Hilton Garden Inn Tyler

Hotels
•
Hilton Garden Inn
7.9 (122 reviews)
220 East Grande , Tyler , US
+1 903-509-1166

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff / excellent counter service
Good location / easy access
Quiet and felt safe
Pool and hot tub
Comfortable room A/C
Good breakfast
Cons:
Uncomfortable / very hard beds for some guests
Insufficient compensation for poor sleep (only $20 discount noted)
Common-area floors had little A/C
Some guests expected complimentary breakfast
Unexpected room/bed-type changes for one guest

Categories

Cleanliness
9
Multiple reviews explicitly praise cleanliness — 'How clean it was', 'Very clean' and 'Clean' cited across stays; housekeeping appears consistently strong.
Service
8.8
Staff described as friendly and 'excellent staff at the counter and breakfast'; service is a clear positive in several reviews.
Location
8.6
Location called out positively ('Nice location in south Tyler', 'Good access'); guests found it convenient and suitably placed.
Room Quality
6
Mixed to negative comments about beds: one guest reports 'the most uncomfortable and hard beds I have ever tried to sleep in' while others mention comfortable beds — room furnishings (beds) are an issue for at least some guests.
Amenities
7.4
Amenities include pool and hot tub (positive), and room A/C was described as comfortable; however common-floor lounge areas had little A/C, limiting usability.
Value for Money
6.2
Negative sentiment on value: a guest received only a $20 discount after very poor sleep and felt compensation was insufficient; overall some guests questioned the perceived value.
Food and Beverage
8
Breakfast is noted as 'good' by some, but one guest expected complimentary breakfast and did not eat; generally positive but with minor expectations mismatch for some.
Overall Experience
9.2
Overall reviews emphasize a quiet, safe and pleasant stay ('quiet and felt safe', 'Enjoys my time', 'Great stay') with strong cleanliness and service — despite isolated issues (beds, compensation), the general experience is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Modern Amenities and Convenient Location
Experience comfort and convenience at the Hilton Garden Inn Tyler. Unwind in guest rooms with flat-screen TVs and stay connected with complimentary Wi-Fi. Enjoy the indoor pool, fitness center, and proximity to the Rose Rudman trail.

Great American Grill and Room Features
Start your day with a delicious breakfast at the hotel's Great American Grill. Guest rooms come equipped with microwaves, mini-refrigerators, and coffee makers for your convenience.

Nearby Attractions and Business Services
Explore Tyler's attractions like the Caldwell Zoo and downtown area, just a short distance from the hotel. Business travelers will appreciate the proximity to East Texas Financial Services, Incorporated. Book your stay now for a memorable experience in Tyler.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

7.9
Based on 122 reviews
Cleanliness: 9
Service: 8.8
Location: 8.6
Room Quality: 6
Amenities: 7.4
Value for Money: 6.2
Food and Beverage: 8
Overall Experience: 9.2
J
Jack • family_with_children • us
5
Pros:

The motel was nice.

Cons:

Rented 2 rooms and the beds was the most uncomfortable and hard beds I have ever tried to sleep in and they discounted me $20 for 1 room not really impressive being as we got basically no sleep if they was to get new beds I might stay there again because the motel itself was nice. It would have been nice to have got a little more compensation for the uncomfortably.

2026-10-26 • via Nuitee
R
Roberson • solo_traveller • us
10
2026-10-26 • via Nuitee
I
Ibarra • couple • us
10
2026-10-15 • via Nuitee
S
Sammie • extended_group • us
9
Enjoys my time at this facility
Pros:

Clean, friendly staff, location, quiet and felt safe

2026-09-15 • via Nuitee
M
Morisse • couple • us
10
2026-09-13 • via Nuitee
T
Theodore • couple • us
8
Nice hotel with all needed areas. Good access. Very quiet.
Pros:

Comfortable beds. Quite and comfortable A/C. Very clean with excellent staff at the counter and breakfast

Cons:

Common areas of floors had little A/C, making common floor lounge areas unusable. Rooms were great.

2026-09-08 • via Nuitee
N
Natalie • solo_traveller • us
5
2026-08-24 • via Nuitee
N
Nicklas • couple • us
10
2026-08-16 • via Nuitee
S
Stacey • couple • us
10
2026-08-14 • via Nuitee
K
Kayonna • family_with_children • us
8
2026-06-12 • via Nuitee
J
Joel • couple • us
9
Great stay, prime location, clean rooms, good breakfast, noon checkout.
Pros:

Nice location in south Tyler

2026-06-08 • via Nuitee
M
Mark • solo_traveller • us
9
Pros:

How clean it was

Cons:

.

2026-06-06 • via Nuitee
R
Rodolfo • extended_group • mx
8
2026-06-05 • via Nuitee
T
Tammy • family_with_children • us
5
Not the best
Pros:

Did not eat at motel

Cons:

I think it would've been nice to have complimentary breakfast.Like most hotels do.

2026-05-28 • via Nuitee
J
Jamie • family_with_children • us
8
Pros:

I thr hot tub and pool

Cons:

had originally booked a room with 2 queen beds but the US ARmY came and they switched me to 2 rooms with 2 king beds . This was unexpected and not what I wanted but I understand it was the army and they needed a good place to stay

2026-05-21 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-05-17 • via Nuitee
E
Elise • solo_traveller • us
9
Pros:

The room and comfort of the beds.

Cons:

Overcharging on breakfast

2026-04-22 • via Nuitee
T
Toni • solo_traveller • us
8
Pros:

Small frig
Microwave
Room size

Cons:

Quantity of towels for two guests and 2 night stay
Shower was not thoroughly cleaned
Kids running in halls all night and morning

2026-04-21 • via Nuitee
H
Holton • family_with_children • us
5
Did not care for the room.
Pros:

The pool and hot tub

Cons:

The beds were old and uncomfortable, ac unit was noisy hard to sleep.

2026-04-20 • via Nuitee
B
Beverly • couple • us
9
We had a good time.
Pros:

I didn’t eat any of it, but I thought it was look good and a good prize

Cons:

I think what could’ve been better is better lighting in the rooms. For a woman that’s coming in and has put makeup on, etc.. You can’t even see anything in the bathroom is so dark also, better coffee and at least have pods of cream not not the powder everything else was wonderful.

2026-03-30 • via Nuitee