Hilton Garden Inn Chesapeake/Suffolk

Hotels
•
Hilton Garden Inn
8.4 (433 reviews)
5921 Harbour View Boulevard , Suffolk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Amenities
Food and Beverage
Management Issues

Categories

Cleanliness
7.88
Several reviews mention issues with cleanliness, including a stained chair and poor maintenance.
Service
9.15
Most staff were friendly, but some interactions were negative, particularly with management.
Location
9.39
Multiple reviews highlight the convenient location as a major pro.
Room Quality
8.34
Comments indicate that the rooms are comfortable, but there were issues with maintenance.
Amenities
7.37
Several amenities were not as advertised or did not function properly.
Value for Money
8.33
Some discrepancies in amenities suggest less value for money than expected.
Food and Beverage
7.88
Breakfast was noted as not included, impacting the overall food value.
Overall Experience
8.85
General enjoyment was expressed, but tempered by several negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:56

Property Description

Modern Hotel in Suffolk, Virginia

Convenient Location: Situated in the Harbour View Commerce Park, offering shopping, dining, and entertainment options.

Comfortable Amenities: Enjoy spacious guestrooms with microwaves and mini-refrigerators, on-site fitness center, in-room coffeemakers, 24-hour convenience store, and indoor swimming pool.

Near Major Corporations: Close proximity to Lockheed Martin, Northrop Grumman, and Boeing offices, just a short drive from downtown Norfolk.

Book your stay at the Hilton Garden Inn Chesapeake/Suffolk for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 433 reviews
Cleanliness: 7.88
Service: 9.15
Location: 9.39
Room Quality: 8.34
Amenities: 7.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 8.85
E
Edward • couple • us
9
Overall the stay was comfortable and quiet.
Pros:

The comfort and location.

Cons:

I couldn't find the ABC Channel on the television. When I asked the desk clerk about it, he told me that he didn't know if the television had an ABC Channel.

2026-04-20 • via Nuitee
Q
Quentin • couple • us
7
2026-04-19 • via Nuitee
T
tommyjM8020DO • Business
2
Horrible Ownership Group - Doesn't pay it's contractors.
Pros:

This hotel is owned by VP Lap Group, Maharshi and Bharat Patel specifically. We were hired to come perform work for them in October of 2025. After completing the work and delivering the materials requested they completely ignored all requests for payment. They were most likely unhappy with the testing results of their hotel for meeting Hilton standards, but we are just hired to perform the testing, not to fabricate the results. When we inquired about "how" some of the things were done we discovered a pattern of just hiring unqualified (and I suspect undocumented) persons to perform the work. (We also worked on two of their other properties in the same time frame.)
Honestly, they just assume that since we're a veteran-owned small business and they own a dozen hotel chains that we're too small to cause them any problems. They just refuse to pay their bills and figure we'll go away. Well, after 7 months of them not paying the bills due in October of 2025, we figured we'll just start sharing the experience with others as a warning.

This is not a good company to do business with and Hilton should know they intentionally cut corners as a way to try to bypass the Brand requirements Hilton has for all properties.

As a small-business owner for 25 years, this is the first customer in our history to cheat us on the bill by just passively ignoring us and hoping we'll go away. Well, we're not. This is NOT the kind of way people should be treated.

2026-04-18 • via Tripadvisor
L
Latrina • family_with_children • us
3
It was just ok.
Pros:

The staff was friendly, the outside was clean and very appealing to the eye.

Cons:

My bathroom didn’t work we had to move rooms, they said they couldn’t give me anything back unless Booking.com contacted them. The lights were out in my room. They said they were going to reach out but never did so I was charged full price for a very mediocre stay…

2026-04-18 • via Nuitee
T
Tarek • solo_traveller • eg
6
Pros:

TV channel choice

Cons:

Breakfast and bar

2026-04-09 • via Nuitee
T
TISHA • solo_traveller • us
8
2026-03-29 • via Nuitee
V
Vanessa • couple • us
3
Very Dissatisfied
Pros:

The location was near several food places

Cons:

Cleanliness of carpet, Provide towels when requested due to the ones had a smell to it

2026-03-26 • via Nuitee
J
James • couple • us
7
2026-03-23 • via Nuitee
C
Correyain • couple • us
10
2026-03-23 • via Nuitee
V
Vacation29115776460 • Solo travel
10
Super clean and welcoming establishment
Pros:

Maya was extremely helpful and kind. She's a great representative of your brand!

2026-03-10 • via Tripadvisor
A
Aasim • couple • qa
1
In A Hilton Inn Far, Far Away
Pros:

The ambrionic miasma of fectund bile and fermented feces was an aromatic stench that pervaded the entire hotel. I could never tell the source of origin. My best guess is Justin.

Cons:

Great question. Everything besides the other guests. I suppose the hotel's general policies. The managerial staff are the greatest hive of scum and villany I hope you may never come to know.

2026-03-04 • via Nuitee
D
Donna • family_with_children • us
10
2026-03-04 • via Nuitee
B
Beyonce • solo_traveller • us
10
2026-02-27 • via Nuitee
W
Wayne • family_with_children • us
8
I had a good stay. But some things could have been better. I could use a couple of breakfast voucher
Pros:

N/A

Cons:

There was no soap in the the soap dispenser. Only one remote for two TV’s. Also I asked for new set of towels for second guest and the attendant in the hall way ask me for my room number and never got them. It also took a long time for the water to get warm.

2026-01-19 • via Nuitee
W
Wanda • family_with_children • us
1
2026-01-19 • via Nuitee
T
Tamara • family_with_children • us
10
Cons:

Pet friendly

2026-01-19 • via Nuitee
K
Kim • couple • us
5
Pros:

Good location

Cons:

Carpet in room was wet from ac, sink in bathroom was clogged and mattress had stains

2026-01-19 • via Nuitee
N
Natalie • couple • us
10
2026-01-19 • via Nuitee
T
Tina • couple • us
7
Pros:

Convenience

Cons:

Didn't have room serviced during stay. Linens were not replaced. No Safe for valuables in room. A little expensive for the rating of service.

2026-01-19 • via Nuitee
L
Lauren • solo_traveller • us
9
Pleasant as always
Pros:

I love this hotel, perfect location, clean and quiet.

Cons:

Even though I had a short stay, it would be nice if housekeeping would come in and take the used towels make the bed etc...

2026-01-19 • via Nuitee