JW Marriott Hotel Shenzhen

Hotels
•
JW Marriott Hotels & Resorts
9.6 (325 reviews)
No.6005 Shennan Boulevard , Shenzhen , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Modern and clean property
Cons:
Noise from construction
Issues with air conditioning
Poor water containment in showers
Smoking smell in non-smoking rooms

Categories

Cleanliness
8.9
Some reviews mention issues with room smell and cleanliness.
Service
10
Many reviews praised staff for friendly and efficient service.
Location
8.87
Noted as being distant from the subway station, which may be inconvenient.
Room Quality
9.91
Guests appreciated spacious and well-maintained rooms.
Amenities
9.86
Executive lounge, spacious rooms, and a good variety of breakfast options.
Value for Money
9.89
General sentiment leans towards good value considering the amenities.
Food and Beverage
9.35
Mixed comments on food quality, particularly in the lounge.
Overall Experience
10
Overall positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:40

Property Description

Luxurious Accommodations and Advanced Facilities

JW Marriott Hotel Shenzhen offers immaculate accommodations blending traditional elements with modern comforts. The rooms are equipped with top-notch amenities including a personal safe, LCD TVs, and branded toiletries. Suites feature a branded stereo system and capsule coffee machine, while bathrooms boast luxury touches like bathtubs with 19-inch LCD TVs.

Relaxation and Wellness Amenities

Guests can unwind at the 24-hour fitness center, outdoor pool, sauna, and spa offering rejuvenating Vicky baths. Massage services are also available for ultimate relaxation. Whether you're looking to stay active or simply pamper yourself, this hotel has everything you need to feel refreshed and revitalized.

Diverse Dining Options and Executive Lounge Access

Indulge in a variety of culinary delights at the hotel's dining outlets, serving Chinese cuisine, Cantonese Dim Sum, seafood, and international dishes. Guests with executive lounge access can enjoy light bites and a glass of wine at the exclusive lounge. For more dining choices, a range of restaurants are just a stone's throw away.

Book your stay at JW Marriott Hotel Shenzhen for a luxurious and rejuvenating experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

In accordance with the regulations on Shenzhen waste management, disposable amenities Tooth Brush, Comb, Loofah, Shaving Kit, Nail File, Shoe Mitt in guestrooms will no longer proactively be offered. Please contact hotel for further information.

Guests under the age of 18 can only check in with a parent or official guardian.

Outdoor swimming pool: Closed from Sun, Dec 1, 2024 until Mon, Mar 31, 2025

Room type may vary slightly depending on the location. The pictures are for reference only, subject to the actual arrangement.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 325 reviews
Cleanliness: 8.9
Service: 10
Location: 8.87
Room Quality: 9.91
Amenities: 9.86
Value for Money: 9.89
Food and Beverage: 9.35
Overall Experience: 10
A
Alexandra • couple • ru
8
Отличная локация
Pros:

Лучшее в этом отеле - его расположение. Завтрак был вкусным, разнообразным. Номера чистые. 3 минуты до метро CheGongMiao.

Cons:

Отель немного уставший, не новый. Дороговат, соотношение цена/качество.

2026-05-07 • via Nuitee
V
Viktoriia • couple • ru
10
Отличный отель
Pros:

Отличный реконструированный отель. Красиво выглядит. Номера уютные, свежие, широкие, с удобной кроватью и удобными подушками, с полным набором ванных принадлежностей (зубная щетка, паста, ватные диски и т.д). В отеле прекрасные завтраки, кухня как азиатская, так и европейская. Отель в 150 м от метро, очень удобно.

Cons:

Всё понравилось, только не хватает гигиенического душа в туалете.

2026-05-03 • via Nuitee
J
Jacob Yau • family_with_children • au
8
2026-04-27 • via Nuitee
B
BENJAMIN • extended_group • sg
4
2026-04-27 • via Nuitee
A
Andrew • couple • hk
8
2026-04-26 • via Nuitee
K
Kaiser • solo_traveller • us
10
I will be coming back to this hotel in the near future!
Pros:

The people working at this hotel were awesome particularly the manager who helped me fix one of the problem created by me! The shower, the bed and the amenities offered were up-to par!

