Somerset Emerald City Suzhou

Hotels
Somerset
8.9 (132 reviews)
No. 436 Changjiang Road, Suzhou New District (Suzhou New District) , Suzhou , cn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Professional staff
Good location
Nice breakfast

Categories

Cleanliness
8.74
Standard quality for this hotel tier.
Service
9.21
Professional and courteous staff standing ready to provide helpful assistance.
Location
9.25
Nice hotel right next to shopping.
Room Quality
8.7
Standard quality for this hotel tier.
Amenities
8.73
Standard quality for this hotel tier.
Value for Money
8.69
Reasonable price for the room.
Food and Beverage
8.74
Nice breakfast.
Overall Experience
9.11
Overall experience reflects the high standards of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:04

Property Description

Convenient Location at Emerald City Shopping Centre
Situated in the bustling Emerald City Shopping Centre, Somerset Residence provides easy access to a variety of shops, dining options, and entertainment venues, ensuring a vibrant and exciting stay for guests.

Modern Amenities and Comfortable Living Spaces
Each studio and apartment at Somerset Emerald City is equipped with contemporary amenities like a plasma TV, designed to provide guests with a private and comfortable living environment. The living areas and kitchens are thoughtfully arranged to offer both convenience and relaxation during your stay.

Diverse Dining and Services
From a convenience store and meal delivery service to a restaurant serving home-brewed German beer and a selection of western and Asian cuisine, Somerset Residence caters to all your dining needs. Indulge in a range of culinary delights without leaving the comfort of the hotel.

Experience the perfect blend of convenience and comfort at Somerset Residence - book your stay now for an unforgettable experience!

Important information:

Please note that breakfast is served based on the different room types. The one-bedroom apartment offers only one breakfast and the two-bedroom apartment offers two breakfasts.This property reserves the right to release the room after 15:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 196 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 132 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 9.11
L
Lion solo_traveller tw
8
2026-02-11 via Nuitee
A
Agostino solo_traveller gb
4
Cons:

Breakfast very poor for a European

2026-01-15 via Nuitee
S
Samir Saleh Salim couple om
10
Nice
Pros:

Loved it

Cons:

Nothing

2025-12-18 via Nuitee
F
Filip solo_traveller rs
7
2025-11-15 via Nuitee
Y
Younis solo_traveller om
8
2025-10-22 via Nuitee
solo_traveller tw
8
2025-10-17 via Nuitee
W
Waileong
8
Pros:

Shopping mall with cinema and eateries.

2025-09-27 via Nuitee
H
Hsiu Fen family_with_children tw
8
2025-09-18 via Nuitee
M
mathi extended_group in
10
2025-09-08 via Nuitee
M
mathi solo_traveller in
10
2025-08-22 via Nuitee
J
Jojo Soh
8
Nice hotel
Pros:

Nice hotel right next to shopping

2025-08-15 via Nuitee
Y
Yi Chieh solo_traveller tw
9
2025-08-13 via Nuitee
L
Linda couple lv
10
A good hotel with all the necessary amenities, located near a pedestrian street lined with eateries!
2025-07-21 via Nuitee
W
WEI partner
10
Pros:

Nice breakfast, reasonable price for the room.

2025-07-20 via Nuitee
H
Hong young couple au
10
Making our stay in Suzhou most pleasant and conferrable.
Pros:

Professional and courteous staff standing ready to provide helpful assistance, washing/dyer, easy access to public transport and shopping/finning places.

Cons:

none.

2025-06-22 via Nuitee
V
Vipin family with young children ae
10
Exceptional
2025-06-18 via Nuitee
N
Nguyen young couple vn
10
Nice!
Pros:

Cleanness, breakfast

Cons:

Internet

2025-06-04 via Nuitee
T
Thiet young couple vn
9
Comfortable and convenient stay near metro and shopping mall
Pros:

The hotel is located near a metro station and right next to a large, modern shopping mall with plenty of restaurants and shops. In the evening, there are often lively activities in the plaza right across from the hotel entrance. Within the hotel’s complex, you can easily find local eateries, fruit stalls, a hair salon, and a 7eleven convenience store — very convenient for daily needs.

The room was clean and well laid out. Housekeeping staff went the extra mile — they even helped us take out laundry from the washing machine and left a proper mouse pad on the desk when they noticed we were using cardboard. The room was fully equipped like a small apartment, with useful amenities such as an iron, washing machine, cooking utensils, and tableware.

Good soundproofing and a spacious bathroom with a full set of personal toiletries. The hotel also offers free coffee in the lobby and a gym with a good variety of equipment.

Cons:

The breakfast area was small, a bit stuffy, and the food selection was quite limited. The staff at the front desk spoke very little English and seemed a bit unsure when checking in international guests. If you’re coming from the main road, the hotel entrance can be hard to find. The map directions aren’t very accurate, so it’s best to ask a security guard for help to avoid going in circles.

2025-05-15 via Nuitee
J
Jojo Soh
10
Great apartment
Pros:

Great apartment locate within shopping and eaties

2025-05-12 via Nuitee
J
Jojo Soh
8
Nice apartment
Pros:

Appartment within shopping mall and with subway at basement .
Not too close to attraction but can take didi easily as well. Room with washing machine microwave al very convenience for longer stay

2025-05-11 via Nuitee