Pacific Hotel

Hotels
8.4 (1095 reviews)
# 234, Monivong Blvd, Sangkat Phsar, Thmei II , Phnom Penh , KH

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple mentions of specific staff by name)
Good and varied breakfast
Central location near attractions
Clean and bright rooms
Excellent gym
Good value for money
Cons:
Room quality issues: small rooms, hard beds, sagging/itchy mattresses
Noise: traffic, noisy guests and gym above some rooms
Occasional service/booking problems (one report of forced upgrade/scam)
Air conditioning issues (too cold or hard to adjust)
Minor pest sightings (small cockroaches)
No early check-in reported by some guests / occasional lack of TV connection

Categories

Cleanliness
8.7
Multiple reviews note clean, bright rooms and good housekeeping; generally praised for cleanliness with no widespread reports of damp or dirt.
Service
9.4
Consistently excellent mentions of staff (Sivling, Sreynith, Nimul and reception) being friendly, helpful and attentive; several reviews single out warm, helpful service.
Location
8.3
Central and convenient for attractions (markets, museum, palace) and easy to organise days from, but multiple notes about traffic/noise in the area and a small walk to some shops.
Room Quality
7.4
Mixed to negative: reports of small rooms, very hard beds, sagging/itchy mattresses, occasional cockroaches, noisy rooms under gym and AC too cold; some internal rooms without windows but bathrooms clean.
Amenities
8.6
Gym praised as excellent with decent equipment; breakfast buffet regularly mentioned as varied and good; minor issues reported (no TV connection in one case).
Value for Money
8.9
Several guests explicitly state good value and excellent rapport qualité/prix; generally seen as good value for Phnom Penh.
Food and Beverage
8.2
Breakfast is frequently praised as varied and good, though a couple of guests found it merely 'okay' or listed breakfast as a minor negative.
Overall Experience
7.7
Mostly positive overall stays due to location, service and cleanliness, but occasional serious negatives (one reported scam/forced upgrade, noise from other guests/gym, and room comfort issues) reduce the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:15

Property Description

Prime Location and Access to Attractions
Pacific Hotel in Phnom Penh offers easy access to top attractions like King Royal Palace and National Museum, making it a perfect choice for tourists.

Comfortable Rooms and City Views
The hotel provides well-equipped rooms with air-conditioning, minibar, and work desk. Guests can enjoy private bathrooms with bathtubs and some rooms even offer stunning city views.

Convenient Amenities and Services
Guests can indulge in both Western and Asian cuisines at the hotel's restaurant with 24-hour room service. Additionally, facilities like a business centre with Wi-Fi and car rental services ensure a hassle-free stay.

Book your stay at Pacific Hotel Phnom Penh now for a memorable and convenient experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1095 reviews
Cleanliness: 8.7
Service: 9.4
Location: 8.3
Room Quality: 7.4
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.2
Overall Experience: 7.7
C
Chaitali • couple • in
8
Comfortable
Pros:

Excellent staff, especially Miss Sivling ,very Helpful. Very good breakfast.

Cons:

Rooms are without any windows

2026-11-06 • via Nuitee
G
Ginalski • couple • pl
10
Pros:

Wzięliśmy pokój bez okien. Tak jak inni piszący opinie, świadomie. I nie było to dla nas żadnym problemem. Pokój był czysty i wszystko było ok. Hotel jest ok. Spełnił nasze oczekiwania. Obsługa bardzo miła i pomocna; szczególnie chciałbym wyróżnić Siuling. Przemiła, kompetentna, pomocna, dobrze mówiąca po angielsku. Śniadania bardzo dobre. Stosunek jakości do ceny bardzo dobry.

Cons:

Nie było takiej rzeczy

2026-11-05 • via Nuitee
R
RHIANNON • couple • gb
8
Lovely hotel with lovely staff
Pros:

Staff were lovely and the room was clean and modern. The location is good and close to the markets.

Cons:

The breakfast was pretty poor! It's a very random mix of Cambodian and English breakfast but nothing really matches!

2026-11-05 • via Nuitee
K
Kevin Jace • couple • ph
10
Pros:

Excellent location and service

2026-11-04 • via Nuitee
M
Mørch • couple • dk
10
Skønt ophold
Pros:

Super fint hotel, hjælpsomt personale, god beliggenhed

2026-11-01 • via Nuitee
R
Rocío • couple • es
8
Pros:

Las recepcionistas Sivling y Sreynith fueron muy amables.
Tienen la opción de guardar la mochila en recepción para que no cargues con ella durante tus actividades.

2026-11-01 • via Nuitee
H
Hamadi • couple • fr
10
Super !
Pros:

Tout c’est très bien passé, c’était propre et calme. Le personnel était très sympathique et à l’écoute !
Buffet du petit déjeuné au top !

2026-11-01 • via Nuitee
P
pounoussamy • couple • vn
9
Hôtel agréable au personnel attentionné. Sivling et Sreynith sont très réactives et de bon conseil.
2026-11-01 • via Nuitee
B
Bahram • couple • de
1
2026-10-31 • via Nuitee
J
Jacques-Etienne • couple • fr
7
Cons:

L'emplacement près de la route et la mauvaise isolation des fenêtres.

2026-10-28 • via Nuitee
C
Cam • couple • gb
7
Great value budget stay
Pros:

The staff were great, extremely friendly. It was good value for money with a breakfast buffet included, we arrived 6:30am every morning and it was ok. Not too many complaints for the price that we paid. The security guard was very helpful also.

Cons:

The room without a window was a bit damp smelling but honestly, we should have expected this due to ventilation. It’s a good budget stay.

2026-10-28 • via Nuitee
D
Duch • couple • kh
9
2026-10-28 • via Nuitee
J
Joel • solo_traveller • fi
10
Pros:

Henkilökunta oli parasta! Aamupala oli hyvä ja hyvä kuntosali

2026-10-27 • via Nuitee
M
Maurizio • couple • it
8
2026-10-25 • via Nuitee
E
Enzo • couple • fr
8
2026-10-21 • via Nuitee
J
Jussi • solo_traveller • fi
8
2026-10-17 • via Nuitee
T
Tamayo • family_with_children • kh
9
Overall, it was good to have time to relax, rejuvenate, and stay comfortable with my family.
Pros:

I like the breakfast. They served different variety of food every day. The two staffs are very accommodating. Siv Ling and Sreynith did a good job as receptionist. I also like the gym area. It is not that big but it opens from 8am to 10pm which is very good for us. This is not first time to book this hotel. I am doing this every year. In fact, this year. I and my family visited twice already. Thanks and blessings!

Cons:

There are noise heard at the other floor and also our TV is not working.

2026-10-16 • via Nuitee
S
Sokhan • couple • kh
8
For staff Srey neth &Sivling were very helpful during my stay.
Pros:

Good to stay i have been here many times
Staff friendly

Cons:

No

2026-10-15 • via Nuitee
T
Ted • couple • ph
8
Relatively relaxing and quiet...very convenient location!
Pros:

The Front desk staff were friendly and accommodating, the room were clean. My request were fulfilled.

Cons:

The breakfast were limited compared to my previous stays. Room rates were a little bit up.

2026-10-12 • via Nuitee
M
Manuela • extended_group • co
8
Pros:

La habitación era muy cómoda y moderna; estaba muy bien equipada. El baño estaba muy bien. Todo muy organizado.

Cons:

La habitación no tenía ventanas al exterior, no le entraba luz natural. La ubicación no es la mejor, lo único bueno es que queda cerca a uno de los mercados principales.

2026-10-12 • via Nuitee