Hilton Garden Inn Tyler

Hotels
•
Hilton Garden Inn
8.2 (280 reviews)
220 East Grande , Tyler , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Inadequate breakfast options
Noise issues
Room not ready on time

Categories

Cleanliness
8.03
Generally clean but some mentioned issues with cleanliness and room readiness.
Service
9.21
Staff were noted as friendly and professional, although some negative experiences were reported.
Location
9.25
Positive sentiments about the location being convenient and great.
Room Quality
8.2
Rooms were described as clean and comfortable, though some complaints about noise and discomfort in beds.
Amenities
7.73
Mixed feelings about amenities; the pool was overcrowded and breakfast options were limited.
Value for Money
7.69
Some reviews described the experience as overpriced for certain amenities and services.
Food and Beverage
7.24
Complaints about breakfast not being sufficient and snack options were limited.
Overall Experience
8.21
Overall good experience but marred by specific issues, leading to mixed feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:30

Property Description

Modern Amenities and Convenient Location
Experience comfort and convenience at the Hilton Garden Inn Tyler. Unwind in guest rooms with flat-screen TVs and stay connected with complimentary Wi-Fi. Enjoy the indoor pool, fitness center, and proximity to the Rose Rudman trail.

Great American Grill and Room Features
Start your day with a delicious breakfast at the hotel's Great American Grill. Guest rooms come equipped with microwaves, mini-refrigerators, and coffee makers for your convenience.

Nearby Attractions and Business Services
Explore Tyler's attractions like the Caldwell Zoo and downtown area, just a short distance from the hotel. Business travelers will appreciate the proximity to East Texas Financial Services, Incorporated. Book your stay now for a memorable experience in Tyler.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 280 reviews
Cleanliness: 8.03
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.21
E
Elise • solo_traveller • us
9
Pros:

The room and comfort of the beds.

Cons:

Overcharging on breakfast

2026-04-22 • via Nuitee
T
Toni • solo_traveller • us
8
Pros:

Small frig
Microwave
Room size

Cons:

Quantity of towels for two guests and 2 night stay
Shower was not thoroughly cleaned
Kids running in halls all night and morning

2026-04-21 • via Nuitee
H
Holton • family_with_children • us
5
Did not care for the room.
Pros:

The pool and hot tub

Cons:

The beds were old and uncomfortable, ac unit was noisy hard to sleep.

2026-04-20 • via Nuitee
B
Beverly • couple • us
9
We had a good time.
Pros:

I didn’t eat any of it, but I thought it was look good and a good prize

Cons:

I think what could’ve been better is better lighting in the rooms. For a woman that’s coming in and has put makeup on, etc.. You can’t even see anything in the bathroom is so dark also, better coffee and at least have pods of cream not not the powder everything else was wonderful.

2026-03-30 • via Nuitee
A
Abear • family_with_children • us
7
Okay
Pros:

I liked the beds and the ac worked

Cons:

I did not like the light coming in through the hallway. I hated how I could hear cars and them accelerating nonstop during the night. The people above us were stomping around like elephants.

2026-03-22 • via Nuitee
R
Rose • couple • us
7
2026-02-13 • via Nuitee
C
Christopher • solo_traveller • us
9
2026-01-19 • via Nuitee
D
Danielle • family_with_children • us
1
2026-01-15 • via Nuitee
J
John Mark • solo_traveller • us
1
Never again. No communication
Pros:

Zero. No hot water and only found out at check in

Cons:

Zero

2026-01-14 • via Nuitee
B
Brian • extended_group • us
4
Pros:

The location and staff was great. Fairly clean.

Cons:

Snack and drink selection for late night was poor. Air conditioner didn’t work but was too late when we got in to get it fixed.

2025-12-15 • via Nuitee
R
Rod • solo_traveller • us
7
It was a good stay....
2025-12-08 • via Nuitee
D
Diego • couple • us
8
Cons:

Poco personal y los tiempos de atención muy lentos
El desayuno debería ser buffet

2025-11-28 • via Nuitee
K
Kyle • couple • us
10
Great stay
Pros:

Clean

Cons:

Only one elevator

2025-11-22 • via Nuitee
N
Nacomma • family_with_children • us
8
Great location…but overpriced
Pros:

The location, cleanliness

Cons:

The beds were uncomfortable, the pillows were thin and uncomfortable, breakfast was not included.

2025-11-17 • via Nuitee
M
Melanie • couple • us
7
2025-11-03 • via Nuitee
K
Kristi • couple • us
8
2025-10-16 • via Nuitee
L
latosha
6
Pros:

Clean rooms, bed uncomfortable. Pool area was flooded. Breakfast overpriced for what they have available. Automatically charged huge tip to breakfast bill but served ourself.

2025-10-12 • via Nuitee
S
Skye • partner
10
Pros:

Felt very safe and secure here. Found easy parking. The room was clean and the lobby spacious and decorated well. Really enjoyed the pool and hot tub. Not overcrowded and the right temp. Beds comfy and especially loved the pillows. Great staff, very helpful and kind.

2025-10-12 • via Nuitee
K
Kimberly
8
Pros:

Overall a great stay. The water could have had better pressure and been a little warmer. The front desk staff never told me my room number or tye direction of the elevator to get to my room.

2025-10-12 • via Nuitee
R
Ruth • extended_group • us
9
2025-10-06 • via Nuitee