Hotel Playa la Media Luna, Isla Mujeres

Hotels
Independent
8.2 (134 reviews)
Seccion Rocas, Lotes 9 y 10, Punta Norte, Smz. 1, Isla Mujeres, QROO, 77400 , Isla Mujeres , MX

Facilities

Free WiFi
Terrace
Luggage storage
Wheelchair accessible
Snorkeling nearby
Bicycle rentals nearby
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Smoke-free property
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Beautiful beach views
Cons:
No swimming allowed
Nearby construction noise

Categories

Cleanliness
7.41
Cleanliness is good, but some areas could use improvement due to nearby construction.
Service
8.88
Staff were always helpful and contributed positively to the experience.
Location
8.92
Stunning location directly on the beach with access to local attractions.
Room Quality
7.87
Rooms are comfortable and quaint, suitable for a peaceful stay.
Amenities
7.9
Amenities include a nice pool, but swimming restrictions apply at the beach.
Value for Money
8.36
Good value for the price, considering the location and tranquility.
Food and Beverage
7.91
Food options nearby, but hotel dining not assessed in reviews.
Overall Experience
8.38
Overall pleasant stay with relaxing beach views and a special atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:10

Property Description

Welcome to Hotel Playa la Media Luna, your perfect oasis in Isla Mujeres!

Outdoor Paradise
Dive into relaxation with our stunning outdoor pool or lounge on our terrace, soaking in the breathtaking views. Whether you’re basking in the sun or taking a refreshing swim, our amenities are designed for your leisure.

Comfort & Connectivity
Stay connected with complimentary wireless internet throughout the hotel, and unwind in one of our 18 well-appointed guestrooms, each featuring minibars and cable programming. Your comfort is our priority with quality amenities like safes and coffee/tea makers.

Convenient Services
We offer a range of thoughtful services, from multilingual staff to assist you with all your needs, to hassle-free wedding services. Enjoy free self-parking, luggage storage, and laundry facilities that make your stay as convenient as possible.

Don’t miss the chance to experience the beauty of Isla Mujeres—book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 134 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 7.87
Amenities: 7.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
M
Mark partner
10
Pros:

Such a great place to stay. Nice and quiet

2025-09-04 via Nuitee
K
Kaitlin partner
10
Pros:

Stunning location directly on the beach. The hotel was beautiful and the atmosphere was tranquil. Within walking distance to excellent restaurants and boutique shops.

2025-08-26 via Nuitee
B
Blake partner
8
Pros:

Very quaint hotel. Off the beaten path but close / walkable to Hidalgo street for dining and shopping and very close to Playa Norte. The road leading to the hotel remained covered in water after raining leaving little area to walk though. Overall, the hotel is perfect for those who just want a comfortable room conveniently located to all things downtown.

2025-08-21 via Nuitee
J
john
10
Pros:

Right on the beach. Staff were always helpful. Isolated from the noise and bustle of the town.

2025-08-20 via Nuitee
G
Gretty
10
Pros:

Playa Media Luna is a small and lovely hotel that allowed us to relax and enjoy a quiet and peaceful day at the beach. The hotel provided an amazing view of the ocean during the day and night. This hotel is very special as sea turtles come out during the night to lay their eggs at the hotel’s private beach. I was very lucky to witness such an amazing event.

2025-08-11 via Nuitee
E
Edward
10
Pros:

The views were amazing.

2025-07-28 via Nuitee
J
Joanna partner
6
Pros:

Hotel is quiet, clean, and has friendly staff. Beautiful little beach but no swimming allowed which should have been noted in the hotel description. Run down cinder block building either in construction or vacant pretty close was a bit of a eyesore. Pool is nice.

2025-07-23 via Nuitee
K
Kenneth
10
Pros:

Excellent.

2025-07-08 via Nuitee
C
cardozocristian Friends getaway au
2
Terrible experience
Pros:

They kept my deposit and never returned it. They don’t reply to my emails. The experience was terrible — I don’t recommend it.

2025-06-25 via Tripadvisor
M
Megan partner
10
Pros:

Beautiful, relaxing location.

2025-06-25 via Nuitee
R
Rodney partner
10
Pros:

Great place.

2025-06-23 via Nuitee
J
Janeth
10
Pros:

I love the place the service and the location like 3minutes awat from playa Norte the best beach in Isla mujeres

2025-06-21 via Nuitee
T
Thomas
10
Pros:

We loved this place and would definitely go back! The room was spacious and bright. The view of the Caribbean blue ocean was to die for!

2025-05-23 via Nuitee
R
Ronda Kay family
8
Pros:

Property is nice enough, nice view, few ques were answered ok. But staff not always easily found either. They decided to upgrade the small pool bar - closing it entirely at least two days. Complete nonsense while guests are looking for a drink.
Lots of narrow stairs, might be concerning for some.

2025-05-11 via Nuitee
D
Debbie
10
Pros:

I love this property. The view is stunning. It’s walkable to shopping and dining. It’s usually very quiet unless there are families with small children staying there

2025-05-02 via Nuitee
J
Johnny family
2
Pros:

We experienced several cleanliness issues during our stay, including ants in our room, near the coffee area, and in the seating area as well. Upon arrival, we also noticed a roach at the doorway. When we reported these concerns, the younger front desk staff member with glasses did not display any urgency or willingness to assist with any of our questions and needs which was disappointing. However, we appreciated the helpful attitude of the older woman and older man at the front desk, who were both courteous, helpful, and willing to go out their way for what we needed.

2025-05-02 via Nuitee
T
Toto family
10
Pros:

Excellent place and great staff

2025-04-29 via Nuitee
T
Tom
10
Pros:

we stay here most often when we come to the island and they always have a nice clean. Well run place.

2025-04-11 via Nuitee
V
Valerie family
6
Pros:

Beautiful area, perfect location on a quiet beach, very relaxing, but close to the best beach, shops and restaurants.
The hotel could be so much better, there is no effort to decorate
The rooms need to be renovated and linnen and towels upgraded.
Reception staff unfriendly
No breakfast, no restaurant
This should be clearly stated upon reservation

2025-04-05 via Nuitee
B
Bradley Todd friends
8
Pros:

Nice hotel but no water access as the area wasn’t safe to swim in the ocean

2025-03-30 via Nuitee