Holiday Inn Express Hotel & Suites Hamburg by IHG

Hotels
•
Holiday Inn Express
9 (434 reviews)
3565 Commerce Place , Hamburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facility
Good breakfast
Cons:
Room cleanliness issues
High prices during events

Categories

Cleanliness
8.39
General sentiment indicates a clean facility, but some reviews mention issues like mold and worn-out rooms.
Service
9.86
Reviews consistently highlight efficient and friendly staff, contributing positively to the overall experience.
Location
9.4
Convenient location mentioned in several reviews, particularly for travelers and game attendees.
Room Quality
7.85
Some complaints regarding room condition, such as cleanliness issues and basic amenities.
Amenities
9.38
Positive sentiments about breakfast, pool area, and complimentary services.
Value for Money
8.34
High prices noted during peak times, impacting perceived value.
Food and Beverage
9.39
Compliments about breakfast quality and additional dining options.
Overall Experience
9.36
Overall sentiment leans positive, with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:55

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Stay in modern rooms with flat-screen cable TV, coffee maker, microwave, refrigerator, and ironing facilities for a comfortable stay.

Leisure and Fitness: Enjoy the indoor pool with a fountain, fitness room with cardio equipment, and a hot breakfast buffet to kickstart your day.

Convenient Location: Just off I-90, minutes away from Ralph Wilson Stadium, Tifft Nature Preserve, and HSBC Arena, the Holiday Inn Express Hotel & Suites Hamburg offers a perfect blend of relaxation and exploration.

Book your stay now and experience the ultimate comfort and convenience at the Hamburg Holiday Inn Express!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A city tax will be charged for all private stays, and varies according to the number of guests and the total net price of your reservation. There will be a charge of EUR 1.07 per person for every EUR 50 per person of the total net reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 434 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 7.85
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
M
Mark • couple • us
9
Everything was great. Really liked my room.
2026-02-11 • via Nuitee
V
Vinay • couple • us
10
2026-01-29 • via Nuitee
K
Karen • family_with_children • us
10
Great Experience
Pros:

The receptionist Annalie Strong was very pleasant and helpful. I needed a step stool to get into the bed as I am vertically challenged and she provided one immediately. This makes me think it is an issue more than an isolated occurrence. The breakfast bar was phenomenal.

Cons:

Would have preferred to stay there our entire visit to Buffalo, but stayed with a relative for a few days as the day before and of the Bills game the rates were over $500 a night

2026-01-28 • via Nuitee
J
Joshua • family_with_children • us
5
Pros:

Room was large and clean

Cons:

Pool heaters weren't working and we booked so our kids could swim. Water was like ice

2026-01-21 • via Nuitee
L
Liam • solo_traveller • ca
10
2026-01-19 • via Nuitee
T
Tammy • solo_traveller • us
9
2026-01-19 • via Nuitee
D
Doug • family_with_children • us
10
Pros:

Everything was great

2026-01-19 • via Nuitee
K
Kyle • family_with_children • us
10
Enjoyable, comfortable
Pros:

Fantastic

Cons:

Pricing a bit high at over 300 per night

2026-01-19 • via Nuitee
A
andrea • couple • us
10
2026-01-19 • via Nuitee
B
Bonnie • couple • us
10
Great place for a stopover in both directions, highway access straightforward.
Pros:

The breakfast was ideal a great choice, everything fresh.

Cons:

Manageress was very unhelpful when asked for a receipt.

2026-01-19 • via Nuitee
M
Melissa • couple • us
10
Great Value and Wonderful Staff
Pros:

The staff was very friendly and helpful. I loved that there was this big pit of soup and jar of cookies when we arrived - nice touch! Our room was spacious, clean and the bed was very comfortable. Really enjoyed our stay.

Cons:

One minor suggestion - Upgrade the televisions to allow for streaming services to be added or to be able Chromecast.

2026-01-15 • via Nuitee
D
Dawn • family_with_children • us
8
2026-01-13 • via Nuitee
J
Jessica • couple • us
10
2026-01-06 • via Nuitee
N
Nicholas • extended_group • ca
9
2026-01-06 • via Nuitee
T
Tim • family_with_children • us
10
Pros:

Efficient staff and clean facility.

Cons:

Nothing.

2026-01-03 • via Nuitee
M
Mess • family_with_children • us
10
Very nice hotel
Pros:

People who work there are so nice, very clean place… Everything was good

Cons:

None

2025-12-28 • via Nuitee
T
Thomas • family_with_children • us
9
2025-12-19 • via Nuitee
L
Lewis • extended_group • us
10
2025-12-15 • via Nuitee
A
Ali • extended_group • ca
7
Good last minute option stay
Pros:

Staff were super friendly, check-in and check-out were fairly straight forward. We were able to park here for the Bills game before we were able to check in which was great.

Cons:

They pre authorized my credit card at 1:30 the day of check-in the full amount of our reservation when check in was at 3pm and we were unable to check in that morning. The bathroom and the room was clean enough but seems a bit worn. This was a bit of a last minute booking so it was quite expensive for quality but obviously the prices are jacked up because of the Bills game. There wasn’t a whole lot to do around and Ubers to nearby restaurants were really expensive.

2025-12-10 • via Nuitee
C
Carlos • family_with_children • gt
10
2025-12-09 • via Nuitee