Courtyard by Marriott Austin Parmer Tech Ridge

Hotels
Courtyard by Marriott
8.5 (344 reviews)
12330 North IH-35 , Austin , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Positive experience with individual staff
Cons:
Housekeeping issues
Check-in challenges
Unpleasant room odor

Categories

Cleanliness
6.5
Comments on pubic hairs found in the shower indicate a cleanliness issue.
Service
9.5
Guests praised service from Anthony and other staff who resolved issues.
Location
9.5
The hotel is conveniently situated near restaurants and stores.
Room Quality
7.5
Initial complaints about housekeeping and room cleanliness noted.
Amenities
8.5
Some amenities were lacking, such as a jacuzzi.
Value for Money
9
Average feedback suggests fair pricing for the service provided.
Food and Beverage
8.5
Positive remarks about drinks served by bar staff, with no major complaints.
Overall Experience
9
Guests had mostly positive experiences, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:52

Property Description

Convenient Location
Situated just 10 minutes away from downtown Austin and the University of Texas at Austin, Courtyard Austin North/Parmer Lane offers easy access to the city's main attractions.

Modern Amenities
Enjoy complimentary in-room Wi-Fi, a well-equipped gym, and a relaxing indoor pool during your stay. The rooms feature a flat-screen TV, work desk, and convenient amenities like a hair dryer and coffee maker.

On-Site Services
Take advantage of the hotel's business center, on-site restaurant serving delicious American cuisine, and convenient laundry and dry cleaning services.

Ready to experience comfort and convenience in Austin, Texas? Book your stay at Courtyard Austin North/Parmer Lane now.

Important information:

Please note that breakfast-included rates are for a maximum of 2 adults and 2 children under 12 years. Breakfast for any additional guests will incur a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 344 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
M
Monday couple us
10
2026-02-11 via Nuitee
J
James couple us
10
2026-02-08 via Nuitee
S
Shandi solo_traveller us
6
It was okay.
Pros:

It was in a good area

Cons:

Property itself was fine. The issue was that there were pubes all in my shower and I told the front desk and they never cleaned it like they said they would. I had to clean ur myself.

2026-01-20 via Nuitee
J
Juan couple us
9
Pros:

The rooms were nice and clean

Cons:

Still haven’t received my “deposit” back. The man in the front desk as soon as I check out it would be refunded. It’s been over 12 hours and still haven’t gotten it back.

2026-01-19 via Nuitee
A
Anahí couple us
5
2026-01-19 via Nuitee
I
Isra couple us
9
Pros:

Si

Cons:

Que él aire acondicionado sonaba como dañado toda la noche

2026-01-19 via Nuitee
R
Richard couple us
9
2026-01-19 via Nuitee
J
Jacob extended_group us
1
Cons:

I am writing to formally express my dissatisfaction with the service and experience during my recent stay at the Courtyard Marriott from October 4th through October 6th, 2025. My reservation was booked and paid in full through Booking.com prior to arrival. Unfortunately, the check-in process and overall experience were both unprofessional and frustrating.
Upon arrival, I approached the front desk to check in. The front desk agent attempted to charge my card for what I assumed was a security deposit; however, after my card declined, he informed me he was charging me for the full amount of the stay plus the deposit. I explained multiple times that my reservation had already been paid for in advance and even showed my Booking.com confirmation. Despite this, he insisted that the reservation showed as unpaid and told me there was nothing he could do, instructing me to contact Booking.com directly.
I then spent over 30 minutes on the phone with Booking.com, who confirmed that my reservation had been paid in full for weeks and that Courtyard Marriott had already received payment. The Booking.com agent even called the hotel directly to verify this.
When I returned to the lobby to complete the security deposit, my card was again declined. I informed the front desk agent that the issue was likely with the payment terminal, as neither tap, chip, nor swipe functions worked. He displayed a dismissive attitude and made it clear he did not care to help resolve the issue. I then spent another 30 minutes on the phone with my bank, only to be told that the problem was on the hotel’s end — the agent had been running my debit card as credit.
At this point, another staff member overheard the situation and recognized that the front desk agent was handling the process incorrectly. She intervened, corrected his mistake, and finally assisted me in checking in. While I am grateful for her help, this entire ordeal took over an hour

2026-01-19 via Nuitee
L
Liz couple us
10
2026-01-19 via Nuitee
J
Joanne extended_group cn
9
Pros:

Only there for a 1 night stay to be closer to airport in a.m. out door sitting was nice enjoyed a drink from the bar. Bar tender made an awesome Margarita

2026-01-19 via Nuitee
D
Dorothy Joy couple us
9
2026-01-11 via Nuitee
C
Chandler solo_traveller us
8
2025-12-29 via Nuitee
J
Jeffrey solo_traveller de
7
2025-12-21 via Nuitee
M
Marife family_with_children gu
10
2025-12-02 via Nuitee
C
Ciara couple us
10
2025-11-29 via Nuitee
H
Holli family_with_children us
10
It was a great stay
Pros:

It was nice and clean

Cons:

There wasn’t anything I didn’t like

2025-11-15 via Nuitee
F
F4427ZJjamesm Business
10
Sales meeting hotel of the future.
Pros:

Amazing experience with this hotel. I stay close to a 100 nights a year at hotels and this was by far the best. Anthony too great care of my whole team when we stayed here.

2025-11-13 via Tripadvisor
A
Alexa couple us
9
2025-10-28 via Nuitee
Y
Yoe family_with_children us
10
2025-10-14 via Nuitee
J
Justin solo_traveller us
10
2025-10-13 via Nuitee