Candlewood Suites Elgin – Northwest Chicago by IHG

Hotels
•
Candlewood Suites
8.1 (90 reviews)
1780 Capital Street , Elgin , US
+1 847-888-0600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Kitchen amenities (full-size refrigerator, microwave, sink, dishes)
Free laundry available
Friendly, professional and top-notch staff
Clean and comfortable rooms
Good, safe location
Pet-friendly / convenient first-floor rooms
Suite-style setup appreciated
Cons:
Leaking toilet and maintenance issues
Had to repeatedly request housekeeping/room service
No free breakfast
Some on-site prices considered too high
Stove/appliance not working for one guest
$200 security deposit/hold inconvenient
Plumbing closure forced relocation and billing/discount hassle

Categories

Cleanliness
8.5
Rooms described as clean and comfortable in multiple reviews, though there were isolated housekeeping issues (guarantee to throw garbage away yourself).
Service
9.5
Staff repeatedly praised as friendly and professional and described as 'top notch'; however there were service lapses (had to repeatedly request room service/housekeeping and a billing/discount follow-up after a forced relocation).
Location
9.2
Multiple mentions of a great, safe location and convenient first-floor/pet-friendly placement; location sentiment is strongly positive.
Room Quality
6.5
Mixed — guests liked the in-room kitchen and refrigerator, but there were maintenance problems (constantly leaking toilet, non-working stove) and issues with garbage disposal that lowered room quality.
Amenities
9.6
Kitchen amenities (full-size refrigerator, microwave, sink, dishes), free laundry, and the suite setup were praised and considered a major positive, despite one report of the stove not working and no complimentary breakfast.
Value for Money
6
Perceived as weak: guests noted high on-site prices, inconvenience of a $200 security deposit/hold, and a billing/discount hassle after being relocated.
Food and Beverage
6.5
Limited F&B offerings noted — specifically the absence of free breakfast was called out; otherwise few F&B comments.
Overall Experience
9
Generally very positive stays with multiple repeat intent and praise for staff, location, and suite-style rooms; tempered by isolated but significant negative events (plumbing closure forcing relocation and billing hassle).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

All-Suite Accommodations with Full Kitchens
Experience the convenience of fully equipped suites at Candlewood Suites Elgin-Northwest Chicago. Prepare your favorite meals in the comfort of your room with full kitchens, microwaves, and refrigerators provided.

Amenities for Comfort and Productivity
Stay productive during your visit with spacious work desks and entertainment options like DVD players in every suite. Enjoy a home-away-from-home experience with our thoughtful amenities.

Convenient Location and Nearby Attractions
Located minutes away from Grand Victoria Casino and Spring Hill Mall, our hotel offers easy access to popular shopping and dining destinations. Explore the area and make the most of your stay with us.

Book now and elevate your Elgin experience at Candlewood Suites Elgin-Northwest Chicago.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.1
Based on 90 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.2
Room Quality: 6.5
Amenities: 9.6
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 9
F
Falash • extended_group • ng
7
Restful weekend
Pros:

N/A

Cons:

N/A

2026-10-09 • via Nuitee
M
MINERVA • couple • us
10
Candlewood was comfortable stay
Pros:

The amenities free laundry. The refrigerator and microwave was a big help in size. A sink to wash dishes with some dishes and utensils available. The set up was great. Never had a hotel stay like this one plus we were on 1st floor convenient with pets . I will be coming back next year. I want to know if there’s discounts program for future stays also was our 40th wedding anniversary and birthday we celebrated.

Cons:

I had to constantly ask to do room service. The bathroom toilet was constantly leaking water. I had to constantly throw my garbage away. There’s no free breakfast. Prices for some stuff was way to high. Why ?? Also the stove didn’t work at all

2026-08-21 • via Nuitee
T
Tina • solo_traveller • us
10
Dad's birthday party
Pros:

The staff was very professional.

Cons:

Nothing. Everything was very nice.

2026-08-06 • via Nuitee
A
Ada • solo_traveller • us
10
Pros:

Staff was friendly and the room was clean and comfortable.

Cons:

The $200. security deposit/hold was very inconvenient.

2026-08-05 • via Nuitee
J
Jennifer • couple • us
9
2026-07-20 • via Nuitee
S
scott • couple • us
10
Enjoyed my stay at Candlewood suites. Will absolutely stay again!
Pros:

Great location, felt very safe there. Can't say enough good things about the staff, they were top notch. Loved the little Kitchen and the full sized refrigerator.

Cons:

There really isn't anything negative that comes to mind.

2026-07-02 • via Nuitee
L
Linda • solo_traveller • us
1
Didn’t happen!!
Pros:

When I arrived I was informed that the Hotel was having plumbing issues and I would not be able to stay there. They told us we’d have to stay at the Holiday Inn down the road. For the inconvenience they were going to issue me a discount on my stay. The original charge was $180.69 and the Holiday Inn charged me $200. What a slap in the face!! So now I have to call the hotel tomorrow to get this adjusted! Nothing but a hassle

Cons:

Wouldn’t know! Didn’t stay there!

2026-06-10 • via Nuitee
J
jacqueline • family_with_children • us
7
Pros:

The loation was great for my purposes. There was no breakfast

Cons:

A tub/shower with no grab bars. No suitcase stands.

2026-04-11 • via Nuitee
K
Kris • couple • us
10
Pros:

Wonderful experience for a one-night stay. Clean, quiet, secluded and within minutes of everything we came to the area for. We will certainly be back.

2026-03-24 • via Nuitee
L
Leslie • solo_traveller • us
8
2026-01-19 • via Nuitee
B
Brian • solo_traveller • us
10
2026-01-19 • via Nuitee
L
Lovetta • extended_group • us
10
2026-01-19 • via Nuitee
G
Gary • couple • us
9
Cons:

Problem with the toilet.

2026-01-19 • via Nuitee
D
Danilo • family_with_children • me
9
2025-12-23 • via Nuitee
T
Tanya • extended_group • us
8
Pros:

Comfortable rooms, very quiet, wonderful staff

2025-11-12 • via Nuitee
J
jacqueline • family_with_children • us
8
Had a nice stay for the second time. Would stay here again
Pros:

The location was perfect for my needs.

2025-11-12 • via Nuitee
P
Paula • family_with_children • us
9
Pros:

Clean place. Nice staff. No odd smells in room. Will stay again. Big bathroom.

Cons:

Needs a long door mirror.
Walking through the side doors to go outside was like walking through an ash tray. Butts covering the ground and the smell was bad. They butt stuck to the bottom of my shoes and was tracked inside. Along with beer bottles in the bushes. Other then that it was a pleasant stay.
But out a trash can and cigarettes tube. Please.

2025-11-08 • via Nuitee
N
Nelson Delgado • family_with_children • us
10
2025-10-13 • via Nuitee
C
Colette • family
8
Pros:

We used the kitchen area a lot, to save on eating out all week. I wish there was room for an actual table so 2 people could eat together. I ate all week at a desk. Its a small thing, but i really missed having one. Otherwise the bed was good, and shower was fine.

2025-08-14 • via Nuitee
F
Flor • family_with_children • us
9
Gracias recomendado 100%
Pros:

Habitaciones amplias limpias y familiares

Cons:

Todo estuvo excelente

2025-08-05 • via Nuitee