Candlewood Suites Victoria by IHG

Hotels
•
Candlewood Suites
8.4 (166 reviews)
7103 North Navarro Street , Victoria , US
+1 361-578-0236

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly, helpful front-desk staff
Convenient, safe location close to dining
Clean rooms and comfortable beds (for most guests)
Good amenities: pool, grilling area, kitchenette, free laundry
Cons:
Reports of roaches, stains and moldy smells in some rooms
No complimentary breakfast / limited food options
Occasional operational issues: elevator out of service, TV remote problems
Booking/third-party double-charge incident and towel/cleaning service delays

Categories

Cleanliness
7.2
Mostly reported as clean in many reviews, but several guests noted issues (stains on carpet, moldy smell, sightings of small roaches and difficulty obtaining fresh towels), producing a below-average cleanliness score.
Service
10
Consistently praised front-desk staff as friendly, helpful and attentive (late-night assistance highlighted); staff responsiveness offsets some operational issues mentioned by guests.
Location
10
Multiple reviewers described the location as convenient, in a good/safe neighborhood and close to dining and attractions, making location a strong positive.
Room Quality
7.8
Rooms were generally comfortable with good beds and kitchenettes, but some reports of carpet stains, moldy smells and occasional pest sightings reduce the room-quality score.
Amenities
8.6
Guests appreciated amenities (pool, grilling area, direct-propane grill, kitchenette supplies, free laundry), though lack of complimentary breakfast and an inoperative elevator were noted.
Value for Money
7.6
Mixed signals: many guests felt the stay was worthwhile (comfortable rooms, amenities), but issues like double-charging via a third-party booking and absence of included breakfast lowered perceived value.
Food and Beverage
6
Multiple reviewers explicitly noted there is no breakfast included (or no breakfast at the property), leading to a clearly negative food-and-beverage impression.
Overall Experience
10
Despite some cleanliness and operational complaints, the overall tone is positive with many guests reporting comfortable stays, warm service and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Amenities

Candlewood Victoria offers an outdoor pool, fitness centre, and free WiFi for a comfortable stay. Each room is equipped with a TV, air conditioning, and kitchenette for your convenience.

Convenient Facilities

Enjoy 24-hour front desk service, barbecue facilities, and complimentary parking during your stay. Laundry facilities are also available for your convenience.

Prime Location

Situated near Victoria College, Riverside Park, and Victoria Mall, Candlewood Victoria provides easy access to key attractions in the area.

Book your stay at Candlewood Victoria now for a relaxing and convenient experience.

Important information:

must be 21 or older to check inGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 166 reviews
Cleanliness: 7.2
Service: 10
Location: 10
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 6
Overall Experience: 10
D
Dawn • couple • us
9
Will stay again
Pros:

Convenient to everything. The ladies at front desk extremely nice and helpful

2026-10-18 • via Nuitee
J
Jonathan • couple • us
8
2026-10-17 • via Nuitee
D
Douglas • couple • us
8
Pros:

Clean

Cons:

No breakfast included. Had difficulty getting clean bath towels

2026-10-15 • via Nuitee
S
Shelley • couple • us
10
Was a great time good experience
Pros:

There is no breakfast

Cons:

Have a breakfast

2026-10-13 • via Nuitee
E
Elizabeth • couple • us
2
Roaches, but nice staff!
Pros:

Location good staff friendly

Cons:

Weird moldy smell in room, one room had several stains on carpet the other we saw 5 small roaches to include on the linens!

2026-10-09 • via Nuitee
C
Cory • family_with_children • us
10
Wonderful
Pros:

It was very nice and close to places to eat

Cons:

No dislikes

2026-09-14 • via Nuitee
M
Murillo • family_with_children • us
10
Great experience
Pros:

Clean and neat

2026-09-08 • via Nuitee
M
Murillo • family_with_children • us
10
2026-09-04 • via Nuitee
C
Cindy • couple • us
10
2026-08-31 • via Nuitee
P
Pena • extended_group • us
10
2026-08-23 • via Nuitee
R
Rudy • couple • us
9
Overall it was very good
Pros:

The staff were all friendly and hrlpful

Cons:

The tv remote is very difficult to navigate, had to do with the remote, not pleasant

2026-08-19 • via Nuitee
G
Gilbert • solo_traveller • us
10
Pros:

Everything

Cons:

Room clean up every other day

2026-08-17 • via Nuitee
E
Enrique • couple • us
10
Hotel is great. Booking third party service terrible
Pros:

I was charged by booking and when I arrived to my reservation I had to pay in full at the hotel. I have been trying to get in contact with booking for over 3 hours and so has the hotel staff. I was double charged and booking has not helped me sort this situation. Please call me back at 9563915145

Cons:

That booking pay the hotel what I paid them. The hotel never got paid and I was charged in full on site. This is not right! Calling customer service does nothing. They say they will call back and have not with multiple attempts.

2026-08-17 • via Nuitee
J
Jocelyn • couple • us
10
2026-08-13 • via Nuitee
M
Michael • solo_traveller • us
8
2026-08-03 • via Nuitee
N
Natalie • family_with_children • us
10
2026-07-21 • via Nuitee
D
Domingo • family_with_children • us
10
2026-07-12 • via Nuitee
G
George • couple • us
10
2026-07-09 • via Nuitee
A
Ashley • family_with_children • us
10
Very friendly, clean and comfortable stay
Pros:

After a 24 hour straight drive it was nice to be greeted with a helpful staff member. We got in at 1 am on June 28th (booked for the 27th-28th) and the young man with glasses at the counter had EXCELLENT customer service skills. He was patient, friendly and you can tell he genuinely cared to be of help. Clean room, warm shower and a comfortable bed. The girls at the counter that morning were also very kind. Would stay again.

2026-06-29 • via Nuitee
P
Phillips • family_with_children • us
10
Pros:

Location was in a good neighborhood, we felt safe. Swimming pool area was very nice. There's a grilling area with tables that we utilized. The propane was hooked up to a direct line so no need to have a tank. They have a laundry room with washer/dryers free to use for guest. We enjoyed the use of the kitchenette in our room, plenty of supplies to use. Our room was very clean and beds were comfortable. We stayed for 5 nights and we just had to call the front desk any mornings we wanted cleaning services. The front desk employee's were friendly and helpful. We have family in the area and come occasionally and this hotel will definitely be our go to place from here on.

Cons:

We were asleep at 1am and the front desk called our room with a noise complaint from the room below us.

2026-06-21 • via Nuitee