UKO Potts Points

Hotels
7.6 (922 reviews)
15 Springfield Ave , Sydney , au

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
See all facilities

Review Highlights

Pros:
Location
Staff helpfulness
Central access
Cons:
Cleanliness issues
Inconsistent service
Room maintenance problems

Categories

Cleanliness
5.74
Shower wasn’t cleaned properly (hair still in the shower).
Service
8.21
Mixed reviews with comments on lack of available staff, but generally positive comments about helpful staff.
Location
9.25
Central location highly praised across multiple reviews.
Room Quality
6.2
Comments include issues with the bed not being comfortable and maintenance problems.
Amenities
7.23
Basic amenities present, but some guests mentioned lack of proper furnishings.
Value for Money
7.69
Fairly priced for the location, but issues with service and quality noted.
Food and Beverage
8.74
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.71
General dissatisfaction with the changes in service and quality, but positives noted in location and some amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:18

Property Description

Rooftop Terrace with Stunning Views
Experience breathtaking harbour and city views from our rooftop terrace while enjoying a delightful BBQ. The perfect spot to unwind and take in the beauty of Sydney.

Convenient Location in Trendy Potts Point
Nestled in the heart of Potts Point, our hotel offers easy access to Kings Cross Train Station, Woolloomooloo Wharf, and the vibrant Kings Cross nightlife. Explore Sydney's city centre and Darling Harbour just a short distance away.

Comfortable and Well-Equipped Rooms
Our stylish rooms feature modern amenities including a flat-screen TV, air conditioning, refrigerator, work desk, and tea/coffee maker. For added convenience, select rooms come with a kitchenette for your culinary needs.

Ready to experience the best of Sydney? Book your stay at Sydney Potts Point Central Apartment Hotel now!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card.Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card. Please note that there is a 3.0% charge when you pay with a Diners credit card. Please note that there is a 2.0% charge when you pay with a UnionPay or JCB credit card. Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 922 reviews
Cleanliness: 5.74
Service: 8.21
Location: 9.25
Room Quality: 6.2
Amenities: 7.23
Value for Money: 7.69
Food and Beverage: 8.74
Overall Experience: 7.71
L
lexi solo_traveller au
1
I didn’t even stay it was that bad
Pros:

I didn’t even end up staying, the hotel still had heaps of rooms that weren’t fully furnished that every man and their dog could could access to.

Cons:

For starters the shower curtain could’ve been clean, and actually a proper water proof shower curtain rather than a regular curtain. The building had lots of construction still going, and were to charge a ridiculous amount of money for a place that’s not even fully furnished. The hinge on our room entry door was off of the spot too, and took a while for the door to actually close.

2026-01-20 via Nuitee
F
Franke family_with_children de
9
2026-01-02 via Nuitee
P
Paul solo_traveller au
3
Property has changed hands, no longer a motel/hotel and now positioned to long stay clients with limited servicing a
Pros:

Location.

Cons:

I have stayed at this property several times prior to it rebranding and I was extremely happy with all prior stays. The property is now no longer a hotel/serviced apartments but positions itself as a long stay accommodation option with room servicing only once every 7 days and staff/management no where to be found. It’s not sold this way on booking platforms, my tv didn’t work and it took 48 hours + to have toilet paper replenished. It’s more of a backpackers student accommodation setup now so it’s sadly gone downhill although being refreshed. Very disappointed and will be sourcing other accommodation for future trips to Sydney

2025-11-13 via Nuitee
F
Franco solo_traveller it
7
Pros:

E’ un posto centrale ed è molto servito.

2025-10-08 via Nuitee
R
Ray
10
Pros:

Awesome room and location.
Always stay at this hotel when visiting Sydney

2025-08-19 via Nuitee
D
David young couple au
9
Superb
2025-08-01 via Nuitee
P
Pam young couple au
8
Very good
2025-07-18 via Nuitee
M
Michelle review category business travellers au
8
Highly recommend ✨️✨️✨️✨️
Pros:

Great location, nice comfortable warm rooms. Very comfy beds. Friendly staff. Fairly quiet room too.

Cons:

No parking, but we understand due to the location, in saying that the parking fee was reasonable. Nowhere to hang your towel.

2025-07-02 via Nuitee
S
Suzanne young couple au
8
Very good
Pros:

Central and staff very helpful

2025-06-27 via Nuitee
S
Suzanne young couple au
8
Very good
2025-06-26 via Nuitee
L
Leanne young couple au
1
Bad
Pros:

Convenient location to hospital

Cons:

Lack of communication

2025-06-24 via Nuitee
A
Anonymous solo traveller gb
3
Poor
2025-06-22 via Nuitee
J
Jessica young couple au
5
Conveniently located, basic room with necessities for a night stay.
Pros:

Room was in a convenient location, had all we needed. Fairly priced.

Cons:

Shower wasn’t cleaned properly (hair still in the shower), bed was not comfortable and felt like it was going to break, pillows felt non existent and woke up aching.

2025-06-18 via Nuitee
T
Tomasina partner
8
Pros:

Nice hotel with convenient location

2025-06-18 via Nuitee
T
Tahmina solo traveller bd
7
Good
2025-06-17 via Nuitee
N
Nataliia family
10
Pros:

The property was located in a nice and quiet part of Sydney, not very far from the train and near the center. The room was clean and the staff was nice and helpful.

2025-06-17 via Nuitee
I
Indrani partner
6
Pros:

Stayed at this hotel for 7 nights in May 2025.

TLDR: if they can fix their overly-sensitive fire alarm, I'd recommend this hotel as a budget stay in Sydney, within a 20-minute walk of the CBD.

PROS:
reasonably priced
in a great neighbourhood (used to be sketch but has been very gentrified)
small kitchen area in room and an excellent market across the street
free laundry facilities
rooftop patio with views of downtown Sydney (can just see Opera House)
loads of cafes/restaurants in neighbourhood
handy to public transport

CONS:
only staffed between 8am and 7pm;
poor communication: they don't clean unless you stay more than 7 days; replace products/towels but don't make the bed; don't do anything on the weekends so you have to go to reception to ask for products/towels;
laundry facilities have 3 washers and 2 dryers - one dryer was out of service the entire time we were there;
the location is not truly central (20-minute walk to centre)

Our room was tiny for 2 people for a week - only one chair to sit on to eat; not much room to move around the bed and get to washroom
Although there is a kitchen area, appliances are older and could use replacement.

BIGGEST CON:

Three of the 7 nights we were there, fire alarm was triggered and always outside of staff hours. Saw a patron outside with her walker wearing jammies, waiting for the fire dept. When alarm reported, staff not surprised and offered no apology. Routine occurrence, apparently.

Until they fix this, can’t recommend.

2025-06-16 via Nuitee
K
Kenneth
8
Pros:

value for money

2025-06-14 via Nuitee
H
Helen young couple gb
8
Very good
2025-06-13 via Nuitee
V
Volha
8
Pros:

Cute little hotel located in a quiet area of Potts Point. Steps from Kings Cross station that will take you anywhere in the city. Just a few miles walking from Museum of Arts, Hyde Park and the Harbor. There are plenty of cute restaurants to eat nearby and a fresh food supermarket for anything else you might need. Wish they would do better at cleaning the room, or at least more consistently but it was a great stay nonetheless.

2025-06-10 via Nuitee