Quality Inn Greeneville - Tusculum

Hotels
•
Quality Inn
6.7 (164 reviews)
3160 E Andrew Johnson Highway , Greeneville , US
+1 423-525-8327

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Convenient location
Some rooms reported clean and comfortable
Cons:
Pool closed/filthy and misleading advertising
Room cleanliness issues (beds, tubs, toilets)
Broken/damaged room fixtures (showers, hoses, noisy beds)
Poor breakfast/food quality
Thin walls/noise and small rooms
Occasional unfriendly or unhelpful staff

Categories

Cleanliness
4.2
Multiple reports of unclean conditions: outdoor pool overrun with algae, filthy pool, peeling tub, bed and toilet appearing used in some rooms; some guests did note rooms were clean, but overall cleanliness is a clear weak point.
Service
9.7
Several guests praised staff as wonderful, very helpful and professional; 'staff were amazing' appears multiple times. There are a few isolated reports of unfriendly or unhelpful staff, but overall service sentiment is strongly positive.
Location
9.7
Consistently described as convenient and in a good location with plenty of nearby food options; multiple reviewers called the location great or convenient for their needs.
Room Quality
5.2
Mixed to negative: reports of small rooms, beds assembled poorly or noisy (metal under bed), broken or damaged showers, rusted shower hoses, and inadequate shower curtains causing water on the floor; a few guests noted rooms were up to date and clean.
Amenities
4.7
Amenity issues noted repeatedly: advertised outdoor pool is closed/filthy or never open, promised couch missing in at least one room, and general mismatch between photos/advertising and reality.
Value for Money
5.7
Several guests questioned value after paying for stays with problems (example: paying $137 with a nonfunctional shower); cost was specifically cited as a con by some, though the convenient location and helpful staff mitigate value concerns for some guests.
Food and Beverage
4.7
Breakfast was criticized (instant eggs and cold sausage) and described as poor in at least one review; no strong positive mentions of F&B offerings.
Overall Experience
9.7
Mixed overall: strong positives for staff and location frequently saved stays despite significant issues with cleanliness, amenities, and room defects; overall impression leans positive for guests who prioritized location and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Historic Location

Located in the historic city of Greeneville, TN, the Quality Inn offers a unique experience for guests wanting to explore the former home of President Andrew Johnson and other nearby landmarks like the Doak House Museum and the Dickson-Williams Mansion.

Comfortable Accommodations

Each room at the Quality Inn features modern amenities such as a flat-screen satellite TV, microwave, small refrigerator, and coffee-making facilities, ensuring a comfortable stay for all guests.

Convenient Amenities

Guests can take advantage of the hotel's offerings including a free hot breakfast, wireless high-speed Internet access, and complimentary newspapers from Monday to Friday. Enjoy a relaxing stay with access to the seasonal outdoor pool and interior corridors for easy room access. Book your stay at the Quality Inn in Greeneville, TN now.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Guest Reviews

6.7
Based on 164 reviews
Cleanliness: 4.2
Service: 9.7
Location: 9.7
Room Quality: 5.2
Amenities: 4.7
Value for Money: 5.7
Food and Beverage: 4.7
Overall Experience: 9.7
J
Jerry • family_with_children • us
8
Pros:

Best price for one of the best hotel in Greenville

Cons:

Little over priced

2026-11-04 • via Nuitee
L
LISA • family_with_children • us
8
Pros:

It was okay could have been better.

Cons:

More cooked Breakfast options.

2026-11-02 • via Nuitee
S
Sharon • couple • us
8
2026-09-09 • via Nuitee
N
Norgaard • solo_traveller • us
7
Nice facility except. . . . 😒
Pros:

The staff was wonderful! Very helpful and professional. Always smiling and happy to help. The location was great, facility clean and comfortable

Cons:

The reason I picked this particular hotel was it was advertised as having an outdoor pool. Picture of a pool in the posting. However on arrival, the pool was NOT currently in use, and clearly hadn't been on quite a while. Solid green and overrun with algae. Very disappointing. I had actually canceled with another hotel and booked with this one as it was advertised as having a pool.

2026-09-08 • via Nuitee
P
Pablo • couple • us
8
2026-09-07 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Location was nice right beside a Goodwill.

Cons:

There doing some kind of construction and the driveway was half blocked off

2026-09-07 • via Nuitee
R
Robbie • family_with_children • us
3
Cons:

Staff was not friendly or very helpful. There is no cleaning of the room or fresh towels. Light is extremely bright and glowing on the hotel.

2026-09-03 • via Nuitee
B
Brad • solo_traveller • us
7
2026-08-24 • via Nuitee
W
Will G • solo_traveller • us
4
Pros:

Location was cool. Plenty of food nearby.

Cons:

Tub was, peeling. The bed was just put together and didn't look clean. The toilet had been used. Shower hose rusted.

2026-08-17 • via Nuitee
K
Krista • couple • ca
3
2026-08-16 • via Nuitee
J
jerald • solo_traveller • us
6
Pros:

It was a place to sleep that's about it.

Cons:

Breakfast was terrible. The instant eggs were cold. The sausage was colder.

2026-07-23 • via Nuitee
L
Lauren • solo_traveller • us
10
Pros:

Staff were amazing

2026-07-20 • via Nuitee
K
Kelley • solo_traveller • us
10
2026-07-19 • via Nuitee
D
Donna • solo_traveller • us
1
Pros:

Not much

Cons:

Was told there was a couch in our room was not. Communicatio with desk clerk and Mr not good. Room very small, pool was filthy, later told it was closed. Nothing like the pictures.

2026-07-16 • via Nuitee
D
David • solo_traveller • us
4
I’m used to staying at Holiday inn as I travel a lot for work and that’s what I’ll stick to.
Pros:

It was convenient to stay at because it was close to where I needed to be.

Cons:

The bed had something like sheet metal underneath it that made loud noises every time i moved and the shower looked like someone had taken a hammer and busted chunks out of it so i was unable to shower even after paying $137.00 for one night plus i arrived late at 1am and had to check out by 11am

2026-07-13 • via Nuitee
P
Patricia • family_with_children • us
8
Pros:

Good

2026-06-29 • via Nuitee
C
Candie • family_with_children • us
9
2026-06-29 • via Nuitee
R
Robin • solo_traveller • us
8
Pros:

Room was clean and up to date

Cons:

Shower curtain was not water proof so the water ended up on the floor every shower which is not good for the floor and the pool is never open when we go there for 3 years now so maybe you should say you do not have a pool.

2026-06-19 • via Nuitee
C
Catheryne • solo_traveller • us
2
2026-06-14 • via Nuitee
J
Jerry • solo_traveller • us
5
Pros:

Clean

Cons:

Cost,

2026-05-18 • via Nuitee