Holiday Inn Express & Suites Greensboro - Airport Area by IHG

Hotels
•
Holiday Inn Express
8.7 (187 reviews)
645 South Regional Road , Greensboro , US
+1 336-882-0004

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple named employees praised)
Excellent breakfast and 24/7 fresh-brew coffee
Convenient location near I-40 with restaurants/shopping
Clean, comfortable and spacious rooms (pet friendly)
Good amenities for both business and family stays
Cons:
At least one severe cleanliness/bug incident reported
Unhelpful/rude manager response reported in that complaint
Isolated negative impact on value due to refund/points dispute

Categories

Cleanliness
6
Majority of reviews praise the hotel as very clean (fresh-smelling rooms, 'super clean' facility), but a single severe report of live/dead bugs and mattress issues significantly lowers this score.
Service
9.4
Numerous mentions of highly attentive, friendly staff (Anoma, Paulette, Ken, May May/Mae Mae) and consistently welcoming interactions; one report of a rude AGM in a complaint situation is noted but outweighed by positive staff experiences.
Location
9.2
Explicitly described as very convenient right off I-40 with plenty of restaurants and shopping nearby; reviewers repeatedly call the location a positive factor.
Room Quality
9
Rooms described as comfortable, spacious for families, good layout, comfortable beds and couches, and pet-friendly; generally positive room impressions across reviews.
Amenities
9
Breakfast spread, 24/7 fresh-brew coffee machine, and pet-friendly policy are repeatedly mentioned and praised, indicating strong amenity offerings.
Value for Money
8.6
Most guests felt pleased and found stays worthwhile (repeat business noted), but one guest incurred $200 extra and lost points due to an unresolved cleanliness issue, slightly lowering perceived value.
Food and Beverage
9.4
Breakfast repeatedly called amazing/delicious with staff (Mrs. May May, breakfast team) receiving high praise for service and food quality.
Overall Experience
9
Overall experiences are overwhelmingly positive—friendly staff, clean rooms, great breakfast—though marred for at least one guest by a serious cleanliness/manager-handling incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just off I-40 and close to Piedmont Triad International Airport, Holiday Inn Express Hotel & Suites Greensboro - Airport Area offers easy access for travelers.

Modern Amenities
Enjoy a stay with cable TV, free Wi-Fi, a microwave, and a dishwasher in every room. The hotel also boasts an outdoor pool, airport shuttle, business center, and a 24-hour staffed front desk.

Nearby Attractions
Explore Greensboro's attractions with the Greensboro Children’s Museum just 13 miles away and Downtown Greensboro a short 18-minute drive from the hotel.

Book your stay now at Holiday Inn Express Hotel & Suites Greensboro - Airport Area for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that property has a nonrefundable pet fee of 75.00 USD up to 4 nights, 125.00 USD up to 5 nights or more. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Guest Reviews

8.7
Based on 187 reviews
Cleanliness: 6
Service: 9.4
Location: 9.2
Room Quality: 9
Amenities: 9
Value for Money: 8.6
Food and Beverage: 9.4
Overall Experience: 9
E
earl • couple • us
10
Pros:

Breakfast was fresh. Excellent quality... a uch a pleasure.

2026-11-04 • via Nuitee
D
Diana • family_with_children • us
9
Pros:

The breakfast spread was great and the rooms were a comfortable size for four!

2026-09-13 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-09-12 • via Nuitee
W
William • couple • us
10
We will be Back, Great Job!
Pros:

Mae Mae (SP?) in the Breakfast area what a worker. Kids throwing food spilling and she mopped and supplied and did her job.
Staff was all accommodating and friendly. Very Pleased

Cons:

???

