JW Marriott Hotel Shenzhen

Hotels
•
JW Marriott Hotels & Resorts
9.6 (309 reviews)
No.6005 Shennan Boulevard , Shenzhen , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Modern and clean property
Cons:
Noise from construction
Issues with air conditioning
Poor water containment in showers
Smoking smell in non-smoking rooms

Categories

Cleanliness
8.9
Some reviews mention issues with room smell and cleanliness.
Service
10
Many reviews praised staff for friendly and efficient service.
Location
8.87
Noted as being distant from the subway station, which may be inconvenient.
Room Quality
9.91
Guests appreciated spacious and well-maintained rooms.
Amenities
9.86
Executive lounge, spacious rooms, and a good variety of breakfast options.
Value for Money
9.89
General sentiment leans towards good value considering the amenities.
Food and Beverage
9.35
Mixed comments on food quality, particularly in the lounge.
Overall Experience
10
Overall positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:40

Property Description

Luxurious Accommodations and Advanced Facilities

JW Marriott Hotel Shenzhen offers immaculate accommodations blending traditional elements with modern comforts. The rooms are equipped with top-notch amenities including a personal safe, LCD TVs, and branded toiletries. Suites feature a branded stereo system and capsule coffee machine, while bathrooms boast luxury touches like bathtubs with 19-inch LCD TVs.

Relaxation and Wellness Amenities

Guests can unwind at the 24-hour fitness center, outdoor pool, sauna, and spa offering rejuvenating Vicky baths. Massage services are also available for ultimate relaxation. Whether you're looking to stay active or simply pamper yourself, this hotel has everything you need to feel refreshed and revitalized.

Diverse Dining Options and Executive Lounge Access

Indulge in a variety of culinary delights at the hotel's dining outlets, serving Chinese cuisine, Cantonese Dim Sum, seafood, and international dishes. Guests with executive lounge access can enjoy light bites and a glass of wine at the exclusive lounge. For more dining choices, a range of restaurants are just a stone's throw away.

Book your stay at JW Marriott Hotel Shenzhen for a luxurious and rejuvenating experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

In accordance with the regulations on Shenzhen waste management, disposable amenities Tooth Brush, Comb, Loofah, Shaving Kit, Nail File, Shoe Mitt in guestrooms will no longer proactively be offered. Please contact hotel for further information.

Guests under the age of 18 can only check in with a parent or official guardian.

Outdoor swimming pool: Closed from Sun, Dec 1, 2024 until Mon, Mar 31, 2025

Room type may vary slightly depending on the location. The pictures are for reference only, subject to the actual arrangement.Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Dec 1, 2025 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 350 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 309 reviews
Cleanliness: 8.9
Service: 10
Location: 8.87
Room Quality: 9.91
Amenities: 9.86
Value for Money: 9.89
Food and Beverage: 9.35
Overall Experience: 10
M
Mun San • couple • my
9
Nice comfortable hotel, they provided us with more water bottle on request
Pros:

Friendly staff, clean

2026-01-31 • via Nuitee
J
Jing-Iu • solo_traveller • tw
9
2026-01-30 • via Nuitee
R
Rahim • solo_traveller • es
7
Pros:

Good.

2026-01-29 • via Nuitee
T
TSAI HSUAN • couple • tw
10
Pros:

這次幸運check in 時遇到Ashley，對客人非常用心，這應該會是我這輩子最難忘的住宿體驗！謝謝Ashley

2026-01-26 • via Nuitee
M
Miller • couple • ar
10
Excelente
Pros:

Lad instalaciones y lq amabilidad del personal

2026-01-24 • via Nuitee
E
ELIZABETH P H • couple • hk
6
JW Marriott needs a BIG RENOVATION to overhaul this property urgently.
Pros:

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us.
Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ).
The View is good on the Higher floor. We get to view the sky despite the weather.
One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Cons:

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it.
Outer rim of the Bathtub has a big gap to the top ( facing the shower )
Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints.
This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years.
Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago.
Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ).
Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect.
Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge.
Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them.

2026-01-21 • via Nuitee
E
ELIZABETH P H • couple • hk
6
Owner need to conduct a full renovation to this property without delay.
Pros:

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us.
Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ).
The View is good on the Higher floor. We get to view the sky despite the weather.
One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Cons:

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it.
Outer rim of the Bathtub has a big gap to the top ( facing the shower )
Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints.
This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years.

Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago.

Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ).
Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect.
Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge.

Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them.

Lobby Lounge - DEPRESSING and AGED.

2026-01-21 • via Nuitee
J
JING-IU • couple • tw
9
2026-01-19 • via Nuitee
C
Cheuk Lam Charles • couple • hk
10
Pros:

Roman at reception is very nice

2026-01-19 • via Nuitee
P
Poh Chong Danny • family_with_children • hk
9
2026-01-19 • via Nuitee
M
Mohammed • solo_traveller • ae
10
2026-01-18 • via Nuitee
K
Khalid • solo_traveller • sa
9
A very good recommendation for business.
Pros:

The hotel experience exceeded my expectations due to the design finesse and attention to detail. All expected amenities were available. Breakfast buffet had a wide variety of international cuisine aside the Chinese. I liked the modern atmosphere and presented technology. The central location in Futian offered me an optimum location to the business and some museums. The cost is reasonable.

Cons:

I wish the tv program would have had more international and English language channels

2026-01-18 • via Nuitee
A
Athanasios • couple • nl
10
2026-01-10 • via Nuitee
B
bachelor8 • Solo travel
10
Excellent stay
Pros:

This hotel was next to golf club so recommend a room with golf view and CBD skyline view. Club lounge provided a not bad happy hour buffet and breakfast. Marriott elite members also can choose breakfast buffet in the restaurant which was much better than breakfast in the club lounge. Notice the outdoor pool was in seasonal close from Dec to March.

2026-01-06 • via Tripadvisor
M
Meng Kee • couple • my
10
2026-01-05 • via Nuitee
S
sabrina • extended_group • it
10
Bellissimo
Pros:

Molto bella ed elegante

Cons:

Scarso cibo alla Lounge

2026-01-03 • via Nuitee
D
David • couple • au
7
Cons:

The aircon is too warm cannot adjust

2026-01-01 • via Nuitee
K
Ka Yee • couple • hk
6
由地鐵站出閘後行到酒店需要10分鐘，位置比較遠
Pros:

房間空間觀塘

Cons:

房間冷氣不能調校到我心目中的溫度

2025-12-29 • via Nuitee
J
Jakhongir • couple • uz
10
2025-12-27 • via Nuitee
V
VIJAY WILSON • couple • ae
10
It’s an amazing property and had a great stay at the Executive Room with amazing breakfast and lounge facility with a fr
Pros:

Ambience, friendly staff, varied breakfast options, spacious rooms, easy access via DIDI to all the locations. Their executive lounge was outstanding.

Cons:

Nothing

2025-12-22 • via Nuitee