The St. Regis New York

Love the whole service and vibe. Beautiful all around.

We had a wonderful lunch at The St. Regis New York on 28th July, and the whole experience was exceptional from start to finish.

I visited with my friend and her toddler, and the food was absolutely delicious. What really made our lunch so memorable, though, was the incredible service. Every member of staff was warm and welcoming, and they went out of their way to make my friend’s child feel so special.

A particular mention has to go to our server, Jesse, who was simply wonderful. She was incredibly kind, attentive and thoughtful, and made such a fuss of my friend’s little one, which we really appreciated. It was also lovely chatting with Jesse. She made us feel genuinely welcome and is an absolute credit to The St. Regis.

Fantastic food, exceptional service and such a lovely atmosphere. We left with wonderful memories of our lunch and will definitely return the next time I’m in New York. Highly recommended!

First, forget about the butler experience. It does not exist. We called them and they never came. The building, despite a recent renovation, is old and in poor condition. The service is indifferent. Our room was only available at 6 pm despite a pre-planned 2 pm arrival. Bathroom does not have a rain shower and bath products are from different brands, most of them unknown, no consistency. There is no liquid soap in the sink, only a cheap soap bar. Furniture is dinged. Tray tables are dirty. Breakfast croissants are stale. House car also a non-existent service, just like their butlers. Elevators make strange noises and get stuck on floors. Honestly, no way this hotel is worth more than $200 a night. Location is the only redeeming feature. Do not stay here if you are expecting luxury.

From check in with Erick, to working with concierge Lisa and Charlize who performed the sabrage- everyone remembered our names and went above and beyond

What a magical experience at the st Regis NY the mother of all st regis, first my check in was flawless done by a young lady by the name of Angela very soft spoken and articulate then we were greeted by our Butler on 18 Floor by the name of Jose we were offered coffee tea and got some fruits from him, this young man was very attentive he ask us if we would like to get unpacking service and we responded yes the best choice we made everything was hang by colors shoes were place neatly in closet and some garments in the draw from this point everything was smooth sailing, this gentleman made this stay a perfect 5 out 5 hands down talk about service you must visit and ask to stay on 18 floor. From Doorman front desk bellman to my Favorite guy my Butler this St Regis is magical king Cole bar a must if you visit.

I love this hotel. Sure, you are paying a premium, but the little details add up. The effortless experience at check-in with no wait. Bellman immediately assisting with bags. The aroma of the common areas and room. The AC cooling without any noise. The luxurious water pressure of the shower. And the bed...I could have slept for weeks. Tall ceilings are a rarity in NY and the whole property exudes history and grandeur. A last vestige of a bygone era.

I wasn't sure I would love the refurbished rooms but found they worked well. I appreciate the mirror in the living areas being gone.

Was shocked at how trashy things have become at the once very classy St. Regis. Tried to walk into the bar, which I've been going to for 30 years, and now there's a young security woman not letting people in and at the the end of the restaurant a rope and security guards telling people to lineup and wait. It now has all the elegance of the motor vehicle department.

Le camere e i bagni gare di e curatissimi

NOTHING !!!

Great, 5 star luxury experience in NYC. Everything reserves 5 stars, I didn't sample any food here- so I can't comment about that, but sleep, bathroom service, all outstanding.
I have had some outside communication with someone named Andy Pino- he does an amazing job as hotel or rooms manager. I had an issue last stay, and he personally reached out, we formed a relationship, and he has remained committed to working with me - truly above and beyond what I've ever seen elsewhere.
The positives - that are truly the best in NYC or anywhere- is an extremely comfortable bed, a pitch black room, nice shower/bathroom amenities, and clean and well equipped room. In fact we were elevated to a suite, and what a huge difference it actually made
Bed still remains the best anywhere, I've tried to replicate elements of it at home.. and that room gets very dark there. They did a big renovation- to me I might have liked the room before in a way- I like a darkening shade on the window- I only get it here or the Mandarin- but they got rid of room darkening shades- but still a top notch A+ night sleep. Everything top notch in the room
I didn't detect any nickel and diming- they generally were very kind in that way. Took the house car once which was nice. the Butler did a terrific job- I loved this feature. Overall, what an amazing stay. This is my place in the city.

Historic hotel

This was my first stay at the original St. Regis and already have booked my next stay for my next visit in a few months.

Absolutely beautiful and iconic hotel.

The service is amazing, the rooms are beautiful and the beds are very comfortable, the famous King Cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of history, I recommend it.

I visited the St. Regis around Christmas time, a tradition we have. We do alternate between the Mandarin Oriental and the St. Regis- this time we used points and stayed at the SR. We did not regret it: this was an outstanding trip-
The positives- which is basically everything: the bed, dark/cool room, the quiet- it is an incredible night's sleep all around. The bathroom, shower, comfortable furniture is perfect.
Our butler was amazing. I read people complaining below about their butlers.. I will tell you, it's all nonsense from entitled people who ask them unrealistic things. The coffee service, pressing of garments, all worked like clockwork. Brought us a bunch of chocolates which we requested, always got turn-down service, chatting with us and was very sweet. She had a terrific attitude, very positive, the paging system from the phone works great- you just have to get someone to show you how it works initially.
There's a manager Andy Pino who I played phone-tag with, I had trouble connecting with him by email, but afterwords he really showed how much he cares and how dedicated he is: I have his contact info, and I feel that in the future if I have specific needs or requests, he would supervise and make sure it gets done. Very nice, personable, and St Regis is lucky to have him- when I got home and had a few issues, he called me, emailed, we worked it out. I know I could reach out to him in the future- a company liaison and friend to loyal guests.
So overall 5 stars: don't believe the negative reviews. Amazing location, sleep quality, butler service if top notch. I actually had a dinner there once, and had breakfast there once- again great service, reasonable food (at quite a price), and whether you use points or not, a great value.. especially with points.