Holiday Inn Express Hotel & Suites Waller by IHG

Hotels
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Holiday Inn Express
7.3 (251 reviews)
31380 FM 2920 , Waller , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Comfortable bed
Clean and well maintained facilities
Friendly staff
Cons:
Bed bugs
Poor room and bathroom conditions
Unpleasant smells
Issues with amenities and overall cleanliness

Categories

Cleanliness
5.94
Negative sentiments regarding cleanliness were noted, including blood on sheets and bed bugs.
Service
8.91
Staff was generally described as nice and helpful despite some organizational issues.
Location
9.45
Convenient location for visiting local attractions and schools.
Room Quality
5.9
Numerous complaints about room quality including smells, poor decor, and bed bugs.
Amenities
7.43
Breakfast amenities were mentioned, but many complaints regarding water pressure and shower functionality.
Value for Money
6.89
Cost was considered high for the quality of accommodations and amenities provided.
Food and Beverage
6.94
Breakfast quality was inconsistent; issues with pre-made options and shortages were reported.
Overall Experience
6.91
Mixed experiences were shared, with significant negatives impacting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:55

Property Description

Convenient Location
Located just off Highway 290 and close to Texas A&M University-Prairie View, our Waller hotel provides easy access to Houston city centre.

Relaxing Amenities
Guests can unwind in the outdoor pool, stay active in the fitness centre, and stay connected with free Wi-Fi. Laundry facilities are also available for convenience.

Nearby Attractions
Explore Houston Premium Outlets, Waller County Golf Course, and other popular attractions just a short drive away. The Holiday Inn Express Waller is the perfect base for your Texas adventures.

Book now for a memorable stay at Holiday Inn Express Waller!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.3
Based on 251 reviews
Cleanliness: 5.94
Service: 8.91
Location: 9.45
Room Quality: 5.9
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 6.94
Overall Experience: 6.91
K
Katherine • extended_group • us
8
Pros:

The staff was great. Breakfast was a bonus

Cons:

Booked 2 rooms and would have liked them to be next to each other, but if this is all to complain about why complain. Everything was great

2026-05-04 • via Nuitee
S
Shelldonia • family_with_children • us
8
2026-04-08 • via Nuitee
M
Morris • couple • us
10
2026-01-19 • via Nuitee
C
cameran • solo_traveller • us
10
Very good, highly recommend
Pros:

Place was perfect, very clean

2026-01-19 • via Nuitee
J
Juanene • solo_traveller • us
6
Cons:

Could not sleep the fire alarm kept going off didn't go to sleep until 1am and had to get back up @ 5am and there was only one person working that night.

2026-01-15 • via Nuitee
C
Cherry • family_with_children • us
5
Pros:

The continental breakfast was enjoyable, and the front desk employees were very kind.

Cons:

We checked in around midnight, and unfortunately, our first room had a terrible odor—like musty construction workers. The sheets also smelled as if they hadn’t been properly cleaned or changed. I immediately notified the front desk and even asked the staff member to smell the room herself; she agreed with my concern and promptly moved us to a king suite.

While I appreciated the quick response, the new room only had one king bed, which meant I had to share with my mother. As two adult women, we would have preferred two queen beds for comfort.

Additionally, our stay was disrupted by noise. The guest in room 331 was clearly ill, coughing, sneezing, and very loudly clearing his sinuses throughout the night. To make matters worse, the room below had their TV blaring, likely to drown out the noise from 331.

Overall, while the staff was responsive and tried to accommodate us, the cleanliness and noise issues made this stay far less comfortable than expected.

2025-12-15 • via Nuitee
L
Laquandia • couple • us
10
Very very well recommend, everything was beautiful and well worth the visit
Pros:

The property was beautiful

Cons:

The beautiful view, beautiful rooms

2025-12-13 • via Nuitee
G
Gipson-Johnson • couple • us
10
2025-10-27 • via Nuitee
V
Victor • family_with_children • us
6
Pros:

Location

Cons:

Cost and overall room decor was subpar

2025-10-26 • via Nuitee
D
Dax • family_with_children • us
3
Avoid this place and Waller in general.
Pros:

Comfortable bed

Cons:

poor condition of bathroom, not staffed or organized breakfast… tired and dingy room.

2025-10-20 • via Nuitee
R
Raj • family_with_children • us
4
Wifi did not work.staff didnt care smelly rooms dirty sofa and furniture . Wont book again
Pros:

Breakfast

Cons:

Room and bathroom.

2025-10-14 • via Nuitee
J
Jamil • solo_traveller • us
10
2025-10-04 • via Nuitee
D
Divyesh • couple • us
1
2025-09-15 • via Nuitee
D
Divyesh • extended_group • us
1
2025-09-15 • via Nuitee
J
Justus
10
Pros:

The staff was extremely helpful and pleasant

2025-09-15 • via Nuitee
D
Divyesh • couple • us
1
2025-09-15 • via Nuitee
K
Karina • family_with_children • us
1
2025-09-14 • via Nuitee
D
Danielle • couple • us
1
2025-09-13 • via Nuitee
K
Kurudi • couple • us
9
It was very comfortable
Pros:

It was clean and well maintained

Cons:

None

2025-09-11 • via Nuitee
T
Tracie • partner
10
Pros:

Check in was quick and easy. We stayed here for a football game at Prairie View A&M.The beds were a little lumpy, but I slept well and appreciated the two kids of pillows offered (soft/firm). The bathroom was stocked with all Dove products. The in room coffee bar was stocked with everything needed for cup of coffee to go. I didn’t try the breakfast buffet, but I did see some of the pastries offered, and they looked tasty. I would recommend this stay to anyone looking for a close, clean, and convenient option.

2025-09-08 • via Nuitee