Mercure Sao Paulo Pinheiros

Hotels
•
Accor
8.4 (133 reviews)
Rua Capote Valente 500, Pinheiros, São Paulo, SP, 05409-000 , São Paulo , BR
55-11-3069-4000

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Facilities

Full-service spa
Proposal/romance packages available
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent staff
Good dining options
Nice pool
Cons:
Poor room preparation
Need for refurbishment

Categories

Cleanliness
7.24
The review mentioned poor maintenance in room quality and issues with room preparation.
Service
9.21
Excellent staff mentioned, but some reviews indicate service inconsistencies.
Location
9.25
Positive comments about the hotel's location and accessibility.
Room Quality
7.7
Some reviews mention the need for refurbishment and poor bedding.
Amenities
8.23
Good amenities noted, including the pool, but some basic amenities were lacking.
Value for Money
8.19
Review suggests that given the price, accommodations could be better.
Food and Beverage
8.74
Good dining options and breakfast mentioned positively.
Overall Experience
8.61
Overall visit was deemed good despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Discover the perfect blend of relaxation and modern luxury at Mercure Sao Paulo Pinheiros, your ideal getaway in the heart of São Paulo.

Unwind in the Spa
Indulge in a rejuvenating experience at our full-service spa, offering massages, body treatments, and facials designed to refresh your spirits and provide the ultimate relaxation.

Fitness and Recreation
Stay active in our 24-hour fitness center or take a dip in the indoor pool. Our steam room adds a touch of serenity, ensuring that you have everything needed for a re-energizing stay.

Gourmet Dining Experience
Savor delectable international cuisine at La Terrina, where you can enjoy alfresco dining and expertly crafted cocktails. Room service is also available for those cozy nights in.

Embrace a memorable stay with us—reserve your room at Mercure Sao Paulo Pinheiros today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 133 reviews
Cleanliness: 7.24
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.61
E
Elmo • family_with_children • br
9
2026-06-06 • via Nuitee
E
Elmo • family_with_children • br
10
2026-06-06 • via Nuitee
P
Patricia • couple • br
10
2026-06-05 • via Nuitee
D
Daniel • solo_traveller • br
9
2026-06-04 • via Nuitee
V
Vera • solo_traveller • br
7
Agradável
Pros:

Café da manhã excelente!!

Cons:

Paredes do quarto sujas e portas lascadas. Corredor com carpete sujo.

2026-06-02 • via Nuitee
R
ribeiro2 • solo_traveller • br
8
Noite de Núpcias
Pros:

Atendimento dos funcionários e acomodação do quarto.

Cons:

Trânsito pra gente chegar no local.

2026-05-31 • via Nuitee
D
Daniela • solo_traveller • br
8
Foi muito boa, mas a limpeza deixou a desejar
Pros:

Da localização, do tamanho do quarto e do atendimento

Cons:

O banheiro estava sujo com o box cheio de mofo nos rejuntes dos azulejos, a cama e os travesseiros com cheiro desagradável. O café da manhã tem poucas opções para pessoas com restrições alimentares como glúten e lactose.

2026-05-31 • via Nuitee
M
MARCIA • family_with_children • br
8
boa
Pros:

a localização do hotel é muito boa
o conforto é adequado

Cons:

a qualidade do café da manha piorou
anteriormente havia maior variedade de frutas e de melhor qualidade
a qualidade dos pães também era melhor anteriormente

2026-05-30 • via Nuitee
F
Fernando • couple • br
8
Agradável
2026-05-30 • via Nuitee
A
anatolio • solo_traveller • br
6
Pros:

Localização

Cons:

Cama pequena
Banheiro ruim
Geladeira não estava gelando bem

2026-05-28 • via Nuitee
P
Pereira • solo_traveller • br
10
Pros:

Tudo perfeito!! Limpinho, cheiroso, cama extremamente confortável. Chuveiro hostoso!!!

2026-05-27 • via Nuitee
E
Elayne • couple • br
3
Decepção
Cons:

Estrutura bem simples, zero conforto
Sou acostumada a ficar no Mercure, mas esse deixa bem a desejar

2026-05-27 • via Nuitee
S
Solange • couple • br
9
Pros:

Espaço e saleta separada para trabalhar

Cons:

A cama de casal só contemplava uma mesinha de cabeceira. Foi um transtorno não ter mesa de um dos lados s da cama

2026-05-25 • via Nuitee
A
Adolfo Sakamoto • family_with_children • br
7
Pros:

Localização

Cons:

Quartos um pouco antigos demais,ar condicionado não funcionava direito.

2026-05-25 • via Nuitee
F
Felipe • solo_traveller • br
9
2026-05-25 • via Nuitee
J
Juliana • solo_traveller • br
9
Foi otima a estadia!
Pros:

Excelente!

Cons:

acho que o andar passou por obras recentemente, tive um pouco de alergia

2026-05-25 • via Nuitee
E
ERIVELTON • family_with_children • br
10
2026-05-23 • via Nuitee
B
Bruno • solo_traveller • br
10
2026-05-22 • via Nuitee
F
Francisco Antonio • solo_traveller • br
7
Pros:

Localização

Cons:

Cheiro mofo e mesmo eu pagando direto no Booking, me cobraram novamente no hotel. Acabei pagando achando que seria uma garantia ou uma confirmação do registro já feito.
Só depois, percebi a duplicidade.
Até hoje, estou tentando cancelar o segundo débito.

2026-05-21 • via Nuitee
E
Erick • solo_traveller • br
9
2026-05-21 • via Nuitee