Hyatt House Richmond - Short Pump

Hotels
•
Hyatt House
8.6 (626 reviews)
11800 West Broad Street, Suite 1098 , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Generally good service
Cons:
Cleanliness issues
Old rooms
Poor food quality

Categories

Cleanliness
7.56
Multiple mentions of unclean conditions, black mold found in rooms.
Service
10
Staff received positive feedback for helpfulness and friendliness.
Location
10
Convenient location near shopping and restaurants, many positive mentions.
Room Quality
8.56
Comments about poor maintenance and outdated features.
Amenities
8.56
Limited amenities, with notable complaints about elevator service.
Value for Money
7.56
Perceived as overpriced considering the quality and cleanliness issues.
Food and Beverage
6.56
Complaints about breakfast quality and overall food offerings.
Overall Experience
10
General appreciation for the hotel, but several serious issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 04:22

Property Description

Luxurious Accommodations
Each modern studio at HYATT house Richmond West boasts a flat-screen cable TV and a seating area. Guests can enjoy the convenience of a full kitchen with a dishwasher and microwave, as well as a private bathroom with a hairdryer and free toiletries.

Convenient Amenities
Guests can take advantage of the 24-hour reception, safety deposit box, and free parking. The hotel also offers meeting rooms, dry cleaning services, and a self-serve laundry facility. Additionally, a business center with fax and copy services is available for those traveling for work.

Prime Location
Located in Short Pump, Henrico, our hotel is just a short walk away from the Short Pump Town Center and Funny Bone Comedy Club. With the University of Richmond only 15.8 km away, HYATT house Richmond West is the perfect choice for both leisure and business travelers.

Book your stay at HYATT house Richmond West now for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 626 reviews
Cleanliness: 7.56
Service: 10
Location: 10
Room Quality: 8.56
Amenities: 8.56
Value for Money: 7.56
Food and Beverage: 6.56
Overall Experience: 10
S
Sherry • couple • us
9
2026-02-09 • via Nuitee
K
kaminsky • couple • us
7
2026-01-19 • via Nuitee
R
Rinosh • family_with_children • us
8
2026-01-19 • via Nuitee
J
Jacquetta • family_with_children • us
10
My stay was great, everything was excellent
Pros:

I love the location, right next to the mall.

Cons:

Everything was great

2026-01-19 • via Nuitee
K
Kenneth • couple • us
8
2026-01-19 • via Nuitee
T
Torey • couple • us
10
Pros:

Staff was amazing

2026-01-19 • via Nuitee
J
Jenny • couple • us
10
2026-01-19 • via Nuitee
A
Amber • solo_traveller • us
7
I probably would not stay there again just because of the strict check in policy
Pros:

I loved the breakfast and the cleanliness!

Cons:

I hated the dumb check in policy. Even if you’re there 45 minutes before check in and the room is ready they charge you an extra fee for “early check in” I can see charging a fee for checking in 3 or 4 hours early but absolutely not for an hour especially if the room is not in use. I’ve absolutely never been to a place where if the room was ready they wouldn’t give it to you. What do they benefit from making you wait for check in. There was even a guy that came in after me and tried to check in 20 mins early and they wouldn’t let him without paying as well! It was ridiculous!!

2026-01-19 • via Nuitee
K
Karen • couple • us
10
Perfect from check in to check out!
Pros:

I think everything was amazing! I really want to give a big shout out to Connor, he really helped us when he was on call at the desk! My friend and I are both visually impaired and he was able to come up and help us with things like the TV and getting to our room when we checked in and just everything and that made it an amazing stay knowing thatthere was somebody there that cared enough to help us out and not just point and tell us to go. On Sunday morning very early. I want to give another shout out to Abby, she was able to get us an extended check out and when I called in the morning because we needed a couple more hours, she was able to accommodate that as well, she will never know how helpful that was to me!

Cons:

There was no pool

2026-01-15 • via Nuitee
P
preston289 • NONE
2
Not good
Pros:

I knew it wasn’t going to be good when I saw cigarette butts all over the ground in front of the facility upon arrival.

Only one elevator working was a problem also.

2026-01-06 • via Tripadvisor
A
Albert • couple • us
1
It was horrible
2026-01-02 • via Nuitee
T
Tara • family_with_children • us
8
2025-12-26 • via Nuitee
L
Liz • couple • us
6
Neil at from desk was very accommodating and helpful
Pros:

Great location for meeting our friends from out of town.

Cons:

It was under renovations and only one slow elevator. Water turned off intermittently. When on had an odd smell. Hair dryer needs replacement switch didn’t work.

2025-12-20 • via Nuitee
K
Katie • family_with_children • us
5
2025-12-03 • via Nuitee
P
patriciakZ2837GO • NONE • Huntsville, Alabama
10
Great hotel
Pros:

Great hotel and it is in a perfect spot-right next to the mall. Everything was in walking distance. Great customer service and the breakfast was also good.

2025-12-01 • via Tripadvisor
S
Savage-Hunter • couple • us
10
Love the location.
Pros:

Friendly staff

Cons:

Na

2025-11-29 • via Nuitee
D
Diann Fletcher • family_with_children • us
7
2025-11-21 • via Nuitee
R
Rebecca • couple • us
7
If you are looking for a convenient centralized location for a hotel-this is the one!
Pros:

The hotel was one of the most beautiful ones we have stayed in. The location was great!

Cons:

Of the 2 elevators only 1 worked. For the price of the hotel one would think they would have more modern upgrades, they only had 1 USB plug in the entire suite.

2025-10-27 • via Nuitee
G
Gretchen • extended_group • us
10
2025-10-23 • via Nuitee
M
Marilou • solo_traveller • us
8
2025-10-23 • via Nuitee