Children allowed

Facilities

Non-smoking rooms
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Clean rooms
Spa facilities
Cons:
Limited parking
Expensive breakfast
No spa services
Room renovations needed
Spa operating hours

Categories

Cleanliness
7.9
Guests consistently praised the cleanliness of the hotel.
Service
8.2
Service was generally appreciated, with some guests noting friendly and helpful staff.
Location
8.3
The hotel's proximity to key landmarks and amenities was a highlight for guests.
Room Quality
7.3
Rooms were comfortable, but some guests mentioned the need for renovations and outdated furnishings.
Amenities
7.2
Guests appreciated the spa and breakfast offerings, but some mentioned issues with the spa operating hours.
Value for Money
7.5
Mixed reviews on the value for money, with some guests feeling it was fair and others finding it lacking.
Food and Beverage
7.5
Breakfast was generally well-received, although some guests desired more variety in the food options.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 00:22

Property Description

Luxurious Accommodation near Gondola Lift

Modern Amenities and Spa Treatments

The Vihren Royal Palace offers a luxurious stay just steps away from the Gondola lift and the charming old centre of Bansko. Guests can enjoy complimentary access to the swimming pool, sauna, steam bath, and gym, ensuring a relaxing retreat after a day of exploring. Indulge in various spa treatments and massages at the spa area or unwind in the children’s games room. The elegantly furnished rooms and apartments provide breathtaking views of the Pirin and Rila Mountains. Treat your taste buds at the Symphony restaurant with European and Bulgarian cuisine, and sip on drinks at the Aqua Lobby Bar. Secure underground parking, heated in winter, adds convenience to your stay.

Book now for a luxurious and rejuvenating experience at Vihren Royal Palace!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 748 reviews
Cleanliness: 7.9
Service: 8.2
Location: 8.3
Room Quality: 7.3
Amenities: 7.2
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 8
K
karl • family_with_children • bg
10
2025-09-11 • via Nuitee
C
Corneliu • young couple • ro
3
Poor
2025-05-27 • via Nuitee
K
Karl • solo traveller • bg
7
Good
2025-05-19 • via Nuitee
C
C • solo traveller • gr
7
Good
2025-04-22 • via Nuitee
K
Katie • family with young children • gb
8
Very comfortable hotel in the heart of Bandai close to the ski lifts and shops. Would book again, thanks
Pros:

Great hotel, very friendly staff, Thomas the owner and manager was there to check the stay was good. Our room had two bedrooms and a lounge, and fridge, perfect for our family group. Spa was really good after a day on the mountain, great quality breakfast, perfect location 300m from the Gondola and right next to the ski equipment shops.

Cons:

Nothing

2025-04-21 • via Nuitee
G
Grezda • young couple • xk
10
Exceptional
Pros:

It was very close to Gondola. Great location. Food was nice. The pool was warm, 30*C measured with apple watch.

Cons:

We had to pay for Parking of the hotel even though in Booking it said it was included! I searched in Booking specifically with Parking included which showed me this hotel and booked it. The hotel was also non-refundable after a day or two. Then I had to pay extra for the parking of the hotel, when we arrived! I didn’t like this.

2025-04-21 • via Nuitee
A
Alexander • family with young children • it
8
Very good
2025-04-20 • via Nuitee
A
Alexander • young couple • gb
9
Superb
2025-04-20 • via Nuitee
B
Ben-ya • solo traveller • il
8
Very good
2025-04-19 • via Nuitee
D
David • young couple • gb
10
Exceptional
2025-04-16 • via Nuitee
K
Karl • solo traveller • bg
7
Good
2025-04-15 • via Nuitee
Z
Zvi • solo traveller • bg
9
Superb
2025-04-14 • via Nuitee
R
Roi • young couple • il
6
Pleasant
2025-04-13 • via Nuitee
A
Adam • family with young children • gb
10
Exceptional
Pros:

Excellent stay, even though it was the end of the winter season. Generous breakfast with a wide range of food. Dinner also exceeded our expectations. Would definitely visit again. Staff was very helpful and welcoming.

2025-04-09 • via Nuitee
S
Stoichkov • family with young children • bg
7
Good
2025-04-07 • via Nuitee
A
Ardijan • family with young children • xk
2
Very poor
2025-04-06 • via Nuitee
D
Dragan • solo traveller • mk
6
Pleasant
2025-04-06 • via Nuitee
A
Agron • family with young children • xk
9
Superb
Pros:

Great stay un this hotel.

2025-04-04 • via Nuitee
V
Vasko • young couple • gb
8
Very good
2025-04-03 • via Nuitee
M
Maria • young couple • gr
7
A good location to stay in Bansko in a convenient hotel
Pros:

The location is perfect. Next to the Gondola lift and everything. There is also an underground private parking (15bgn per day). The hotel is very clean. Spa area is nice. Also nice room for breakfast.
There was a man responsible for everything, seemed to run the hotel, that was really kind and willing to help.

Cons:

The rooms seemed very old, a renovation is absolutely needed. Our apartment had a not at all useful kitchen (taking place for no reason) equipped with nothing, you couldn't have even a coffee or tea.
I didn't like the fact that when I asked the reception if I can have the room 2 more hours after the scheduled check out, they replied that it would cost 20bgn per hour (but at most hotels they usually agree for free if the room is available of course) and even when I asked 10 extra minutes at the check out to get the luggage at the car, they replied the same, although the room was available.

2025-04-03 • via Nuitee