Oaks Townsville Hotel

Aparthotels
•
Oaks Hotels & Resorts
8.2 (3098 reviews)
81 Palmer Street , Townsville , au
+61 1300 559 129

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Bar
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Filthy cleanliness issues
Limited parking
Hard beds

Categories

Cleanliness
6.7
There are multiple mentions of issues regarding cleanliness and maintenance (e.g., filthy air conditioning, dirty mattress protector).
Service
8.7
Positive remarks about staff helpfulness and accommodating service.
Location
9.2
Multiple reviews highlight great location with easy access to restaurants and city center.
Room Quality
7.7
Mixed sentiments; while some rooms were clean and comfortable, others had issues like hard beds and lack of a view.
Amenities
8.7
Positive feedback on amenities such as a washing machine, gym, and bar.
Value for Money
8.2
Comments suggest that for the price, it was reasonable, though cleanliness detracted from the experience.
Food and Beverage
7.7
Limited specific feedback on food, but proximity to restaurants positively noted.
Overall Experience
8.7
Mixed experiences overall, but many indicate they would return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:02

Property Description

Stunning Views and Modern Comfort
Experience breathtaking views of Mt Stuart and the harbour from our stylish studios at Oaks Townsville Metropole Hotel. Enjoy the convenience of modern kitchenette appliances and full laundry facilities in every room, along with air conditioning, cable LCD TV, and internet access for your comfort.

Complimentary Amenities for a Relaxing Stay
Take advantage of our complimentary swimming pool and fitness room during your stay. Benefit from free private parking, a tour desk for exploring the area, and meeting facilities for your convenience at Oaks Townsville Metropole Hotel.

Ideal Location for Dining and Entertainment
Located on cosmopolitan Palmer Street, our hotel offers easy access to a variety of restaurants, cafes, and bars. Explore the vibrant dining scene and entertainment options, including Jupiters Casino, just a stroll away.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that this hotel requires an AUD 1 credit card pre-authorization upon check in to cover any incidental charges.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

8.2
Based on 3098 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
S
Sharon • couple • au
6
2026-07-25 • via Nuitee
M
Michael • family_with_children • au
10
2026-07-25 • via Nuitee
B
Belly • solo_traveller • au
1
Bad Experience
Pros:

Nothing,
Very out dated.
Furniture falling apart

Cons:

I'm not usually one to complain, but this was a terrible experience. We booked a studio room and noticed a strong smell that became much worse after we returned that evening. Opening the balcony door didn't help.

I called the night caretaker twice, but he didn't come to inspect the room and said there was nothing he could do. The smell became so bad it made us feel sick, so we packed up and left to sleep in our car.

The next morning, I called twice to speak with the manager but never received a callback. Very disappointing customer service. I would rate this stay 0/10.

2026-07-25 • via Nuitee
M
Maddison • couple • au
6
Not to bad
Pros:

Location

Cons:

The fact the fire alarm went off at 2am

2026-07-25 • via Nuitee
M
Mikeil • couple • au
10
2026-07-25 • via Nuitee
L
Lydia • solo_traveller • au
8
2026-07-24 • via Nuitee
H
Hutcheon • solo_traveller • au
10
2026-07-24 • via Nuitee
A
Anna • couple • au
10
2026-07-24 • via Nuitee
D
Deanne • solo_traveller • au
8
2026-07-23 • via Nuitee
R
Richard • solo_traveller • au
8
Pros:

Was private

Cons:

I got there to late for food

2026-07-23 • via Nuitee
T
Teresa • couple • au
8
Clean. comfortable stay in a quiet room.
Pros:

The room was clean and comfortable with a great view.

Cons:

Having to source clean towels each day.

2026-07-23 • via Nuitee
H
Hinemoah • solo_traveller • au
8
2026-07-23 • via Nuitee
M
Myrna • couple • au
10
2026-07-22 • via Nuitee
M
Maxine • couple • au
8
Happy to stay again
Pros:

I loved that it had a self contained kitchen. Location and view were good

Cons:

The carpet was scraggly.

2026-07-22 • via Nuitee
M
Maria • couple • au
9
2026-07-22 • via Nuitee
J
James • couple • au
10
2026-07-22 • via Nuitee
C
Christina • couple • au
9
2026-07-22 • via Nuitee
K
Kristy • couple • au
3
Roof over your head but probably more comfortable to sleep in the car.
Pros:

Available last minute

Cons:

The bed was horrid. Was on a complete slant. Someone else’s hair left on the side tables

2026-07-21 • via Nuitee
T
Thelma • couple • au
7
2026-07-21 • via Nuitee
M
Margaret • solo_traveller • au
7
2026-07-21 • via Nuitee