DoubleTree by Hilton El Paso Downtown

Hotels
•
Doubletree by Hilton
7.8 (538 reviews)
600 North El Paso Street , El Paso , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean room
Good location
Comfortable beds
Cons:
Cleanliness issues
Poor management
Elevator problems
Breakfast quality

Categories

Cleanliness
6.19
Multiple complaints about cleanliness including stains on bed and carpet.
Service
9.16
Staff described as excellent and friendly, but some service complaints noted.
Location
8.7
Location praised in multiple reviews, downtown area is convenient.
Room Quality
7.65
Mixed reviews, comfortable beds mentioned but issues with AC and outdated facilities.
Amenities
6.68
Pool and gym mentioned positively, but several amenities not meeting expectations.
Value for Money
8.14
Good value for some, but complaints about room conditions reduce perceived value.
Food and Beverage
6.69
Mixed feedback on breakfast quality and limited food options.
Overall Experience
9.16
Despite issues, many enjoyed their stay; check-in problems noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:52

Property Description

Luxurious Accommodations
Indulge in spacious and elegant guest rooms at the Downtown El Paso Doubletree, each equipped with a large work desk, coffee maker, and modern amenities like a 42-inch flat-screen TV.

Top-Notch Facilities
Unwind at the hotel's outdoor rooftop pool or stay active at the gym. For dining options, savor a meal at The Fire Restaurant, grab snacks at M Café, or sip on cocktails at Liquid Bar with stunning city views.

Convenient Location
Situated across from the Convention and Performing Arts Center, our hotel is just a short drive from the University of Texas El Paso, Fort Bliss, and the El Paso Zoo.

Book now for a memorable stay at the Doubletree El Paso Hotel!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 538 reviews
Cleanliness: 6.19
Service: 9.16
Location: 8.7
Room Quality: 7.65
Amenities: 6.68
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 9.16
J
Juan • couple • us
10
2026-03-16 • via Nuitee
A
Angela • couple • us
10
2026-02-24 • via Nuitee
M
Marco • extended_group • nl
9
rest was goed
Pros:

Vriendelijkheid

Cons:

Heb teveel betaald ivm een middagmaal die ik niet genuttigd heb omdat ik toen al op het airport was .
Deze is nog steeds niet teruggestort

2026-02-23 • via Nuitee
V
Victor • couple • mx
8
agradable
Pros:

La calidad y atención de su personal, sobre todo, el de recepción.

Cons:

el hotel ya es un poco antiguo y se nota en sus instalaciones

2026-02-09 • via Nuitee
A
Amada • couple • mx
4
I would not recommend this hotel to anyone
Pros:

Nothing

2026-01-25 • via Nuitee
C
Carlos • family_with_children • us
3
2026-01-19 • via Nuitee
E
Eloy • family_with_children • us
4
The room was okay. The furniture needs to be updated and rooms need a painting. Showers need doors
Pros:

I liked the location other then the road noise from the freeway.

Cons:

I didn't like that the room looked and felt like a 2 star hotel with a 4 star price tag.

2026-01-19 • via Nuitee
R
Ricardo • family_with_children • us
10
Y’all da the best I ever had -drake
Pros:

The pool nd the chill lounge Terrence loved it coming back in the summer for sure when the waters warmer🥲🤣🤣

Cons:

Lol maybe it’s just me being fat but I didn’t know we’re to reheat my pizza up that I got earlier in the day lol maybe I didn’t look hard enough but maybe a microwave somewhere would be elite 💪🏽👏🏽

2026-01-19 • via Nuitee
J
Jim • couple • us
4
Disappointed, not worth the price. Better hotels next door and all around. Would not recommend or stay again
Pros:

Location

Cons:

Outdated rooms -dark

No outlets for electronics

Limited streaming apps/ TV -no Bluetooth unable to cast from laptop

Not enough outlets

Outlets not working

8 hour water outage

Faucet at bathroom sink broken

Request linen's to be changed -never happened

Ran out of toilet paper in the middle of the night -no spare roll

Restaurant on site expensive with very, very poor food quality. Limited menu

Coffee shop with extremely limited hours and lack of snack/ breakfast items

A drink machine on 7th floor, but no snack machine.

2026-01-19 • via Nuitee
R
Ricardo • family_with_children • mx
10
2026-01-19 • via Nuitee
J
John • solo_traveller • us
5
Pros:

This property felt like an old La Quinta turned into a Doubletree. Furniture was old and desk chair looked like it was 10 years old. What happened to the quality that was Doubletree?

2026-01-19 • via Nuitee
P
Paola • extended_group • mx
10
modern and cozy hotel
Pros:

gorgeous room

Cons:

the price of the parking, it’s absurd

2026-01-19 • via Nuitee
E
Edgar • couple • mx
8
2026-01-19 • via Nuitee
S
Stephanie • couple • us
10
2026-01-19 • via Nuitee
J
Johana • solo_traveller • mx
10
2026-01-19 • via Nuitee
S
Sofia • couple • mx
8
Pros:

This hotel is right in downtown

Cons:

There was a fire alarm and nobody told us it was not real

2026-01-18 • via Nuitee
M
Myles • couple • us
10
2026-01-18 • via Nuitee
S
Sander • solo_traveller • nl
7
2026-01-18 • via Nuitee
F
Francisco • couple • us
9
Pros:

Everything

Cons:

Elevator broke

2026-01-16 • via Nuitee
R
Roberto • family_with_children • us
8
Would go back!
Pros:

Great location, I did not rent a car, but it was easy to use ride share apps. The beds were really comfortable. The room was clean. Friendly staff. Love the coffee shop on the first floor!

Cons:

Would be great if the pool was heated as the water was super cold. Would also be a good idea to limit time on the cabanas. Some people would hog them all day!

2026-01-15 • via Nuitee