Oaks Townsville Hotel

Hotels
•
Oaks Hotels & Resorts
8.2 (2603 reviews)
81 Palmer Street , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Helpful staff
Good amenities
Cons:
Filthy cleanliness issues
Limited parking
Hard beds

Categories

Cleanliness
6.7
There are multiple mentions of issues regarding cleanliness and maintenance (e.g., filthy air conditioning, dirty mattress protector).
Service
8.7
Positive remarks about staff helpfulness and accommodating service.
Location
9.2
Multiple reviews highlight great location with easy access to restaurants and city center.
Room Quality
7.7
Mixed sentiments; while some rooms were clean and comfortable, others had issues like hard beds and lack of a view.
Amenities
8.7
Positive feedback on amenities such as a washing machine, gym, and bar.
Value for Money
8.2
Comments suggest that for the price, it was reasonable, though cleanliness detracted from the experience.
Food and Beverage
7.7
Limited specific feedback on food, but proximity to restaurants positively noted.
Overall Experience
8.7
Mixed experiences overall, but many indicate they would return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:02

Property Description

Stunning Views and Modern Comfort
Experience breathtaking views of Mt Stuart and the harbour from our stylish studios at Oaks Townsville Metropole Hotel. Enjoy the convenience of modern kitchenette appliances and full laundry facilities in every room, along with air conditioning, cable LCD TV, and internet access for your comfort.

Complimentary Amenities for a Relaxing Stay
Take advantage of our complimentary swimming pool and fitness room during your stay. Benefit from free private parking, a tour desk for exploring the area, and meeting facilities for your convenience at Oaks Townsville Metropole Hotel.

Ideal Location for Dining and Entertainment
Located on cosmopolitan Palmer Street, our hotel offers easy access to a variety of restaurants, cafes, and bars. Explore the vibrant dining scene and entertainment options, including Jupiters Casino, just a stroll away.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that this hotel requires an AUD 1 credit card pre-authorization upon check in to cover any incidental charges.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2603 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
K
Kari • couple • au
7
Fine
Pros:

Location was good property was clean

Cons:

No internet working staff not overly helpful

2026-04-19 • via Nuitee
K
Kelly • family_with_children • au
9
Lovely
Pros:

Price & room

Cons:

NA

2026-04-18 • via Nuitee
J
Jacob • couple • au
8
2026-04-18 • via Nuitee
O
O'Connor • couple • au
1
Unhappy would like a refund
Pros:

Was not happy

Cons:

Room was bit dirty there was no cover on the beds dooner witch had stains on it

2026-04-18 • via Nuitee
A
Anna • family_with_children • au
10
It was very relaxing
Pros:

Very clean and comfortable rooms. We booked a combined room with 2 and it was perfect for what we needed.

Cons:

Nothing.

2026-04-18 • via Nuitee
P
Phillip • couple • au
10
2026-04-17 • via Nuitee
K
katie • family_with_children • au
1
2026-04-17 • via Nuitee
J
James • couple • au
10
2026-04-17 • via Nuitee
B
B • solo_traveller • au
8
Pros:

Great room
Great views
Very comfortable

2026-04-16 • via Nuitee
O
Olivia • solo_traveller • au
7
Pleasent
Pros:

Big Bed

Cons:

That the doors dont close properly because of the washing machine

2026-04-16 • via Nuitee
M
Muhammad • solo_traveller • au
1
2026-04-16 • via Nuitee
E
erica • solo_traveller • au
9
2026-04-16 • via Nuitee
I
Ian • couple • au
9
2026-04-15 • via Nuitee
J
Jed • solo_traveller • au
10
Pros:

Awesome stay. Great staff and great rooms

2026-04-15 • via Nuitee
W
William • solo_traveller • au
7
Enjoyable for business however the lack of tax invoice makes recouping the expense difficult.
Pros:

Clean and tidy

Cons:

I requested a tax invoice at book in and was advised that one would be emailed. I have followed up with an email via the website with no res[ponse. This is poor

2026-04-14 • via Nuitee
M
Mark_ • family_with_children • au
3
For $485/ night, I expect more.
Cons:

The room was run down and way over priced. The bed was very soft and appeared old.

2026-04-14 • via Nuitee
K
Karen • solo_traveller • au
6
Overall convenient location with facilities I was after. Comfortable bed but noisy.
Pros:

Location. Comfy bed

Cons:

Level 2 room was noisy hearing next door guests coming and going and bottles being emptied into a bin late at night several times from the adjacent hotel.

2026-04-13 • via Nuitee
R
ROBERT • couple • au
9
2026-04-13 • via Nuitee
C
Carenda • solo_traveller • au
7
2026-04-13 • via Nuitee
T
Timothy • couple • au
7
2026-04-13 • via Nuitee