Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotels
•
Holiday Inn Express
8 (1124 reviews)
1410 Ocean Street , Santa Cruz , us

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Good service
Excellent breakfast
Cons:
Cleanliness issues
Noise concerns

Categories

Cleanliness
7.33
Some guests mentioned cleanliness issues, like slimy spots in the shower and cobwebs in the hallways.
Service
8.3
Many reviews highlighted helpful staff and good service throughout the stay.
Location
8.34
The location was convenient, close to downtown and everything needed.
Room Quality
7.79
Generally comfortable rooms, but a few complaints about bed comfort and noise.
Amenities
8.32
Guests appreciated amenities like the pancake maker and complimentary breakfast.
Value for Money
7.78
Fair value considering the quality, although some guests felt room prices were high.
Food and Beverage
8.33
Positive sentiments around breakfast offerings and cleanliness of the dining area.
Overall Experience
7.8
Overall experiences were positive, with a few negative notes affecting certain categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:36

Property Description

Outdoor Pool and Sauna: Enjoy a relaxing swim in the outdoor pool or unwind in the sauna after a day at the beach.

Modern Rooms with Amenities: Stay in contemporary rooms with a 42-inch flat-screen TV, free Wi-Fi, microwave, and refrigerator for added convenience.

Fitness and Business Facilities: Work out in the well-equipped gym, stay productive in the 24-hour business center, and start your day with a hot continental breakfast.

Book your stay at Santa Cruz East Holiday Inn Express today for a perfect combination of comfort and convenience!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian. Please note that one car per reservation is allowed. Please contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 1124 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
K
Kamylle Joyce • family_with_children • us
10
Our stay was wonderful — from the location to the staff and the room, everything was great and made our Mother’s Day cel
Pros:

I liked the interior design of the room. It was very spacious, and the place was clean.

Cons:

Actually, I didn’t have any complaints, but I was hoping the pool would be heated in the morning. I’m not sure if it was heated at night, but it would have been nice if it were heated in the morning as well.

2026-05-12 • via Nuitee
D
Dejan • solo_traveller • rs
10
Pros:

Lokacija, garaža, čistoća, ljubazno osoblje, dobar doručak

Cons:

Nema zamerki

2026-05-01 • via Nuitee
D
Daniel • solo_traveller • us
8
Cons:

That most of it was under renovation and there were no luggage carts.

2026-04-28 • via Nuitee
M
Marieldy • family_with_children • us
10
2026-04-16 • via Nuitee
D
Diana • extended_group • us
2
2026-04-15 • via Nuitee
S
Sara • family_with_children • us
7
Pros:

The room was renovated, very clean, and spacious. The staff were friendly and helpful.

Cons:

The breakfast was disappointing — the pancake maker was not working and the options were very limited. Also, there were no toiletry packs available (such as a shower cap and cotton swabs), which are usually expected.

2026-04-11 • via Nuitee
M
Maria • family_with_children • us
10
Pros:

El personal muy amable

Cons:

El espacio que tienen para el desayuno es muy pequeño había muchas personas que no tenían donde sentarse

2026-04-06 • via Nuitee
R
Romero • extended_group • us
10
Pros:

The breakfast clean rooms amazing location

Cons:

N/A

2026-04-04 • via Nuitee
Q
Queenie • family_with_children • us
8
The room was spacious and clean, but the elevator appeared old, and the ceiling maintenance made access to the room inco
Pros:

The room is spacious, clean, and well-organized. The staff is nice.

Cons:

The elevator looks quite old. Additionally, during our stay, there was ceiling maintenance on the floor where our room was located, making access inconvenient.

2026-04-02 • via Nuitee
J
Jacob • family_with_children • us
8
Stay was good but could have been a bit better.
Pros:

I like the cleanliness of the room and the presentation as well as the environment the staff was super friendly and helpful.

Cons:

The food wasn’t bad but was alright and could’ve been better and the amenities such as the tv cable and streaming as well were not the best.

2026-03-29 • via Nuitee
D
David • couple • us
9
2026-03-22 • via Nuitee
A
ARNIFAE • family_with_children • us
10
Great location, clean and comfortable rooms, and friendly service—overall a wonderful stay in Santa Cruz.
Pros:

The hotel was very clean, modern, and comfortable. The rooms were well organized with convenient amenities like a microwave, mini fridge, and coffee maker. The staff were friendly and welcoming, and the location was great—close to the beach, downtown Santa Cruz, and many restaurants. The complimentary breakfast was also a nice bonus with good options to start the day.

Cons:

Parking was a little limited, and it can get tight during busy hours. Other than that, the stay was overall very pleasant.

2026-03-16 • via Nuitee
A
Aleksandr • extended_group • lt
7
2026-03-11 • via Nuitee
L
liqun • family_with_children • cn
10
我还会再去的，体验真心很好！
Pros:

服务员热情，细致入微

2026-03-10 • via Nuitee
R
Robilisa • extended_group • us
10
Pros:

Really nice hotel, first time in santa cruz the receptionist was so helpful and really nice.

2026-03-07 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

Location

2026-01-30 • via Nuitee
B
Briann • couple • us
10
2026-01-24 • via Nuitee
R
Riena • couple • us
5
I would go back and revisit
Pros:

The complimentary breakfast was nice. I also like the convience of the restroom for the handicap

Cons:

The TV remote was not working to the room

2026-01-22 • via Nuitee
F
Finnigan • family_with_children • gb
8
2026-01-21 • via Nuitee
X
Xia • family_with_children • us
10
2026-01-20 • via Nuitee