Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotels
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Holiday Inn Express
8 (1158 reviews)
1410 Ocean Street , Santa Cruz , us

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Good service
Excellent breakfast
Cons:
Cleanliness issues
Noise concerns

Categories

Cleanliness
7.33
Some guests mentioned cleanliness issues, like slimy spots in the shower and cobwebs in the hallways.
Service
8.3
Many reviews highlighted helpful staff and good service throughout the stay.
Location
8.34
The location was convenient, close to downtown and everything needed.
Room Quality
7.79
Generally comfortable rooms, but a few complaints about bed comfort and noise.
Amenities
8.32
Guests appreciated amenities like the pancake maker and complimentary breakfast.
Value for Money
7.78
Fair value considering the quality, although some guests felt room prices were high.
Food and Beverage
8.33
Positive sentiments around breakfast offerings and cleanliness of the dining area.
Overall Experience
7.8
Overall experiences were positive, with a few negative notes affecting certain categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:36

Property Description

Outdoor Pool and Sauna: Enjoy a relaxing swim in the outdoor pool or unwind in the sauna after a day at the beach.

Modern Rooms with Amenities: Stay in contemporary rooms with a 42-inch flat-screen TV, free Wi-Fi, microwave, and refrigerator for added convenience.

Fitness and Business Facilities: Work out in the well-equipped gym, stay productive in the 24-hour business center, and start your day with a hot continental breakfast.

Book your stay at Santa Cruz East Holiday Inn Express today for a perfect combination of comfort and convenience!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian. Please note that one car per reservation is allowed. Please contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 1158 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
E
Erica • family_with_children • us
7
Pros:

The young lady who handled the front desk was very nice when checking in and answered all my questions. Our room was spacious and the king beds were comfortable. The AC worked really good. The bathroom has hand soap and hand cream. The shower have shampoo, conditioner, and body wash. All are Dove brand.

Cons:

The walls are paper thin. You could hear everything. You could even hear what’s going on outside the hotel and inside the halls. You can hear when another room uses the shower and toilet. They need new pillows, they are very flat. They also charge a parking fee. In other reviews they charged from $10 to $20 a night. Our was more then $20 just for one night, so I’m not sure if they just charge random amounts instead of a set amount.

2026-07-16 • via Nuitee
J
Judy • family_with_children • us
7
Seemed like it was overpriced
Pros:

Comfortable beds

Cons:

Our room had a sink next to the coffee pot that did not have a faucet. And the description of the room did not match what we got.

2026-07-13 • via Nuitee
W
Walman • family_with_children • us
10
2026-07-12 • via Nuitee
J
Jessica • solo_traveller • us
7
Pros:

Good location. Food nearby. Clean. Breakfast was pretty good. Love that there was a pool.

Cons:

The room was a little small. I feel that the parking should be included in the price of the room. The breakfast dining area was quite crowded. Not everyone could sit down with their food.

2026-07-11 • via Nuitee
J
Javier • extended_group • us
7
It was really good very clean I appreciate that.
Pros:

It was just ok nothing special.

2026-07-10 • via Nuitee
M
Mohammad Asif • family_with_children • us
10
Excellent stay and experience
Pros:

Nice and clean, close to shopping and restaurants, few minutes away from downtown, beach and boardwalk

2026-07-10 • via Nuitee
L
Laura • family_with_children • it
10
Camera ampia, pulita, silenziosa
Pros:

Abbiamo soggiornato 1 notte in 3 persone. Camera spaziosa con due letti matrimoniali. Ben organizzata, ampi spazi per appoggiare valigie. Bagno nuovo e grande. Molto pulito. In tutto il viaggio abbiamo cambiato 15 strutture questa è stata una delle migliori… finalmente una senza mouquette.

Cons:

Parcheggio in garage (interrato al coperto) a pagamento 20$

2026-07-08 • via Nuitee
R
Raoul • family_with_children • us
5
Business stays midweek OK. Holiday weekends NO WAY!!
Pros:

The underground parking. It kept the car cool.
Easy and quick access to HWY 1, 9 and 17.
The exercise room.
The mattress.
No motion detector for the bathroom.

Cons:

Parking lot set up is Terrible!
Neighbors would NOT police their kids (loud).
Same for guests at the pool our room was right next to.
Holiday weekend or not, the room was not worth the money.

2026-07-05 • via Nuitee
S
Serhii • couple • us
10
2026-06-28 • via Nuitee
J
Judith • family_with_children • us
10
We loved the stay. Definitely will be returning. Everything was clean and updated. Beds were super comfortable and clean
Pros:

Loved how updates and modern everything on the property was. Having breakfast included was a huge plus and I loved the long hours the pool was open.

Cons:

The location of the property isn’t the best. There is quite a bit of homelessness nearby and the hotel just seemed a little out of place for how nice it was vs the area it was in.

2026-06-24 • via Nuitee
J
James • couple • us
10
2026-06-24 • via Nuitee
B
Brent • family_with_children • us
10
2026-06-23 • via Nuitee
J
Jo • extended_group • us
9
2026-06-22 • via Nuitee
M
Marie-Christine • solo_traveller • us
8
2026-06-21 • via Nuitee
O
Octavio • family_with_children • us
9
2026-06-21 • via Nuitee
H
HONEGGER • solo_traveller • us
10
Pros:

Everything was great. Parking a little tight. But my new truck was safe.

Cons:

I pretty much was happy with everything.

2026-06-20 • via Nuitee
Z
ZAHRA • family_with_children • us
9
Pros:

bed was so comfortable

2026-06-19 • via Nuitee
S
Sozana • family_with_children • us
4
So when you read this and you happen to help me out and return my deposit, I would gladly stay again and recommend this
Pros:

The rooms were decent in sizes and cleans

Cons:

Not many parking spacious for a large vehicle also I still from the day I stay there have not got my deposit back. That’s very disappointing. I have to wait. They say a month 30 days but I still haven’t got it yet, but it has not been 30 days yet it should be within 24 hours or 5 to 7 business days. That’s ridiculous 30 days never heard

2026-06-17 • via Nuitee
V
Vinitha • family_with_children • us
7
Basic and unremarkable
Pros:

It was comfortable.

Cons:

We arrived late at night and were checked in by the security guard. We did not get any information on wifi, breakfast etc. When we asked for a late check out (noon instead of 11 am), the staff at the front desk was rude and we felt discriminated against. She did approve us 30 extra minutes but was very rude.

2026-06-17 • via Nuitee
S
Stephanie • extended_group • us
4
Overall not worth the insane price charged.
Pros:

Close to freeway

Cons:

The inside was dirty; the AC wasn’t cool enough. There was a substantial water leak that was raining down from the smoke detectors, and rather than fix it, the staff placed trash cans to collect the water; dumping the trash cans multiple times.

2026-06-16 • via Nuitee