Pan Pacific Melbourne

Hotels
•
Pan Pacific Hotels & Resorts
9 (4101 reviews)
2 Convention Centre Place, South Wharf , Melbourne , AU
+61 3 9027 2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Limited facilities
Food quality could be better

Categories

Cleanliness
8.1
There were concerns about cleanliness, such as blood on the bathroom floor and dirty windows.
Service
10
Staff were consistently mentioned as friendly, welcoming, and helpful.
Location
10
The location was frequently highlighted as fantastic with proximity to shopping and restaurants.
Room Quality
9.07
Rooms were described as clean, neat, and comfortable, despite minor issues.
Amenities
8.61
Amenities were acknowledged, but some guests mentioned limited facilities like no pool.
Value for Money
9.06
General sentiment was positive, although some found it disappointing considering paid amenities.
Food and Beverage
7.59
Food quality was criticized in some reviews, indicating room for improvement.
Overall Experience
9.55
Many guests expressed overall satisfaction with their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Luxurious Accommodation with Stunning Views
Pan Pacific Melbourne offers a luxurious stay with breathtaking views of the city, Port Phillip bay, or Yarra River from its modern rooms featuring floor-to-ceiling windows.

Convenient Access and Services
The hotel provides direct internal access to the Melbourne Convention and Exhibition Centre and is a short distance from Crown Casino and Melbourne Tullamarine Airport. Guests can enjoy amenities such as in-room dining, concierge services, and a 24-hour front desk for all their needs.

Business and Event Facilities
Pan Pacific Melbourne caters to business travelers with facilities for meetings and events, making it an ideal choice for corporate stays.

Book your stay at Pan Pacific Melbourne for a luxurious experience with top-notch services and convenient access to key attractions.

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, Mastercard or American Express credit card.

Please note that there is a 3% charge when you pay with JCB. The Hotel is no longer accept Diners Club Card as a payment method.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

9
Based on 4101 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.07
Amenities: 8.61
Value for Money: 9.06
Food and Beverage: 7.59
Overall Experience: 9.55
T
Tyler • couple • au
10
2026-10-31 • via Nuitee
K
Kate • couple • au
10
Amazing location and exceptional staff.
Pros:

The service is above and beyond!

Cons:

We had to leave.

2026-10-30 • via Nuitee
C
Cliff • couple • au
10
Our stay was outstanding. I highly recommend the Pan Pacific.
Pros:

The location was great; the staff were friendly and helpful. The facilities were clean and the view was great too. The included breakfast and daily canapes and drinks were spectacular. Would highly recommend this hotel.

2026-10-29 • via Nuitee
S
Sara • couple • au
8
Was happy with our stay. It felt like a treat.
Pros:

Great location and everything was very easy. Friendly staff and room ready upon arrival. Great toiletries.

Cons:

Room looked a little tired and not as clean as you’d expect. Bedding was clean, was more carpets and bathroom. Was an issue with no water one day, but staff offered a solution of using gym showers which worked.

2026-10-29 • via Nuitee
S
Sue • couple • au
9
2026-10-29 • via Nuitee
J
Jason • solo_traveller • au
8
Pros:

Breakfast was great!

Cons:

Lost power when ironing my shirt.

2026-10-28 • via Nuitee
C
Christine • couple • au
8
2026-10-28 • via Nuitee
D
Dinya • family_with_children • au
10
Pros:

liked EVERYTHING! customer service - TOP TIER! 👌🏽

Cons:

carpark price

2026-10-28 • via Nuitee
N
Nicole • couple • au
10
2026-10-28 • via Nuitee
K
Katrina • couple • au
10
Pros:

Fresh and luxurious

Cons:

Nothing

2026-10-27 • via Nuitee
S
Sujan • couple • au
8
2026-10-26 • via Nuitee
C
Carla • couple • au
8
Pros:

Beautiful room and facilities

Cons:

The sheets under the duvet were stained

2026-10-25 • via Nuitee
K
Kathryn • couple • au
10
Stunning and can’t wait to be back
Pros:

What a beautiful hotel. The rooms and view. Stunning. Staff are excellent and buffet breakfast was delicious. So close to DFO South wharf.

Cons:

No pool, spa, steam room

2026-10-25 • via Nuitee
E
Eli • couple • au
10
2026-10-25 • via Nuitee
B
Brodie • couple • au
10
2026-10-25 • via Nuitee
T
Tiffany • family_with_children • au
9
Definitely stay again
Pros:

Pan Pacific is one of our favourite hotels to stay at when visiting Melbourne

Cons:

Only down fall no pool

2026-10-25 • via Nuitee
J
Joanna • couple • au
9
Well cared for in a great location for our anniversary
Pros:

Very comfortable, great location, staff very helpful and friendly, reasonably priced room service. Bed was very comfortable, shower excellent. Great black out blinds.

Cons:

Breakfast was quite expensive, 10% less if you are a member. Pillows terrible.

2026-10-25 • via Nuitee
I
Ian • couple • au
6
Convenient
Pros:

Location

Cons:

Bar is lack lustre

2026-10-24 • via Nuitee
R
Rosanna Gina • solo_traveller • au
10
2026-10-24 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-10-23 • via Nuitee