SureStay Plus Hotel by Best Western Rexburg

Hotels
•
SureStay Plus Hotel by Best Western
8.1 (265 reviews)
885 W Main St , Rexburg , US
+1 208-359-1311

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Great, convenient location (repeatedly praised)
Friendly and helpful front-desk staff
Comfortable beds and generally comfortable rooms for many guests
Plenty of parking
Good for families / kids (pool when functioning)
Affordable or good value for some guests
Cons:
Cleanliness problems for several guests (stained bedding/towels, mold, rooms not cleaned)
Breakfast often limited, high-sugar, bland, and reported hygiene/quality concerns
Pool issues (closed, very cold, or appearing unclean/film)
Thin/noisy walls and noise from other rooms or hallways
Maintenance problems reported (leaking fridge, running toilet, slow sink, broken hairdryer)
Inconsistent housekeeping (rooms not serviced during stays)
Small bathrooms; no elevator reported by at least one guest

Categories

Cleanliness
6.5
Mixed to poor: several guests reported stained bedding/towels, mold in fridge, rooms not cleaned during stays and guests having to clean bathtubs; a number of other guests did report rooms were clean.
Service
9.7
Generally strong front-desk interactions: many comments call staff friendly and helpful at check-in; occasional lapses in housekeeping response and a few negative interactions noted, but overall service is a strong point.
Location
9.7
Consistently praised: convenient location for events and travel (Yellowstone), described as great/very good repeatedly; ample parking noted.
Room Quality
8.1
Mostly comfortable rooms and beds noted; some complaints about uncomfortable pillows, thin/noisy walls, small bathrooms, and intermittent maintenance issues (noisy A/C, slow sink, running toilet).
Amenities
8.1
Mixed amenities: pool is a draw for families but multiple reports of the pool being closed, very cold, or appearing unclean (film); towels and some in-room amenities were ragged or malfunctioning for some guests.
Value for Money
8.1
Mixed value: several guests found it affordable and suitable for families/overnight stays; others felt it was overpriced given cleanliness and maintenance shortcomings.
Food and Beverage
6.5
Frequently criticized: breakfast described as limited, heavy on high-sugar options, bland or oddly prepared (wet eggs, suspect waffle batter), limited GF options, and a few guests reported feeling unwell after breakfast.
Overall Experience
8.1
Overall mixed reviews: strong positives for location and front-desk staff offset by recurring cleanliness, breakfast quality, and occasional maintenance problems; many would recommend or return, while some would not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
The SureStay Plus Hotel by Best Western Rexburg is strategically situated off U.S. Highway 20, making it an ideal base for exploring nearby attractions like Brigham Young University - Idaho and Teton Lakes Golf Course.

Superior Amenities
Guests can indulge in complimentary perks such as a free continental breakfast, newspaper, and coffee. The indoor pool and hot tub provide a relaxing retreat, perfect for unwinding after a day of adventure.

Business-Friendly
For corporate guests, modern amenities like a business center, access to copy and fax services, and special corporate rates are available. The hotel's meeting room, accommodating up to 30 people, ensures a productive stay for business travelers.

Book your stay at SureStay Plus Hotel by Best Western Rexburg now to experience comfort, convenience, and exceptional service!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IDA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 265 reviews
Cleanliness: 6.5
Service: 9.7
Location: 9.7
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 6.5
Overall Experience: 8.1
J
Judy • couple • us
9
2026-10-30 • via Nuitee
E
Elizabeth • family_with_children • us
8
2026-10-30 • via Nuitee
W
warren • couple • us
6
We loved the location and the friendly staff. The breakfast had plenty of choices. Clean facility.
Pros:

We went to Rexburg for a wedding. The breakfast had a variety to choose from. The staff was very friendly. The place was clean. We arrived late and there was still plenty of parking.

Cons:

handycap room had noisy fan that was annoying
pillows were very uncomfortable

2026-10-28 • via Nuitee
J
John • couple • us
6
Would definitely stay again.
Pros:

Location/room cleanliness. Hallway/stairs needed attention.

Cons:

Bathroom sink drained very slowly, would back up, needs attention. Forgot to tell front desk. And the toilet ran all the time, we had to take the lid off to manually stop it. Once those 2 issues are addressed, room was good. Ooops, better pillows would really help.

2026-10-20 • via Nuitee
R
Raphael • couple • at
7
2026-10-19 • via Nuitee
B
Beck • couple • us
9
Pros:

it was nice

2026-10-15 • via Nuitee
M
Mary • solo_traveller • us
10
2026-10-08 • via Nuitee
A
Alisa • solo_traveller • us
8
2026-10-07 • via Nuitee
R
Renata • couple • br
5
Não pretendo voltar
Pros:

Boa localização

Cons:

Não tem elevador, limpeza péssima, café da manhã ruim

2026-09-16 • via Nuitee
E
Erin • family_with_children • us
2
would never stay again
Pros:

Location was fantastic. The pool looked clean. The young lady when we checked in was nice. After that, it was terrible.

Cons:

Towels were raggy and stained. Fridge/freezer was leaking massive water and full of mold, told front desk was given towels. bedding was stained and not sure it was even clean. I was told it was clean. Bathroom had half a roll of toilet paper and they treated me like I was a thief when I asked for a roll. The floors were gross, the bathtub...I had to clean it so I could use it. I paid way too much to being staying somewhere dirty and nasty.

2026-09-14 • via Nuitee
B
Birgit • couple • de
6
Nicht sehr erholsam aufgrund der hellhörigen Räume
Pros:

Gute Lage, großes Zimmer

Cons:

Sehr laut und hellhörig! Man hat gehört, wenn jemand über einem gelaufen ist und den Fernseher im Nachbarzimmer. Die Frühstücksauswahl war recht wenig.

2026-09-12 • via Nuitee
C
Cami • solo_traveller • us
7
2026-09-12 • via Nuitee
A
April • extended_group • us
9
excellent
Pros:

nice location

Cons:

the pool was closed

2026-09-12 • via Nuitee
T
Tzompa • couple • us
8
2026-09-09 • via Nuitee
M
Marie-Claude • couple • fr
8
2026-09-07 • via Nuitee
P
Patrick • solo_traveller • us
9
2026-09-06 • via Nuitee
A
Abdul • solo_traveller • us
10
2026-09-01 • via Nuitee
C
Catrina • solo_traveller • us
10
Awesome
Pros:

Clean great location

2026-08-29 • via Nuitee
J
Jackie • couple • us
8
It was nice
Pros:

Beds comfy staff was amazing

Cons:

Pool was freezing and no one checked our room we always had get new towels n empty garbage

2026-08-27 • via Nuitee
Q
Qinglong • family_with_children • us
2
2026-08-26 • via Nuitee