SureStay Plus Hotel by Best Western Rexburg

Hotels
SureStay Plus Hotel by Best Western
8.4 (417 reviews)
885 W Main St , Rexburg , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Noisy rooms
Inconsistent service
Issues with elevator access

Categories

Cleanliness
8.08
Cleanliness was praised, but mentioned noise issues could detract from overall perception.
Service
9.05
Many positive mentions of staff being friendly and helpful, except for a negative experience with a night clerk.
Location
9.09
Location is noted as perfect for guests with good accessibility to BYUI campus.
Room Quality
7.54
Mixed reviews, some found rooms comfortable, while others noted noise and bed quality issues.
Amenities
8.07
Amenities were sufficient with a good breakfast, but some complaints about coffee and vending machines being out of order.
Value for Money
8.33
Several guests felt it was a good value, despite some mentioned confusion regarding pricing.
Food and Beverage
8.58
Breakfast received positive feedback, though some specific items were criticized.
Overall Experience
8.45
Overall experience noted as good, with room for improvement in some areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:21

Property Description

Convenient Location
The SureStay Plus Hotel by Best Western Rexburg is strategically situated off U.S. Highway 20, making it an ideal base for exploring nearby attractions like Brigham Young University - Idaho and Teton Lakes Golf Course.

Superior Amenities
Guests can indulge in complimentary perks such as a free continental breakfast, newspaper, and coffee. The indoor pool and hot tub provide a relaxing retreat, perfect for unwinding after a day of adventure.

Business-Friendly
For corporate guests, modern amenities like a business center, access to copy and fax services, and special corporate rates are available. The hotel's meeting room, accommodating up to 30 people, ensures a productive stay for business travelers.

Book your stay at SureStay Plus Hotel by Best Western Rexburg now to experience comfort, convenience, and exceptional service!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IDA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 417 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.33
Food and Beverage: 8.58
Overall Experience: 8.45
C
Catrina solo_traveller us
10
Awesome
Pros:

Clean great location

2026-08-29 via Nuitee
J
Jackie couple us
8
It was nice
Pros:

Beds comfy staff was amazing

Cons:

Pool was freezing and no one checked our room we always had get new towels n empty garbage

2026-08-27 via Nuitee
Q
Qinglong family_with_children us
2
2026-08-26 via Nuitee
B
Brillhart solo_traveller us
10
2026-08-16 via Nuitee
A
Alisa family_with_children us
7
Great beds, very comfortable, slip the breakfast Ava the pool
Pros:

Super clean! Very comfortable. Staff was helpful and friendly.

Cons:

Breakfast had mostly high carb, high sugar options. The eggs were strangely wet. The sausage was fine. The waffle batter seemed a little off, like something was wrong with it. I would have preferred plain oatmeal instead of pre flavored instant oatmeal that had too much sugar. Limited gf options. Never saw any staff in the kitchen area. My whole family felt sick after breakfast.

The swimming pool looked like the water had a film on top of it. I never actually went into the room with the pool. But through the window my whole family was grossed out by what seemed to be a film on top of the water. Hopefully I was wrong.

2026-08-12 via Nuitee
N
Norbert couple us
10
2026-08-11 via Nuitee
G
Gauruder solo_traveller us
4
Pros:

Clean room.

Cons:

Breakfast was disappointing. No type of variation. No salsa of any kind. Very bland.

2026-08-10 via Nuitee
M
Milena family_with_children us
7
Cons:

The hairdryer in the room wasn't working and they didn't have another one to help me.

2026-08-03 via Nuitee
L
Lupe couple us
9
2026-07-15 via Nuitee
R
Rebecca solo_traveller us
9
2026-07-15 via Nuitee
S
Shanell couple us
10
2026-07-13 via Nuitee
T
Tim couple us
7
Hotel was clean and staff friendly
Cons:

Could hear too much from above and the hallways. Bathrooms are small

2026-07-12 via Nuitee
P
Patti couple us
8
2026-07-12 via Nuitee
J
Jennifer family_with_children us
9
2026-07-11 via Nuitee
S
Schnackenberg family_with_children us
9
2026-07-06 via Nuitee
R
Rebecca family_with_children us
7
Comfortable & affordable for my family of 6
Pros:

My kids loved the pool, and the room was nice and comfortable. Great location!

Cons:

Breakfast was your basic continental—waffles, eggs, cereal, etc. The hot protein option was sausage the whole time we were there—would have loved more variety. Our room wasn’t cleaned while we stayed which meant the trash built up and we had to call for clean towels.

2026-07-02 via Nuitee
L
Larry couple us
10
Great for an overnight stay on our way to Yellowstone.
Pros:

Very clean and comfortable. We will definitely recommend and stay here again.

Cons:

It was all great.

2026-07-01 via Nuitee
B
Brad couple us
7
2026-07-01 via Nuitee
R
Rebecca family_with_children us
5
Cons:

Room wasn’t ready when arrived had to wait.

2026-07-01 via Nuitee
P
pauladM2488YQ Family Pelham, Tennessee
4
Sleepless nights
Pros:

Stayed 3 nights, 2 rooms, did not clean rooms. Noisey, paper-thin walls. Did not keep breakfast area stocked & clean. Air conditioner sounded like helicopter in room…ridiculous.

2026-06-28 via Tripadvisor