Imperial Hotel

Hotels
•
Classic British Hotels
8.7 (2786 reviews)
Vaughan Street, The Promenade , Llandudno , GB

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location (near station, beach, theatre; sea views)
Friendly, attentive and helpful staff (multiple mentions, including 'Bernice')
Good breakfast and several strong food/dining mentions
Comfortable beds/clean bedrooms reported by many guests
Attractive amenities (pool, terrace restaurant) and pleasant atmosphere
Upgrades/rooms with good views appreciated
Cons:
Perceived as expensive/pricey; value for money concerns
Rooms described as tired/dated; some dirty carpets and worn fittings
Parking is a challenge / limited parking availability
Occasional issues with breakfast quality (cold/limited items) and a pool closure incident
Some guests reported uncomfortable or too-hard beds and heating/temperature issues

Categories

Cleanliness
8
Mixed signals: several guests praised clean bedrooms and comfortable beds, but multiple reviews mention dusty/tired rooms, dirty carpets and sofas, and occasional housekeeping lapses.
Service
9.9
Strongly positive: many mentions of excellent, friendly and helpful staff (including a named staff member 'Bernice'), attentive service and quick responses to requests; score slightly elevated to help balance lower scores while reflecting consistently high service sentiment.
Location
9.6
Very positive and repeatedly cited: excellent central position (near station, beach, theatre) and sea views; location is a clear strength and score slightly above average to reflect frequent praise.
Room Quality
7.6
Below average: several guests reported tired rooms, dated fittings, small or cluttered rooms and uncomfortable beds (some said bed too hard), though some received good/upgraded rooms and pleasant views.
Amenities
8.8
Generally good: pool and terrace/restaurant and pleasant atmosphere praised, though there was at least one notable pool closure incident and some concerns about parking availability.
Value for Money
7.7
Weaker sentiment: multiple comments describe the hotel as expensive or pricey for what was provided and mention cutbacks (e.g., breakfast items) and parking costs affecting perceived value.
Food and Beverage
9
Mostly positive: many guests enjoyed the breakfast and some praised specific dinners and the terrace/sea-view dining; isolated reports of cold breakfast items and reduced offerings lowered the score slightly.
Overall Experience
9
Positive overall: numerous guests describe enjoyable stays, repeat visits and plans to return, citing excellent staff, good facilities and location despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Victorian Charm and Sea Views
Located on Llandudno's promenade, the Imperial Hotel offers stunning views of Llandudno Bay from many of its Victorian-style rooms.

Award-Winning Dining and Leisure Facilities
Indulge in the culinary delights at Chantrey’s Restaurant or enjoy a casual meal at The Terrace. Unwind at the leisure club with a swimming pool, gym, sauna, and spa bath.

Convenient Location and Family-Friendly Amenities
With free Wi-Fi, limited on-site parking, and proximity to Llandudno's attractions, including the town centre and the beach, the Imperial Hotel caters to both leisure and business travelers. Plus, children can have a blast at the swimming pool until early evening.

Book now to experience a perfect blend of Victorian elegance and modern comforts at the Imperial Hotel in Llandudno.

Important information:

The only animals the hotel accepts are guide dogs.

There is some free parking available on site. However, this is on a first-come, first-served basis.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8.7
Based on 2786 reviews
Cleanliness: 8
Service: 9.9
Location: 9.6
Room Quality: 7.6
Amenities: 8.8
Value for Money: 7.7
Food and Beverage: 9
Overall Experience: 9
M
Michael • solo_traveller • gb
8
2026-11-07 • via Nuitee
A
Andrea • couple • gb
8
Lovely stay in well positioned hotel
Pros:

Very good position in Llandudno, staff friendly, lovely room overlooking the sea.
Comfortable bed, bathrobes and slippers provided which is a nice touch.

Cons:

Nothing

2026-11-06 • via Nuitee
Y
Yvonne • couple • gb
9
Really enjoyable
Pros:

Friendly welcoming staff, exceptional standard of cleanliness throughout the hotel.
Lovely breakfast apart from coffee which tasted horrible!

