Candlewood Suites Jacksonville East Merril Road by IHG

Hotels
•
Candlewood Suites
8 (256 reviews)
2700 Jane Street , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Dirty carpets
No breakfast offered
Musty rooms

Categories

Cleanliness
6.83
The carpets throughout the hotel were beyond dirty, and other reviews cited musty and damp room conditions.
Service
9.3
Staff is friendly and helpful, with a notable mention of accommodating service despite issues.
Location
8.84
Close to the port and area of interest, albeit some reviews mentioned it being off a main road.
Room Quality
8.29
Some guests found their rooms comfortable but noted issues like awful smells and dampness.
Amenities
7.32
Lack of breakfast and issues with laundry facilities were pointed out by reviewers.
Value for Money
8.78
Generally seen as good value for emergencies and short stays.
Food and Beverage
5.83
No breakfast offered at the hotel.
Overall Experience
8.8
Overall stay was mostly positive despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Outdoor Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor pool or break a sweat in the fitness centre at Candlewood Suites Jacksonville East Merril Road. Stay active and rejuvenated during your stay.

Convenience Store and Free Guest Laundry
Forget something? Need a quick snack? Visit the on-site convenience store for your essentials. Keep your clothes fresh with the free guest laundry facilities available for your convenience.

Close Proximity to Key Locations
Located near Jacksonville Port Authority, Jacksonville Zoo, Jacksonville University, Mayport Naval Station, and Jacksonville Beach, our hotel offers easy access to popular destinations. Explore the city with ease during your stay at Candlewood Suites Jacksonville East Merril Road.

Book your stay now at Candlewood Suites Jacksonville East Merril Road for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 256 reviews
Cleanliness: 6.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 7.32
Value for Money: 8.78
Food and Beverage: 5.83
Overall Experience: 8.8
E
Erikk • couple • us
1
2026-07-24 • via Nuitee
E
Ermithe • solo_traveller • us
10
Pros:

Last minute book, still got a nice room.

Cons:

Nothing

2026-07-21 • via Nuitee
J
Jen • solo_traveller • us
9
Pros:

Comodidad

2026-07-15 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Best hotel staff I have ever experienced in the hotel industry.
Helpful, kind but professional.
Very respectful and understanding if you're having an issue outside your stay at the hotel "as I was at that time".

Excellent choice!

Cons:

No breakfast, but that's nothing when you're staying HERE.

2026-07-06 • via Nuitee
L
lekesha • couple • us
8
2026-07-06 • via Nuitee
S
Sheila • couple • us
10
Close to cruise ports
Pros:

Location

Cons:

Nothing

2026-06-14 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

Atmosphere, and good staff.

Cons:

No breakfast offered.

2026-06-14 • via Nuitee
T
Tanya • couple • us
8
2026-06-09 • via Nuitee
J
Jae S • couple • us
8
2026-05-14 • via Nuitee
R
Robert • couple • us
10
Great stay and price.
Pros:

Location and price

Cons:

Nothing

2026-05-02 • via Nuitee
M
MarQuis • solo_traveller • us
10
2026-04-25 • via Nuitee
A
Annie • solo_traveller • us
7
Great Customer Service
Pros:

Nice location and friendly staff

Cons:

No bar

2026-03-30 • via Nuitee
A
Asia • family_with_children • us
6
2026-03-23 • via Nuitee
N
N8913NAdrews • Family
4
Dirty room. Good customer service.
Pros:

Okay stay. Bed bugs in bed. Dirty sock in closet. They don’t clean very well here and the rooms are too expensive for the quality imo.

2026-03-20 • via Tripadvisor
V
Vazquez • family_with_children • us
10
2026-03-19 • via Nuitee
C
Charles • extended_group • us
8
2026-03-16 • via Nuitee
L
Laurie • family_with_children • us
4
Pros:

Accessibility to highway. Cleanliness and amenities were great.

Cons:

Biggest complaint is there is a huge disconnect with clean service and front desk mostly due to language barrier. Later check out time wasn't communicated and worse scenario is given a room key to an occupied room. Front desk was barely apologetic stating it happens often due to lengthier stays.. Clean service is loud so don't stay here if counting on sleeping late.

2026-02-22 • via Nuitee
M
Michael • couple • us
8
2026-01-28 • via Nuitee
C
CINDY • couple • us
8
2026-01-19 • via Nuitee
G
Glenn • solo_traveller • us
9
Great
Pros:

The lady at the front desk was very nice and the room had a great layout. Clean and comfortable

Cons:

Not much u didn’t like to be honest. If I had to be pick y it’s not an ideal location.

2026-01-19 • via Nuitee