28 Hotel

Hotels
8.3 (2144 reviews)
28 Regent Street , Sydney , au

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Affordable
Cons:
Maintenance issues
Basic room amenities
High prices for extras

Categories

Cleanliness
8.01
Rooms were clean and well lit, but some guests reported issues with maintenance.
Service
8.98
Staff were extremely friendly and helpful, although some had concerns regarding security deposits.
Location
9.02
Excellent location close to Central Station, convenient for public transport and food.
Room Quality
7.47
Some rooms were described as basic and lacking in amenities.
Amenities
8
Basic amenities provided, including tea and coffee, but some guests expected more for the price.
Value for Money
7.96
Generally good value given the location, but some guests noted high costs for basic services.
Food and Beverage
8.51
Complimentary snacks in the lobby were appreciated by guests on a budget.
Overall Experience
8.48
Most guests enjoyed their stay and would recommend the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:23

Property Description

Convenient Location
28 Hotel is conveniently situated just 7 minutes from the Central Train Station, making it a perfect choice for travelers seeking easy access to transportation links.

Modern Amenities
Each room at 28 Hotel is equipped with both heating and air-conditioning, ensuring a comfortable stay regardless of the weather. Guests can also enjoy free WiFi, room service, and access to an on-site fitness centre.

Nearby Attractions
Located just an 8-minute walk from the University of Technology Sydney and 14 minutes from the vibrant Surry Hills area, guests at 28 Hotel have a variety of dining and entertainment options at their doorstep. Don't forget to visit the nearby Koi Dessert Bar, only 3 minutes away.

Experience comfort and convenience at 28 Hotel - book your stay now!

Important information:

You must show a valid photo ID upon check in.

All guests must sign the property's Terms of Stay.

Please note 28 Hotel requires a AUD 100 credit card pre-authorization upon check-in to cover any incidental charges.

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3% charge when you pay with an American Express credit card.
Please note that there is a 1.85% charge when you pay with a Diners Club credit card.

Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2144 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.02
Room Quality: 7.47
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
F
Farr • family_with_children • au
8
28 Hotel reunion
Pros:

Location
24/7 Reception
Friendly staff
Coffee and food facility
Cleanliness
Good shower

Cons:

Bathroom door too heavy and shuts onto you
Limited access to view from window
Room keycard too slow to activate
Air conditioning control not on remote and insufficient temp range

2026-04-03 • via Nuitee
S
Sven • couple • de
8
Pros:

Sehr gut zentral gelegen, sehr sauber, ausgesprochen freundliches Personal, Kaffee und Snack am Morgen in der Lobby.

Cons:

Die Klimaanlage war mit zu starken Wind eingestellt, es konnte aber nur die Temperatur reguliert werden. Das machte die Nacht windig.

2026-04-03 • via Nuitee
J
Josefa • family_with_children • au
7
Pros:

Free coffee machine & lollies

Cons:

No windows

2026-04-03 • via Nuitee
J
Julie C • family_with_children • nz
8
Pros:

Basic room but clean and tidy. comfortable bed and great shower

2026-04-02 • via Nuitee
A
Andrew • couple • au
10
Brilliant
Pros:

The staff were fantastic and super friendly

Cons:

Nothing

2026-04-02 • via Nuitee
S
Shanley • couple • au
6
Pros:

Near CBD

Cons:

None

2026-03-31 • via Nuitee
M
Matthew • solo_traveller • au
8
2026-03-31 • via Nuitee
S
Sen • solo_traveller • au
5
2026-03-31 • via Nuitee
B
Browne • couple • au
10
Pros:

Location and Angee were very friendly and helpful in setting everything up for my needs
The housekeeping staff were also very helpful in showing me where everything is .

2026-03-30 • via Nuitee
E
Erika • couple • nc
10
Je reviendrai
Pros:

Séjours par 2 fois.
Et le personnel très serviable.
Et très bien situé. À côté de la gare centrale et des bus.

Cons:

Rien à dire

2026-03-30 • via Nuitee
C
Che • couple • au
9
Great location and quiet room
Pros:

Great location and comfortable room. Double glazed windows made it very quiet inside. Coffee facilities and morning snacks in reception were good. I would stay here again.

2026-03-29 • via Nuitee
T
Taylor • family_with_children • au
1
Cons:

The glass in our shower was broken, and when we raised this with the staff they gave us a room that was too small for the cot our daughter was sleeping in.

2026-03-29 • via Nuitee
Y
Yin • family_with_children • au
7
2026-03-26 • via Nuitee
Y
Yin • family_with_children • au
7
2026-03-26 • via Nuitee
A
Adriana • solo_traveller • pl
9
Bardzo polecam!
Pros:

Lokalizacja, czystość, miły personel

2026-03-26 • via Nuitee
M
Mackenzie • extended_group • au
8
slay
2026-03-23 • via Nuitee
R
Rebecca • couple • au
8
Clean and comfy on a budget.
Pros:

It was basic, but for a single night, the room was everything we needed, and it’s well located making it easy to get around.

Cons:

Nothing in particular, it was a solid budget stay.

2026-03-23 • via Nuitee
C
Cliffton • family_with_children • au
10
2026-03-20 • via Nuitee
S
Sirpa • solo_traveller • fi
8
2026-03-18 • via Nuitee
C
Cayden • couple • au
10
Was amazing and lovely staff
Pros:

The complementary coffee and pastries

Cons:

N/a

2026-03-15 • via Nuitee