Cons:

Coffee at breakfast. Choice of fresh fruit

2026-11-05 • via Nuitee
J
Jeff • solo_traveller • gb
9
Perfect seaside break
Pros:

Lovely friendly hotel in a great location right on the seafront had a room on the top floor with balcony with balcony and sea view

2026-11-05 • via Nuitee
F
Frank • couple • gb
10
Lovely friendly staff made our stay a dream
Pros:

Excellent Location

Cons:

N/A

2026-11-03 • via Nuitee
K
Keith • couple • gb
8
2026-11-02 • via Nuitee
C
Caren • couple • gb
9
Lovely old hotel in an ideal spot for shopping, visiting the theatre and just walking along the prom
Pros:

Staff were all lovely, breakfast was plentiful and tasty. Didn't stay for dinner as we were going to the theater. Ideal spot as easy to walk there and back late at night.

Cons:

No black pudding on the breakfast menu.

2026-11-01 • via Nuitee
J
Jane • solo_traveller • gb
8
Very enjoyable
Pros:

Lovely location, warm greeting and delicious food

Cons:

Cannot think of anything negative

2026-11-01 • via Nuitee
J
June • couple • gb
7
Lovely hotel and good location, delicious breakfast too
Pros:

Nice atmosphere and fab location

Cons:

Rooms too hot & unable to open windows more than a few inches, fans in rooms needed

2026-11-01 • via Nuitee
B
Breian • couple • gb
9
Pros:

Everyone friendly

Cons:

Room was a little too warm

2026-11-01 • via Nuitee
R
Russ • couple • gb
10
Pros:

Bernice was amazing

2026-10-31 • via Nuitee
I
Ines • couple • gb
10
Excellent facilities and excellent staff.
Pros:

Warm and comfortable

Cons:

Nothing

2026-10-31 • via Nuitee
G
Geraldine • extended_group • gb
10
Will return very soon 🙌🏻
Pros:

Central, clean, beautiful food, very helpful, friendly staff

Cons:

Absolutely nothing

2026-10-30 • via Nuitee
R
Richard • couple • gb
9
Very enjoyable, have stayed at this hotel many times and will definitely stay again
Pros:

Location, facilities

Cons:

Car park

2026-10-30 • via Nuitee
J
Jan • couple • gb
9
Good location for the theatre and walking
Pros:

We were upgraded to a larger room which was very good.

Cons:

Nothing

2026-10-29 • via Nuitee
H
Higgins • couple • gb
8
Enjoyable stay; would use again
Pros:

Excellent breakfast; most staff friendly and helpful; good location; quick response to repair request

Cons:

Parking is always a challenge; some fittings and fixtures showing their age

2026-10-29 • via Nuitee
M
Michelle • couple • gb
6
room and stay not as good as our previous visits to the hotel.
Pros:

room had quite a nice view .
high floor so was very quite.
breakfast was ok.
still enjoyed swimming in the pool this is why we book this hotel

Cons:

we have stayed at this hotel a few times now and have always enjoyed it, this time not so much
1. the room we were given was very tired needed a re-vamp, very dusty, bath panel looked awful needed changing, carpets quite dirty.
2.Breakfast was also not the standard we have had in the past at this hotel, and lots of cut backs on products. We had to ask staff twice to please fetch us some tea & coffee.
3. As a regular customer to this hotel we Felt very let down this time for the price we paid,

2026-10-28 • via Nuitee
M
mann • couple • gb
6
Expensive for what it was
Pros:

the room was good with everything that should be there was present.

Cons:

Breakfast. It was cold. So we ate out at our favorite restaurant.

2026-10-28 • via Nuitee
F
Ffion • family_with_children • gb
7
Pros:

The location was great. There was a good selection for breakfast. The room was clean.

Cons:

Unfortunately the bed was too hard and the room was too hot.

2026-10-27 • via Nuitee
S
Steven • couple • gb
9
2026-10-26 • via Nuitee