Pan Pacific Melbourne

Hotels
•
Pan Pacific Hotels & Resorts
9 (3489 reviews)
2 Convention Centre Place, South Wharf , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Limited facilities
Food quality could be better

Categories

Cleanliness
8.1
There were concerns about cleanliness, such as blood on the bathroom floor and dirty windows.
Service
10
Staff were consistently mentioned as friendly, welcoming, and helpful.
Location
10
The location was frequently highlighted as fantastic with proximity to shopping and restaurants.
Room Quality
9.07
Rooms were described as clean, neat, and comfortable, despite minor issues.
Amenities
8.61
Amenities were acknowledged, but some guests mentioned limited facilities like no pool.
Value for Money
9.06
General sentiment was positive, although some found it disappointing considering paid amenities.
Food and Beverage
7.59
Food quality was criticized in some reviews, indicating room for improvement.
Overall Experience
9.55
Many guests expressed overall satisfaction with their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Luxurious Accommodation with Stunning Views
Pan Pacific Melbourne offers a luxurious stay with breathtaking views of the city, Port Phillip bay, or Yarra River from its modern rooms featuring floor-to-ceiling windows.

Convenient Access and Services
The hotel provides direct internal access to the Melbourne Convention and Exhibition Centre and is a short distance from Crown Casino and Melbourne Tullamarine Airport. Guests can enjoy amenities such as in-room dining, concierge services, and a 24-hour front desk for all their needs.

Business and Event Facilities
Pan Pacific Melbourne caters to business travelers with facilities for meetings and events, making it an ideal choice for corporate stays.

Book your stay at Pan Pacific Melbourne for a luxurious experience with top-notch services and convenient access to key attractions.

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, Mastercard or American Express credit card.

Please note that there is a 3% charge when you pay with JCB. The Hotel is no longer accept Diners Club Card as a payment method.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 3489 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.07
Amenities: 8.61
Value for Money: 9.06
Food and Beverage: 7.59
Overall Experience: 9.55
C
Caitlin • couple • ie
10
Relaxing & Cosy
Pros:

Every member of staff was so friendly and helpful! I couldn’t fault it one bit. I really enjoyed my night staying here and the hotel itself was beautiful!

Cons:

N/A

2026-02-14 • via Nuitee
A
Alicia • family_with_children • nz
10
2026-02-14 • via Nuitee
H
HASAN • extended_group • au
5
Not enjoyable
Pros:

Location

Cons:

Getting old rooms need upgrades

2026-02-13 • via Nuitee
I
isaac • couple • au
10
Pros:

Staff were very nice and helpful

2026-02-13 • via Nuitee
T
Troy • family_with_children • au
10
2026-02-12 • via Nuitee
T
Toni • family_with_children • au
10
Perfect, was there for a wedding and it was an amazing stay.
Pros:

Excellent location.
Great amenities.
Comfy bed !

Cons:

N/A

2026-02-12 • via Nuitee
J
Josh • family_with_children • au
10
2026-02-12 • via Nuitee
H
Helmut • couple • de
7
Insgesamt gutes Hotel mit einigen Schwächen
Pros:

Gute Lage, gutes Frühstück, sehr freundliches Personal.

Cons:

Die Zimmer (wir hatten eine 2-Schlafzimmer-Wohnung) sind viel zu klein. Man hat kein Platz für seine Kleidung oder für seine Koffer. Die Ausstattung ist für den Zimmer-Preis nicht ausreichend. Man kann die Klimaanlage nicht selber steuern.

2026-02-12 • via Nuitee
R
Rachel • couple • au
8
Fancy but the food could use a bit of work
Pros:

Very fancy, good location, comfy bed

Cons:

Cold eggs, cold waffles, cold bacon

2026-02-11 • via Nuitee
J
JOHN • family_with_children • au
10
2026-02-11 • via Nuitee
R
robert • couple • gb
10
2026-02-10 • via Nuitee
A
Adam • family_with_children • pl
8
Pros:

Dobra lokalizacja.

Cons:

Słaba obsługa w restauracji. Czekałem na kelnera 0.5h 😬

2026-02-10 • via Nuitee
N
Nunzio • couple • it
10
2026-02-10 • via Nuitee
D
Davina • couple • au
8
Enjoyable, relaxing
Pros:

Clean and comfortable. Breakfast was good

Cons:

Pillows were too soft but firmer pillows were brought up

2026-02-09 • via Nuitee
M
Maryam • couple • au
8
2026-02-09 • via Nuitee
X
XIAOZHUO PANG • couple • nz
9
all good
Pros:

location and beds

Cons:

all good

2026-02-09 • via Nuitee
F
Frank • family_with_children • au
10
2026-02-09 • via Nuitee
V
Victoria • couple • au
10
Wish we had of discovered this hotel sooner!
Pros:

Breakfast was lovely! The lady on the omelette station was over run but still kept smiling and her omelete was amazing!

2026-02-08 • via Nuitee
P
Patrick • couple • au
9
2026-02-08 • via Nuitee
H
Helen • family_with_children • nz
9
2026-02-08 • via Nuitee