SureStay Hotel by Best Western Jacksonville South

Hotels
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SureStay Hotel by Best Western
8 (1135 reviews)
5018 University Blvd W , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Decent breakfast
Cons:
Mold in rooms
Broken amenities
Unclean condition

Categories

Cleanliness
5.83
Multiple reviews indicated issues with cleanliness, such as mold in the room and dirty conditions.
Service
9.8
Past positive experiences with staff were noted, though some recent interactions were negative.
Location
9.34
Convenient location for travelers, though access can be challenging.
Room Quality
6.29
Negative comments regarding broken amenities and overall room condition.
Amenities
8.32
Generally acceptable amenities, but concerns over working conditions of certain facilities were mentioned.
Value for Money
7.78
A decent value, although there are concerns regarding the discrepancy between online images and reality.
Food and Beverage
8.83
Decent breakfast options were noted positively in some reviews.
Overall Experience
7.8
Overall experiences varied, with many dissatisfied due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Convenient Location
Located just 5 miles south of downtown Jacksonville, Florida, SureStay Hotel by Best Western Jacksonville South offers easy access to popular attractions like Jacksonville Beach, EverBank Field, and the University of North Florida.

Comfortable Accommodations
Enjoy spacious rooms with free WiFi, tea- and coffee-making facilities, cable TV, and a work desk. Relax in a cozy environment after a day of exploring the city.

Convenient Amenities
Take advantage of the hotel's full hot breakfast, 24-hour front desk, on-site laundrette, and vending machines. Everything you need for a comfortable stay is right at your fingertips.

Experience the best of Jacksonville at SureStay Hotel by Best Western Jacksonville South. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 1135 reviews
Cleanliness: 5.83
Service: 9.8
Location: 9.34
Room Quality: 6.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 7.8
G
Girll • family_with_children • us
1
2026-02-14 • via Nuitee
J
Jovan • family_with_children • us
6
Pros:

The price

Cons:

Hard towels that feel like rubbing sand paper on your skin

2026-01-25 • via Nuitee
M
Michele • couple • us
8
2026-01-22 • via Nuitee
G
GEORGE • couple • us
7
Pros:

Nice Room. the Toilet took long to refill itself. the water did not taste good.

2026-01-20 • via Nuitee
J
Judith • extended_group • us
2
A/c needed to be fix
Pros:

Location

Cons:

The a/c wasn’t working

2026-01-19 • via Nuitee
C
Carl • solo_traveller • us
7
It was adequate
Pros:

Ok breakfast, the eggs were weird but the waffle maker was a plus, fruit was good, coffee could be better.

Cons:

That some jackass was smoking in their room and it was filtering into mine.

2026-01-19 • via Nuitee
S
Stephen • extended_group • us
7
Not bad, convenient and a good value
Pros:

Convenient. People were nice.

Cons:

You can tell it was dated and attempting facelift but everything was clean.

2026-01-19 • via Nuitee
M
Madeline • family_with_children • us
9
Pros:

Location....price...staff is very polite.

2026-01-19 • via Nuitee
H
Haley • extended_group • us
6
2026-01-19 • via Nuitee
L
Luis • family_with_children • us
10
Awesome place , it did what I needed.
Pros:

Clean comfortable bed , close to everything you need. Walmart, gas station etc

Cons:

I'm not picky, I can adjust to mostly anything.

2026-01-19 • via Nuitee
D
Darlene • solo_traveller • us
8
Pros:

Great price, very nice remodeled hotel, would stay again. Better than 2 star!

2026-01-19 • via Nuitee
L
liliana • solo_traveller • us
9
2026-01-16 • via Nuitee
B
Brian • family_with_children • us
10
Pros:

Very clean rooms.. actually really comfortable beds as well.. for the price you can't beat it

2026-01-15 • via Nuitee
S
Singleton • family_with_children • us
7
Pros:

The breakfast service was good the beds were comfortable working microwave and nice TV refrigerator the bathroom was cleanish.

Cons:

The first room we got the AC wasn't working there was no remote for the TV and when we got to the second room it was a little better but the shower curtain were tore up a little bit and that was kind of smudge dark marks inside the toilet.

2026-01-12 • via Nuitee
J
John • family_with_children • se
4
We spent 1 day to long here to try and save money. 1 night okay 2 nights not okay.
Pros:

Easy to find, price was okay when booking but a bit to high. If just passing through for a night it should work.

Cons:

1 room of the 2 booked smelled alot like Marijuana. Area at night not sure I would want my kids walking around in. This is a Motel not a Hotel, breakfast was included but it was not worth eating. Hot water for tea was barely warm.

2026-01-11 • via Nuitee
E
Edward • family_with_children • us
9
A very comfortable stay
Pros:

Breakfast was good. Staff was friendly. Overall, it was a very comfortable stay.

Cons:

Waffle batter was too runny so couldn’t make decent waffles.

2026-01-11 • via Nuitee
L
Luiz • family_with_children • br
10
2026-01-07 • via Nuitee
R
Roshard • couple • us
10
2026-01-07 • via Nuitee
A
Anastasia • extended_group • us
2
My stay here was horrible
Pros:

I stay here every other week and the staff have always been nice in the past and at checkout today he was very apologetic and friendly.

Cons:

When I arrived he ran my card twice. He put me in room 217 where the heater did not work. I went back up to the front to make him aware that the heater did not work. He said well I can get you a portable heater, the heat works in the room but not right now. I said do you have another room he said no I have a portable heater. I asked for a refund to leave the property he then said he had another room. He told me to when. I got to that room make sure everything work before I touch anything I said ok. I just went to the room checked the heater to see if it work and did not bother anything else. I had already made up my mind to to complain about anything else because of the way he talked to me. He put me in room 208. In that room there is mold on the bathroom ceiling, when it rains hard the water drips from the ceiling., the drawers for the stand by tv were stuck wouldn't go in and the light in the lamp was blowed. The microwave did not work. I went downstairs where the serve breakfast to use the microwave tried to heat up my food like four times that microwave gets warm but didn't warm the food.

2026-01-05 • via Nuitee
A
Anastasia • couple • us
6
2026-01-03 • via Nuitee