Hilton Garden Inn Addison

Hotels
Hilton Garden Inn
8.4 (261 reviews)
551 North Swift Road , Addison , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Clean public areas
Cons:
Cleanliness issues
Inadequate amenities
Limited food options

Categories

Cleanliness
7.15
Many reviews mentioned cleanliness issues, including unclean rooms and concerns about carpet stains.
Service
9.15
Majority of reviews praised the helpfulness and friendliness of the staff.
Location
9.15
Proximity to relatives' homes was appreciated, along with other positive comments about the overall location.
Room Quality
8.65
Most rooms were comfortable, although some reviews noted specific issues with bedding and amenities.
Amenities
8.15
Amenities were lacking, such as no bar and limited kitchen hours, with mixed feedback on fitness room equipment.
Value for Money
8.65
Guests felt the price was reasonable compared to other hotels, although some isolated complaints were made.
Food and Beverage
7.15
Several reviews expressed dissatisfaction with breakfast offerings, free water charges, and wifi issues.
Overall Experience
9.15
Overall, the experience was positive, with many guests stating they would return despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:31

Property Description

Convenient Location
Situated in the western suburbs near major interstates, the Hilton Garden Inn Addison offers easy access to popular attractions like Stephens Convention Center and Allstate Arena.

Modern Amenities
Each room at the hotel comes equipped with a microwave and refrigerator for added convenience. Guests can also enjoy the refreshing swimming pool and state-of-the-art fitness center during their stay.

Proximity to O'Hare Airport
Just a short drive from O'Hare International Airport, this hotel is a perfect choice for travelers looking for comfort and convenience.

Book your stay at the Hilton Garden Inn Addison for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 261 reviews
Cleanliness: 7.15
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 9.15
W
WanderingTurk Family Houston, Texas
8
Good.
Pros:

Good choice when traveling on budget.

2026-08-05 via Tripadvisor
I
Ingrid family_with_children us
10
2026-08-03 via Nuitee
J
jpro51 couple us
9
2026-08-02 via Nuitee
C
Cynthia couple us
5
No water in morning
Pros:

Room was quiet and bed comfortable but the water issue ruined the visit.

Cons:

Water was shut off at 9am and staff at front desk when we checked in at 1:30am didnt inform us. When we called front desk to ask about the water in the morning we were told there were signs posted everywhere that work was being done. There were but why were we not informed at check in? At 1:30am we were exhausted and not reading signs. We were given another room to shower in but this was a big inconvenience.

2026-07-22 via Nuitee
C
Cheryl solo_traveller us
10
2026-07-19 via Nuitee
E
Edward solo_traveller us
8
Great looking property staff and location.
Pros:

Very quiet, convenient location, nice layout, our particular room was very nice. Staff were over-the top friendly and helpful…from maintenance to the servers and cook staff!

Cons:

Only one elevator working, noise from new room refurbishment work, our “new room” wasn’t QA’d well before releasing it ( bedside outlets didn’t work) and the room thermostat would not allow the fan to run continuously by itself, (snore-cancelling mode).

The made to order breakfast was great but if you’re a vegetarian, the mixed fruit served on our first day was disgustingly old and sour. ( that was improved the 2nd day after I complained to the front desk).

Last, we expected EV charging to be included, not $.50/KW. Would have been nice to know it was extra!!

2026-07-13 via Nuitee
M
Marimuthu family_with_children us
2
2026-07-09 via Nuitee
D
Darnell solo_traveller us
10
Pros:

I like the greeting from the front desk and also at breakfast from the hostess

2026-07-06 via Nuitee
T
Tia solo_traveller us
9
Clean and comfortable
Pros:

The bed was extra comfortable as were the pillows. It was very clean and the staff was pleasant.

Cons:

The food was mediocre at best. The eggs were slimy and tasteless and the coffee had no flavor just tasted like water.

2026-07-04 via Nuitee
K
Kristīne family_with_children lv
8
Very good.
Pros:

Good breakfast, clean rooms, nice staff.

Cons:

We traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very important for us, but laundry room was not available.

2026-06-22 via Nuitee
D
David solo_traveller us
7
Nice hotel.
Pros:

Fine. Did not expect an uncharge for a hot breakfast.

Cons:

Construction taking place.
First room had a broken slider window lock and the screen was missing. Like someone tried to break in. Re assigned room was good but a lot of road noise from highway.
I would appreciate a room with a AC fan that stays on all the time for whit noise and drowning out other sounds. This room did not have that feature.

2026-06-21 via Nuitee
M
marie-pierre solo_traveller ca
10
Pros:

Personnel professionnel. Propreté de la chambre
Petit déjeuner correct

Cons:

Salle de bain désuète

2026-06-18 via Nuitee
A
Andre couple us
5
Probably wouldn’t select that Hotel again
Pros:

The lobby area was beautiful. We weren’t told that the hotel was under construction. The room we have was very dated.

Cons:

Didn’t like our room it was dated and it smelled old

2026-06-14 via Nuitee
H
Heidi couple us
6
2026-06-09 via Nuitee
C
Chris Vila family_with_children us
9
Excellent
Pros:

Clean, updated room, friendly staff

Cons:

N/a

2026-06-07 via Nuitee
Żegleń couple us
10
2026-06-04 via Nuitee
E
Estefany couple us
9
2026-05-31 via Nuitee
A
Angel couple us
10
2026-05-28 via Nuitee
D
Dorothy couple us
10
2026-05-28 via Nuitee
D
Doctor solo_traveller us
6
2026-05-04 via Nuitee