Cons:

The breakfast needs to be looked at a bit…

2026-04-16 • via Nuitee
L
Leon • couple • us
8
2026-04-11 • via Nuitee
U
Urbantraveler • Family • Hong Kong
10
Five star international hospitality
Pros:

We stayed for four nights and enjoyed it very much. The JW Marriott Shenzhen has all the modern conveniences of a five-star international brand. The rooms were contemporary and well kept, and the staff were friendly and very hospitable. Despite not all staff being fluent in English and our lack of Chinese, everything flowed very well. If you enjoy big breakfasts, the buffet breakfast option is exceptional value for money. The gym was also very well equipped and maintained.

The only two downsides: the check-in experience was somewhat slow and confusing (this was just our personal observation). Also the property is not really walking distance to any of the major attractions or shopping areas. However, the subway station is less than a five minute walk away, and ordering a car service via the Didi app is very fast, convenient and reasonably priced. These are not dealbreakers, and we would definitely recommend this hotel.

2026-04-07 • via Tripadvisor
C
CYRIELLE • family_with_children • re
9
Bon séjour !
Pros:

Le confort du lit, la grandeur de la chambre, le personnel aimable, les kits/accessoires dans la salle de bains.

Cons:

La piscine n'était pas chauffée. La chasse d'eau ne se remplissait pas bien, le carrelage dans les toilettes était un peu abîmé (des morceaux se détachaient) et les joints dans la douche étaient un peu grossiés pour un établissement de ce standing.

2026-04-07 • via Nuitee
C
CHUNG CHUEN • couple • hk
9
預算不太高而又想試國際五星品牌之選
Pros:

房間寬敞舒適，有大浴缸，行政酒廊下午茶可以當晚餐輕食。
早餐非常豐富，款式多，味道亦好

Cons:

位置稍為偏遠，從地鐵站步行到酒店要10-15分鐘，出口近，但由月台至出口是非常遠的，附近亦沒什麼可逛，但考慮到價格，也算合理。
浴缸太跣，直接躺下會有危險，應該要加防滑墊。

2026-04-07 • via Nuitee
C
CHENGWEI • solo_traveller • tw
8
Pros:

沒有噪音的話整體來說CP值很好

Cons:

對面的工地在施工很吵，晚上也會有噪音

2026-04-06 • via Nuitee
Y
Yu Ting • solo_traveller • tw
7
2026-04-05 • via Nuitee
Y
Yuyi • couple • us
10
2026-04-04 • via Nuitee
J
Jared • couple • nz
9
2026-03-17 • via Nuitee
L
LIN • couple • hk
4
Cons:

Stay Experience – Very Disappointing
Hardware / Room Facilities:
The air conditioning was practically ineffective. The room remained uncomfortably warm throughout the entire night even after I turned the AC to the lowest temperature. An engineering staff member came to check, gave it a very quick look, declared “no problem” and left within 2 minutes. Nothing was actually fixed, and the cooling performance stayed poor the whole time.
Service / Front Desk:
The front desk service was extremely disappointing, particularly from the staff member named Eden. I arrived very late (early morning hours) and was hoping for at least basic courtesy. Unfortunately, Eden displayed an arrogant and impatient attitude from the beginning. She was unwilling to listen to or patiently explain check-in requirements, spoke in a raised and aggressive tone, and seemed intentionally trying to embarrass or intimidate me during the process. This was by far one of the worst front desk experiences I’ve ever had at any hotel.
Overall, both the hardware (ineffective AC) and the software (terrible attitude from front desk) made this stay very uncomfortable and frustrating. I would not recommend this property based on this experience.

2026-03-16 • via Nuitee
K
Kin Keung • couple • hk
9
2026-03-11 • via Nuitee
T
Talavou • family_with_children • au
10
Pros:

Kids play room that didn’t need money to play arcade. The buffet options both breakfast and dinner. Location was great

Cons:

Nothing

2026-03-09 • via Nuitee
H
hadida • family_with_children • fr
10
Pros:

Très bon service ,Parfait petit déjeuner

2026-02-22 • via Nuitee
M
Mun San • couple • my
9
Nice comfortable hotel, they provided us with more water bottle on request
Pros:

Friendly staff, clean

2026-01-31 • via Nuitee
J
Jing-Iu • solo_traveller • tw
9
2026-01-30 • via Nuitee