The Wildset

We came looking forward to a few days of rest and relaxation, celebrating our anniversary, really hoping to feel taken care of. We left more tired than when we arrived. Should've cancelled after the first night.
The basic elements that make a hotel stay comfortable and restful were lacking.
Room 501 was a disaster. The mattress was worn off and felt almost like a Pringles chip: a hump in the middle with sagging sides. During the first night, we were so desperate for a decent sleep that we ended up flipping a king-size mattress at 4am just to make it through the night. Then there were no curtains, only shutters, and the brightly illuminated grassy area outside allowed light into the room. Add the lights from AC thermostat, TV, blue DIRECTV indicator, and smoke alarm and the room became a disco of colors. The bathroom fan ran continuously, the AC fan was set on high and was loud and we could hear traffic and other guests in the Black Building. Sound insulation is inadequate. In the morning, maintenance crew started blowing leaves, trimming bushes, and loudly calling to one another. A man unlocked our room without a knock, then left without an apology.
When we brought our concerns to the front desk, hoping for some understanding after such a miserable night, the response felt cold and indifferent. We were told, "We'll reach out" about the room change without much effort to understand what had happened, because "all mattresses are the same." That was particularly disappointing. To their credit, a room switch was arranged promptly, and we moved from 501 to 503. The new room faced the back of the building, which helped with street noise. The mattress was better, but had a similar raised middle and sagging sides. Unfortunately, sound carried just as well from other guests. Room was missing a fireplace remote. We received more genuine empathy from another staff member over the missing remote than we had received about our miserable first night.

Cannot think of anything!

I would have liked chairs in the room, not just the uncomfortable ones on the patio. The bathroom sink was hard to use, the tap was too low and it didnt drain well

Liked everything.

Staff was friendly and helpful

Parking very tight when we arrive Saturday. However we managed.

My side of the bed was not firm, I could almost fall off. (Room 403)

Bathroom was pretty tight. Good shower, though.

When we arrived lady at desk spoke very quickly and without a smile. I didn't feel terribly welcomed. Subsequent interactions with other staff were better. Although at breakfast, when the attendant brought salt and pepper which my wife had requested. she noted that people didn't usually ask for salt and pepper. I didn't find that helpful.

Limited parking, could use an extra chair/couch, needs handle bars in shower, could use more usable amenities to justify resort fee, needs better directions/labeling on how to find your building and room, underwhelming continental breakfast

Lost water pressure one day

The room was cozy and the bed was quite comfortable. The only negative is the lack of black out blinds so the sun came in quite strong even with the plantation blinds pulled as tight as we could get them.

Betten viel zu weich, Matratze zu klein für den Bettrahmen…., sehr ring-hörig: zwischen 7 un 23 Uhr hört man Küche und Housekeepîg

We loved everything! Zero complaints.

Would've loved a bit more variety with the breakfast items.