Hampton Inn & Suites Arroyo Grande

It is very dated, the rooms need to be completely updated, furniture is old and worn out, molding falling off places and not replaced, bed very uncomfortable and the sheets don’t fit! Free breakfast good but both days food was cold!

Location is horrible as you could hear the traffic right outside the window. Also the humidity that builds inside the room was awful. The windows were stained white from the excess humidity. And this was in November. Room ventilation was not good as you had to use the window unit and the filters really need changed. And there was no hot water. Front desk said she would allow credit for that but when I looked on my bank statement I was still charged the full amount?!

Well, next time I will know to be on the third floor because I was on the second floor and the party above us was hideous. I did have to go to the front desk and request that they tone it down because it was ridiculous the noise. It stopped for a while, but then it started up again, but I left it alone. I didn’t go to the front desk and ask for them to stop.
I do realize everybody has kids. I respect that as so, do I but as a parent, you have to control when you’re in a setting like that or an environment and consider others..
The fan in the bathroom did not work at all, and the microwave that was in the room was very unstable. It slid in and out..
The cooler stayed on all night. It said it was controlled by the thermostat and we tried, but was not working so we left it alone.

Our room was dirty. There were stains and vomit in the bathroom sink.

None

No complaints.

Room was dirty things not whipped down like phone an desk most of all I’m so upset I found a broken crack pipe under bed frame manger tryed to down play it only gave 1 refund of $108.00 he should have refunded the total amount of my 2 day stay knowing I was sleeping on top bed with a crack pipe under bed I’m so disgusted and disappointed of how manger handled this serious problem

There wasn’t any refrigerator in our room, the pillows were all too small and uncomfortable, and the water pressure in the shower was very low. The breakfasts aren’t as good as they used to be, don’t offer as much quality hot food

I was told that the room that we booked had a built-in shower chair, it did not. The shower chair that was provided did not sit still, and made showering feel a little unstable.

Flies in bathroom daily and inadequate hot water in the shower.

The hot water for tea was only ever lukewarm. Inadequate drinking water options- was given two bottles at check in but the only refill station in the fitness area was broken.

There was no hot water, barely lukewarm. My daughter and her husband in the 2nd room we reserved did not shower because it was cold outside and we wanted to get warm. Her shower was cold, not even lukewarm. We switched rooms trying to get a room with hot water but it was no better. At least the carpet wasn't wet in that room. The employee at the front desk was very under accommodating. He didn't seem to care that we couldn't shower. He said there would be someone in at 8 am who would comp us. I told him we were leaving at 6am. He promised I would receive a call. He also said he would log our complaint t to make sure there was a record. In the morning the employee at the front desk said the employee the night before didn't log our complaint. There was so much wrong! Also, it looks like I was charged for a 3rd room (probably because the guy at the desk moved us to another room). I have called my bank to dispute the charges.

Mostly everything was good. My biggest issue was with the shower water. It was lukewarm at best, which made for an unpleasant shower. However, we did let the front desk know, and they changed our room. The new room was only slightly better. However, the last morning we were there, the shower water was finally hot. So the problem was fixed.