Candlewood Suites Jacksonville East Merril Road by IHG

Hotels
•
Candlewood Suites
7.8 (151 reviews)
2700 Jane Street , Jacksonville , US
+1 904-744-1244

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location - near shops and close to cruise ports
Clean rooms reported by multiple guests
Pet-friendly with grassy area
Reasonable rates / good value
Kitchenette in some rooms
Quiet property / comfortable suites
Cons:
No breakfast offered (multiple mentions)
Pool closed
Bathrooms with mildew / cleanliness issues in some rooms
Check-in/operational problems (construction, no manager, internet issues)
TV remote and older TV system problems
Dark/unwelcoming interior halls

Categories

Cleanliness
6.5
Mixed reports: several guests noted very clean rooms and organized property, but others reported unclean bathrooms with mildew stains around the tub — overall slightly below average.
Service
9.3
Generally praised staff: multiple comments call staff helpful, kind and the best experienced; front desk was friendly. A few operational failures (no manager on duty, check-in confusion, internet issues) lowered but did not outweigh strong positive service impressions.
Location
9.6
Consistently praised: walking distance to stores and fast food, close to cruise ports and described as 'almost perfect' by guests.
Room Quality
7.6
Mostly adequate: several guests reported clean, comfortable suites and kitchenettes; negatives include older bathrooms that could be updated and finicky TV remotes.
Amenities
6.2
Limited amenities: kitchenette and pet-friendly grassy area are positives, but lack of breakfast and a closed pool were repeatedly noted as drawbacks.
Value for Money
9.6
Guests repeatedly called rates reasonable and found good value (kitchenette, pet policy), contributing to a very positive value perception.
Food and Beverage
5.7
Weak: multiple reviews explicitly state 'no breakfast' or only a bag breakfast; food/beverage offering is a clear negative.
Overall Experience
7.9
Mixed overall: several very positive stays (would book again, pleasant/quiet stays) but some guests had underwhelming experiences due to construction, check-in and amenity issues; overall sentiment is slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Outdoor Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor pool or break a sweat in the fitness centre at Candlewood Suites Jacksonville East Merril Road. Stay active and rejuvenated during your stay.

Convenience Store and Free Guest Laundry
Forget something? Need a quick snack? Visit the on-site convenience store for your essentials. Keep your clothes fresh with the free guest laundry facilities available for your convenience.

Close Proximity to Key Locations
Located near Jacksonville Port Authority, Jacksonville Zoo, Jacksonville University, Mayport Naval Station, and Jacksonville Beach, our hotel offers easy access to popular destinations. Explore the city with ease during your stay at Candlewood Suites Jacksonville East Merril Road.

Book your stay now at Candlewood Suites Jacksonville East Merril Road for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.8
Based on 151 reviews
Cleanliness: 6.5
Service: 9.3
Location: 9.6
Room Quality: 7.6
Amenities: 6.2
Value for Money: 9.6
Food and Beverage: 5.7
Overall Experience: 7.9
I
Isaiah • couple • us
7
Necessary to survey area for a future visit
Pros:

Breakfast not what I expected; location almost perfect.

Cons:

Breakfast other than bag breakfast would have been preferable

2026-10-25 • via Nuitee
L
Lisa • family_with_children • us
3
Underwhelming. Reviews were high. Experience VERY LOW
Pros:

The front desk staff were friendly, and the room size was adequate. The front lobby was clean and organized and had a tv which was nice since we spent the first hour trying to figure out why we had confirmation of stay but the hotel did not.

Cons:

Didn't realize the hotel was under construction. The staff didn't realize they had no internet and required us to contact Booking.com to call them. No manager was on duty and they could not get in touch with one so we hung out in the lobby for almost an hour at 9:00 at night trying to get our room. The room was warm and wouldn't allow us to turn the air down below 72. The water in the shower was luke warm and the one thing we asked for was a connector room which could not be accomodated either but was approved during the reservation.

2026-10-08 • via Nuitee
S
Stephanie • couple • us
8
2026-09-18 • via Nuitee
N
Nicole • extended_group • us
5
Pros:

The rates were reasonable and it had a kitchenette in the room.

Cons:

It was no breakfast, The pool was closed, the bathrooms wasn't clean and had alot of mildew stains around the tub!! The rates was reasonable, but I wasn't happy about my overall stay, but I made the best of it.

2026-09-07 • via Nuitee
D
Debbie • couple • us
5
Pros:

Staff was nice.

Cons:

Halls were dark. Inside not welcoming

2026-09-05 • via Nuitee
E
Earnest • extended_group • us
10
Pros:

Great property very clean and organized

2026-09-05 • via Nuitee
M
Michael • couple • us
10
2026-08-31 • via Nuitee
C
CHARLES • extended_group • us
8
I’d book it again
Pros:

Nice suite. Clean and comfortable. Quiet.

Cons:

TV remote is horrible.

2026-08-24 • via Nuitee
K
Karen • couple • us
7
It was a pleasure to stay here.
Pros:

The room was very clean and the hotel was very quiet. Publix, Burger King, Golden Carrol, and Dunking were in walking distance. I like that they allowed pets. This was the main reason we stayed here. There is a grassy area in the front on the motel to walk your dog. You just have be careful of the ants and sand fleas.

Cons:

The motel is a little older. The bathrooms could be updated. The tv remote was hard to work. To get to the channel guide you had to turn the tv off and then on again. I am still waiting for my receipt for my stay. I was told it would be emailed. Nothing yet.

2026-08-24 • via Nuitee
G
Gaspar • couple • us
8
2026-08-18 • via Nuitee
D
Daniel • couple • us
8
2026-08-02 • via Nuitee
E
Erikk • couple • us
1
2026-07-24 • via Nuitee
E
Ermithe • solo_traveller • us
10
Pros:

Last minute book, still got a nice room.

Cons:

Nothing

2026-07-21 • via Nuitee
J
Jen • solo_traveller • us
9
Pros:

Comodidad

2026-07-15 • via Nuitee
L
lekesha • couple • us
8
2026-07-06 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Best hotel staff I have ever experienced in the hotel industry.
Helpful, kind but professional.
Very respectful and understanding if you're having an issue outside your stay at the hotel "as I was at that time".

Excellent choice!

Cons:

No breakfast, but that's nothing when you're staying HERE.

2026-07-06 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Atmosphere, and good staff.

Cons:

No breakfast offered.

2026-06-14 • via Nuitee
S
Sheila • couple • us
10
Close to cruise ports
Pros:

Location

Cons:

Nothing

2026-06-14 • via Nuitee
T
Tanya • couple • us
8
2026-06-09 • via Nuitee
J
Jae S • couple • us
8
2026-05-14 • via Nuitee