Hilton Garden Inn Addison

Hotels
•
Hilton Garden Inn
8 (140 reviews)
551 North Swift Road , Addison , US
+1 630-691-0500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Friendly and helpful staff
Quiet rooms and comfortable beds
Convenient location for some (near airport)
Made-to-order breakfast appreciated by many
Cons:
Construction noise / highway traffic noise
Inconsistent room maintenance (outlets, locks, thermostat)
Unexpected extra charges (hot breakfast fee, paid EV charging)
No laundry room for long-stay guests
Food inconsistent (old fruit, slimy eggs, weak coffee)
Water shutoff incident and lack of proactive communication

Categories

Cleanliness
8.8
Multiple reviewers praised clean, well-maintained rooms and property; a few mentions of an 'old' smell or dated bathroom but overall cleanliness is consistently positive.
Service
8.6
Staff described as friendly, welcoming and very helpful (front desk, maintenance, servers). Some service lapses reported (not informing guests about water shutoff or construction) but overall service sentiment is strong.
Location
7.8
Location is convenient for some (close to airport, convenient layout) but several guests reported highway/road noise and being far from city center; mixed but slightly positive for convenience.
Room Quality
7.2
Rooms ranged from updated and comfortable (good beds) to dated and with maintenance issues (broken slider lock, missing screen, non-working outlets, thermostat problems); inconsistency lowers this score.
Amenities
7
Some useful amenities present but notable gaps: no laundry room for long-stay travelers, only one elevator working during refurb, EV charging is available but billed extra, no continuous AC fan in some rooms.
Value for Money
7.6
Seen as a good budget choice by some, but unexpected charges (hot breakfast fee, paid EV charging) and occasional service/maintenance issues reduce perceived value.
Food and Beverage
7.6
Breakfast received praise (made-to-order) from many, but inconsistent quality noted (old/sour fruit for vegetarians, slimy eggs, weak coffee); overall mixed but generally acceptable.
Overall Experience
9.4
Despite intermittent issues (construction, isolated maintenance problems, amenity gaps), the majority of reviews describe quiet, comfortable stays, friendly staff and an attractive property — leading to a generally strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Situated in the western suburbs near major interstates, the Hilton Garden Inn Addison offers easy access to popular attractions like Stephens Convention Center and Allstate Arena.

Modern Amenities
Each room at the hotel comes equipped with a microwave and refrigerator for added convenience. Guests can also enjoy the refreshing swimming pool and state-of-the-art fitness center during their stay.

Proximity to O'Hare Airport
Just a short drive from O'Hare International Airport, this hotel is a perfect choice for travelers looking for comfort and convenience.

Book your stay at the Hilton Garden Inn Addison for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 140 reviews
Cleanliness: 8.8
Service: 8.6
Location: 7.8
Room Quality: 7.2
Amenities: 7
Value for Money: 7.6
Food and Beverage: 7.6
Overall Experience: 9.4
W
Willie • couple • us
8
Good
Pros:

It hot and fresh

Cons:

The express by my room.The noise of the cars

2026-10-19 • via Nuitee
J
Jovan Paolo • couple • co
1
2026-10-16 • via Nuitee
G
Garcia jimenez • family_with_children • mx
9
Muy bueno
Pros:

Me gustó que las instalaciones están bien conservadas y limpias

Cons:

Esta cerca del aeropuerto pero lejos del centro

2026-10-13 • via Nuitee
M
metalhead142 • couple • us
10
2026-10-13 • via Nuitee
C
Castro • family_with_children • us
10
2026-10-07 • via Nuitee
W
WanderingTurk • Family • Houston, Texas
8
Good.
Pros:

Good choice when traveling on budget.

2026-08-05 • via Tripadvisor
I
Ingrid • family_with_children • us
10
2026-08-03 • via Nuitee
J
jpro51 • couple • us
9
2026-08-02 • via Nuitee
C
Cynthia • couple • us
5
No water in morning
Pros:

Room was quiet and bed comfortable but the water issue ruined the visit.

Cons:

Water was shut off at 9am and staff at front desk when we checked in at 1:30am didnt inform us. When we called front desk to ask about the water in the morning we were told there were signs posted everywhere that work was being done. There were but why were we not informed at check in? At 1:30am we were exhausted and not reading signs. We were given another room to shower in but this was a big inconvenience.

2026-07-22 • via Nuitee
C
Cheryl • solo_traveller • us
10
2026-07-19 • via Nuitee
E
Edward • solo_traveller • us
8
Great looking property staff and location.
Pros:

Very quiet, convenient location, nice layout, our particular room was very nice. Staff were over-the top friendly and helpful…from maintenance to the servers and cook staff!

Cons:

Only one elevator working, noise from new room refurbishment work, our “new room” wasn’t QA’d well before releasing it ( bedside outlets didn’t work) and the room thermostat would not allow the fan to run continuously by itself, (snore-cancelling mode).

The made to order breakfast was great but if you’re a vegetarian, the mixed fruit served on our first day was disgustingly old and sour. ( that was improved the 2nd day after I complained to the front desk).

Last, we expected EV charging to be included, not $.50/KW. Would have been nice to know it was extra!!

2026-07-13 • via Nuitee
M
Marimuthu • family_with_children • us
2
2026-07-09 • via Nuitee
D
Darnell • solo_traveller • us
10
Pros:

I like the greeting from the front desk and also at breakfast from the hostess

2026-07-06 • via Nuitee
T
Tia • solo_traveller • us
9
Clean and comfortable
Pros:

The bed was extra comfortable as were the pillows. It was very clean and the staff was pleasant.

Cons:

The food was mediocre at best. The eggs were slimy and tasteless and the coffee had no flavor just tasted like water.

2026-07-04 • via Nuitee
K
Kristīne • family_with_children • lv
8
Very good.
Pros:

Good breakfast, clean rooms, nice staff.

Cons:

We traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very important for us, but laundry room was not available.

2026-06-22 • via Nuitee
D
David • solo_traveller • us
7
Nice hotel.
Pros:

Fine. Did not expect an uncharge for a hot breakfast.

Cons:

Construction taking place.
First room had a broken slider window lock and the screen was missing. Like someone tried to break in. Re assigned room was good but a lot of road noise from highway.
I would appreciate a room with a AC fan that stays on all the time for whit noise and drowning out other sounds. This room did not have that feature.

2026-06-21 • via Nuitee
M
marie-pierre • solo_traveller • ca
10
Pros:

Personnel professionnel. Propreté de la chambre
Petit déjeuner correct

Cons:

Salle de bain désuète

2026-06-18 • via Nuitee
A
Andre • couple • us
5
Probably wouldn’t select that Hotel again
Pros:

The lobby area was beautiful. We weren’t told that the hotel was under construction. The room we have was very dated.

Cons:

Didn’t like our room it was dated and it smelled old

2026-06-14 • via Nuitee
H
Heidi • couple • us
6
2026-06-09 • via Nuitee
C
Chris Vila • family_with_children • us
9
Excellent
Pros:

Clean, updated room, friendly staff

Cons:

N/a

2026-06-07 • via Nuitee