Crowne Plaza London - Kingston by IHG

Hotels
•
IHG
8.2 (126 reviews)
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ , Surbiton , GB
44-208-7866565

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable stay
Cons:
Breakfast could be improved
Issues with room assignments

Categories

Cleanliness
7.53
Multiple reviews mention clean rooms, but there were mentions of issues such as not providing refills for amenities.
Service
9
Consistently positive feedback on staff being friendly and helpful.
Location
8.54
Positive mentions of a lovely location with good access to surroundings.
Room Quality
7.99
Rooms described as comfortable and modern, overall positive sentiment.
Amenities
8.02
Amenities generally satisfactory, though some comments on the gym needing updates.
Value for Money
8.48
Positive comments on value, especially regarding breakfast offerings.
Food and Beverage
8.03
Breakfast was noted as average, while dinner received praise.
Overall Experience
8
General satisfaction expressed in overall reviews despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:09

Property Description

Luxurious Amenities
Enjoy a 24-hour fitness center, complimentary Wi-Fi, and concierge services. Indulge in a meal at the restaurant Three Sixty or opt for 24-hour room service.

Business and Events
Benefit from a 24-hour business center, express check-in, and ample event space including conference rooms. Complimentary wired internet access is available throughout the hotel.

Prime Location
Located in the historical district of Surbiton, this hotel is within a 5-minute drive of Thames River and Hampton Court Palace. Easily accessible from Heathrow Airport and other major airports.

Book your stay at Crowne Plaza London - Kingston, an IHG Hotel for a luxurious and convenient experience.

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.2
Based on 126 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8
T
Terri-Louise
4
Pros:

I did not have a balcony in my room. Overall my stay was not that great. This was definitely not a 4 star hotel. I stay quite regularly at many Crowne Plazas, and this one was lacking considerably. From the poor reception behaviour when I arrived, food at breakfast was not to the same level as others in the group. Common areas were dirty. Lifts not working. Overall poor this would be more like a 2 or 3 star.

2025-09-29 • via Nuitee
A
Amy
6
Pros:

Body wash in shower had not been filled up

2025-09-28 • via Nuitee
G
Gary • family
6
Pros:

The door to the balcony didn’t close properly - room was noisy as a result
Not as close to HCP as advertised

2025-09-21 • via Nuitee
S
Sibongile
10
Pros:

Very comfortable and clean

2025-09-09 • via Nuitee
P
Patricia
10
Pros:

Friendly and helpful staff. Good value breakfast with freshly cooked items. Comfortable room.

2025-09-08 • via Nuitee
R
R P
8
Works well - good hotel
Pros:

Nothing to complain about. Works well ... smooth check in and check out. Car parking no problem. Hotel generally in reasonable condition and clean. Room comfortable and clean - good powerful shower. Buffet breakfast good.

2025-08-31 • via Nuitee
K
KASHMIRA
6
Pros:

The property was fine but the breakfast was only average and the coffee was awful.

2025-08-30 • via Nuitee
V
Verified traveler
8
Great overnight stay
Pros:

Great service from John on reception.
Room was clean and modern for a standard room. Tv included ability to cast from phone which was ideal. Lovely overnight stay. Will definitely stay again.

Some cons, AC could circulate room a little better
Link to restaurant menu didn’t take me to correct site so couldn’t view menu from room.

2025-08-30 • via Nuitee
D
Darren
10
Can’t fault anything
Pros:

Nice hotel and nice staff. Cannot fault anything about the place

2025-08-26 • via Nuitee
A
Anita
10
Wonderful, Friendly Hotel!
Pros:

Lovely hotel. Newly furnished and the staff were amazing. Very friendly team who couldn’t do enough for you. If you asked for it, you got it. Extras at breakfast, no problem. I will deffo stay here again when next visiting the area. Tip:- drop luggage off at hotel reception before parking car at the rear.

2025-08-24 • via Nuitee
V
Verified traveler
10
Pros:

comfy bed, very clean and friendly staff. next to the river, very peaceful

2025-08-17 • via Nuitee
H
Haran • family
10
Pros:

Clean rooms, helpful staff at all hours, gym room could have updated weights but overall great

2025-08-15 • via Nuitee
M
Matthew
6
Wrong Room!
Pros:

The room and hotel was awesome, however when I checked in I thought everything was good until I go to the room that was given to me, I swiped my key card to go into my room and immediately got yelled at because they gave me a room and key card for a room that was already occupied, in all of my travels and stays across the world this is a first! All the staff said to me was, oh sorry, this is something I considered a very big deal, in some places across the world you go into someone else's room, you might get hurt! How a room that is already occupied and gets given to someone else is just crazy!

2025-08-06 • via Nuitee
L
Lee ann • partner
10
Pros:

So clean, breakfast and dinner wonderful, beds so comfortable, and the staff deserves a 10 for meeting our every need.

2025-08-04 • via Nuitee
J
James
10
Clean, modern and comfortable.
Pros:

Clean, modern and comfortable. Very happy to stay again.

2025-08-01 • via Nuitee
P
Philip
8
Weekend break by the Thames
Pros:

Lovely location with rooms overlooking the Thames…20 minute walk to town centre.

2025-07-28 • via Nuitee
G
Gary • partner
8
Pros:

Good value and service

2025-07-09 • via Nuitee
K
Ken
4
Pros:

Unfortunately, despite mentioning the faulty air-cons to reception immediately on arrival and again later that evening, no remedial action was undertaken. I am waiting to hear if there will be a refund.

2025-07-03 • via Nuitee
V
Verified traveler
8
Pros:

One lift out of order, stairs dirty as work going on and pest control in action… told not to use them, glasses and crockery left outside bedroom doors for far too long, no hot water only option for tea available at breakfast.
However, staff very friendly and helpful, room good, bed good, breakfast good.

2025-07-02 • via Nuitee
R
Richard
8
Pros:

Great price compared to others in the Kingston upon Thames area, bit of a walk to Hampton court but that was our choice!
Good night sleep.

2025-06-19 • via Nuitee