Crystal Inn

Hotels
6.4 (77 reviews)
2015 Texas 73 , Port Arthur , us

Facilities

Parking
Free Parking
Air conditioning
24-hour front desk
Room service
Business center
Heating
BBQ facilities
Lift / Elevator
Laundry
See all facilities

Review Highlights

Cons:
Rotting floor
Broken toilet lid
Non-working TV
Loud trains and highways
Dead roaches
Blood-stained grout
Minimal breakfast

Categories

Cleanliness
4.24
Room had dead roaches and spiders; bathroom grout lines were blood-stained.
Service
7.21
Standard service quality for a hotel of this rating.
Location
7.75
Trains and highways are loud; however, location accessibility is decent.
Room Quality
5.2
The floor was rotting, the toilet lid was broken, and the TV didn’t work.
Amenities
6.73
Breakfast was minimal and lacked variety.
Value for Money
7.19
Not worth the price due to room issues and cleanliness.
Food and Beverage
6.24
Breakfast options were minimal.
Overall Experience
6.61
Overall disappointing experience with several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:23

Property Description

Luxurious Accommodations
Crystal Inn, nestled in the picturesque Port Arthur, Texas region, is a 5-star hotel offering unparalleled room service and a round-the-clock front desk for your convenience.

Convenient Location
Situated just 36 km from the bustling Beaumont Amtrak Station, and a mere 7 km from the nearest airport, Jack Brooks Regional Airport, our hotel provides easy access for travelers.

Exceptional Service
Experience top-notch hospitality and comfort during your stay at Crystal Inn. Book now for an unforgettable and seamless hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BPT

Location

Guest Reviews

6.4
Based on 77 reviews
Cleanliness: 4.24
Service: 7.21
Location: 7.75
Room Quality: 5.2
Amenities: 6.73
Value for Money: 7.19
Food and Beverage: 6.24
Overall Experience: 6.61
R
Rudy solo_traveller us
7
2026-06-03 via Nuitee
J
Jose solo_traveller us
10
2026-05-26 via Nuitee
C
Changyue solo_traveller us
6
2026-05-10 via Nuitee
L
Lisa family_with_children us
5
My stay had a purpose. Family lives a cross the freeway so it was convenient
Pros:

Staff was good the room temp was ok

Cons:

The bathroom had an odor, called down about it and no one came to see/smell. But whatever they did helped. Breakfast was a joke. No instructions on how to use waffle maker. I believe waffles were the only hot food.. Even the pastries didn't look fresh. Now bed#1 {closet to the door) it sunk in the middle

2026-05-02 via Nuitee
O
OSCAR solo_traveller mx
8
Bien a medias
Pros:

Precios más elevados de los habitual

Cons:

Habitaciones con mal olor y no todas las luces entienden.

2026-04-24 via Nuitee
O
OSCAR solo_traveller mx
8
Pros:

Buen precio

Cons:

Aveces huelen mal las habitaciones

2026-04-24 via Nuitee
A
Ana solo_traveller us
10
2026-04-03 via Nuitee
D
Denard solo_traveller us
3
2026-03-24 via Nuitee
L
Lashawna couple us
7
Pros:

The location

Cons:

Need necessary items to be able to cook yourself a descent meal like a kitchennett

2026-03-10 via Nuitee
K
Kankayla couple us
10
2026-03-09 via Nuitee
W
Waynedreka couple us
10
2026-03-04 via Nuitee
G
Giovanny couple us
7
2026-03-03 via Nuitee
F
Floyd solo_traveller us
9
2026-01-19 via Nuitee
M
Michael solo_traveller us
9
2026-01-19 via Nuitee
C
Christi solo_traveller us
5
2025-12-19 via Nuitee
T
Todd couple us
2
Very disappointed
Cons:

The floor was rotting and had major soft spots
No chair to sit at the desk
Toilet lid was broken and the TV didn’t work and breakfast was about as minimal as possible

2025-12-12 via Nuitee
S
Scott solo_traveller ca
2
Top 10 worst hotel candidate.
Cons:

Trains highways loud. Dead roaches in the room. Spiders in the showers. 1” gap under the door as there was no bottom trim piece.
Grout lines on the floor in the bathroom were blood- stained.

2025-10-04 via Nuitee
K
Khrystopherr solo_traveller us
8
2025-09-29 via Nuitee
K
Khrystopherr solo_traveller us
7
2025-09-29 via Nuitee
B
Batiste solo_traveller us
7
2025-09-10 via Nuitee