Holiday Inn Express & Suites Austin South-Buda by IHG

Room service entered our room while we were away even though the do not disturb sign was hung on the door handle. Completely unacceptable!

Desk light didn't work, staff were polite but not helpful, towels were dirty, no facility information in room, no toilet paper and when I rang about it I was asked to go downstairs and get myself as the staff were busy

No toilet paper holder in bathroom. Everything in the bathroom looked old and cheap. No clothes rod in the closet. Multiple signs in the breakfast area stating that we’re out of this or this isn’t working right now. Elevator floor was filthy! The whole place just seemed not properly cared for.

Elevator broken, no breakfast

When we checked in the air conditioner did not work in our room. We had to be switched rooms. When we went into the next room and in our other room, the fan made a rattling noise.

Elevator was super slow and took five minutes to go up or down each time.

There was no phone to call the front desk in the rooms.

One of the reasons why we booked a hotel was that breakfast was included. During our stay, there was no breakfast. The first day was because I guess complaining that the milk was spoiled and the rest of the stay they said that there was construction.

One night we came back to the hotel around 10pm and the front door was broken and did not allow us to enter. It was 6 inches open. I had to walk to the back of the hotel with my handicap mother to enter.

It was a very unpleasant stay, the bed springs were also very loud when u got up or when u entered the bed or tossed and turned at night.

Everything. Couldn’t use the pool. It smell like different type of chemicals mix with different smells. We didn’t stay at the property because it would had cause my husband to have a a
Asthma attack

Our stay was very disappointing. There was hair in both beds, and one bed even had a footprint on the sheets, making it seem like they had not been properly cleaned. The floors were dirty, the air conditioning barely worked, and the TV in the living room never worked, so my children couldn’t use it. The elevator was dirty and did not operate properly. Staff were mopping without placing wet floor signs, creating a safety hazard. We were also given the wrong customer service phone number, and the front desk employee was rude and unhelpful. At checkout, we waited over 15 minutes just to print receipts, and then we were told we couldn’t receive one because we booked through Booking.com, which was very frustrating.

Room smells like mildew when you walk in door

A lot

The room smelled like hot shower. They dont air out the rooms and you can smell it. Rhe pillows look nice and fluffy and when you lay down on them, you loterally sink in. The beds made so much noise. The springs in both the beds were so loud with every movement. The dumpster outside was overflowing with trash. I found a cochroach in the room. We asked for towels to be brought to our room and no one came. The doors were hard to open and you would have to pull them hard to close. Their were lots of flies in the dinning area because of the door to the parking lot by the pool not being closed properly. Again, you had to pull it hard to close. We stayed for 3 days and 2 nights. Our trash was piled up before we left. Not sure if we had to call for them to come check our room.

The room smelled funny and pancake maker didn’t work right

The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

Breakfast wasn’t a good quality.
Ceiling fans were out in whole building.

The Elevator it takes too long

Smell in elevator, and lobby, was like smelling weird