2026-09-07 • via Nuitee
M
Mudracer45 • solo_traveller • us
10
Pros:

Very convenient location right off I 40. Plenty of restaurants and shopping nearby. Super clean facility from the parking lot on. Was greeted warmly by every staff I encountered including two in the parking lot who were just arriving for work. Good breakfast and and I like that the coffee machine , which brews every cup fresh , is available 24/7 as I am an early riser and like my coffee @ 5 am. Room very clean and spacious

Cons:

I had no complaints

2026-09-02 • via Nuitee
S
Steve • couple • us
10
2026-08-24 • via Nuitee
4
404hamedk • Family
10
Super clean and friendly hotel
Pros:

Clean, welcoming and friendly hotel. Amazing breakfast and wonderful and super friendly staff that made you welcome. Paulette at the front desk was an amazing person.

2026-08-09 • via Tripadvisor
S
Steve • couple • us
10
Very good
2026-08-09 • via Nuitee
B
B2557OUloganl • Business
10
great service and welcoming staff
Pros:

Business currently has me in Greensboro 3 weeks a month, my experience at the Holiday inn express Airport has been exceptional. The staff has been helpful, attentive and cheerful.
The Breakfast staff keep the area exceptionally clean and provide great service. Anoma welcomes me every morning with a greeting and a smile.

2026-08-04 • via Tripadvisor
T
Traveler00258667941 • Business
10
Friendly and comfortable. Thank you Anoma!
Pros:

The desk staff was very good. Moreover, at the breakfast center, Anoma was on it, every morning -- friendly, helpful, and always ready with a smile.

2026-07-31 • via Tripadvisor
A
A9133UFrobertj • Family
10
Warm greeting upon arrival with water and snack in the room. Very clean and hospitable.
Pros:

One of the best Holiday Inn express experience this year.

2026-07-29 • via Tripadvisor
J
JustQuettie • solo_traveller • us
10
Quick Getaway
Pros:

I loved everything. The room smelled fresh and clean which is very important to me. Especially a pet friendly hotel. Very comfortable, open layout. Bed was comfortable. Couch was comfortable. 2 Tvs. No complaints at all. Breakfast was good.

Cons:

Nothing that I did not like.

2026-07-21 • via Nuitee
8
830deandrej • Solo travel
10
Absolutely the most unforgettable experience I've ever had.
Pros:

The experiencMy experience at this Holiday Inn Express was absolutely fantastic. The food was delicious, and the atmosphere felt warm and welcoming, creating a truly homely vibe. Everyone was incredibly kind and gracious. The staff were extremely polite, and I can only recall a few names since I mostly interacted with them. I spoke with a front desk associate named Ken and another helpful staff member named Miss Paulette. The woman who prepared the breakfast, Mrs. May May, was exceptional every single day. She really deserves recognition because she does her job so well, managing to serve food to all those guests each morning—such a challenging task. I genuinely love giving people their flowers, and these individuals truly stood out to me. So, thank you, Holiday Inn Express, for having such outstanding team members at your establishment.

2026-07-19 • via Tripadvisor
9
928tiffanym • Family
2
Dirty, Bugs, horrible AGM. Just don’t
Pros:

Don’t do it, the first room I checked into had 2 dead bugs and 1 live bug crawl across the mattress when I pulled the mattress cover up to check for cleanliness. They moved me to a second room and it also had signs of bugs in the crevice of the mattress. The AGM is extremely rude and has 0 empathy and claimed his bug guy came out and didn’t see anything so he wouldn’t refund me for the night we didn’t even stay bc it was gross. I was out the points for the stay and the $200 I spent to get another room late at night. The AGM will not try and help and IHG won’t intervene either, even as a diamond elite member. Save yourself the headache and stay somewhere clean and in a less sketchy location.

2026-07-05 • via Tripadvisor
F
Farmer • extended_group • us
10
Enjoying
Pros:

It was good and a great location

2026-07-05 • via Nuitee
M
Marina • solo_traveller • us
9
2026-06-20 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-06-14 • via Nuitee
T
Tanya • solo_traveller • us
10
2026-06-10 • via Nuitee
A
Adan • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Richard • family_with_children • us
8
Would recommend and / or stay again
Pros:

Staff was friendly and professional. Room was clean. Despite proximity to airport, minimal air traffic noise.

Cons:

Time breakfast started. We were not able to eat the morning of our last day given that breakfast didn’t start until 7am.

2026-05-30 • via Nuitee