Holiday Inn Express Hotel & Suites Waller by IHG

Hotels
•
Holiday Inn Express
7.3 (138 reviews)
31380 FM 2920 , Waller , US
+1 936-372-3700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean property
Some guests would stay again
Cons:
Booking/refund/hold issues
Pool closed during stay
TV issues (blue screen)
Weak/disconnecting Wi‑Fi
Facility/renovation disruptions

Categories

Cleanliness
9.5
Multiple reviewers explicitly praised the property's cleanliness; positive sentiment overall.
Service
9
Staff repeatedly praised for friendliness, though there are isolated service issues (booking/hold/refund) reported; overall service perception remains strong.
Location
7.3
Standard quality for this hotel tier.
Room Quality
6
Complaints about the TV (blue screen) and weak/disconnecting Wi‑Fi; building/renovation noted as a negative impact on room/facility condition.
Amenities
6
Key amenity complaints: the pool was reported closed (a focal point for one guest) and Wi‑Fi problems affected guest experience.
Value for Money
6
Several guests reported unresolved billing/hold/refund issues, reducing perceived value.
Food and Beverage
7.3
Standard quality for this hotel tier.
Overall Experience
7.3
Mixed reviews: some guests called their stay 'excellent' and praised staff/cleanliness, while others reported major issues (booking/refunds, closed pool, Wi‑Fi) leading to a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just off Highway 290 and close to Texas A&M University-Prairie View, our Waller hotel provides easy access to Houston city centre.

Relaxing Amenities
Guests can unwind in the outdoor pool, stay active in the fitness centre, and stay connected with free Wi-Fi. Laundry facilities are also available for convenience.

Nearby Attractions
Explore Houston Premium Outlets, Waller County Golf Course, and other popular attractions just a short drive away. The Holiday Inn Express Waller is the perfect base for your Texas adventures.

Book now for a memorable stay at Holiday Inn Express Waller!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Guest Reviews

7.3
Based on 138 reviews
Cleanliness: 9.5
Service: 9
Location: 7.3
Room Quality: 6
Amenities: 6
Value for Money: 6
Food and Beverage: 7.3
Overall Experience: 7.3
T
Thijs • couple • us
1
waardeloos
Pros:

NIETS

Cons:

OOK zwembad. was stuk

2026-11-04 • via Nuitee
M
Murray • solo_traveller • us
7
2026-10-25 • via Nuitee
C
Cherrise • family_with_children • us
8
2026-10-24 • via Nuitee
T
Thijs • extended_group • nl
4
kom hier nooit meer
Pros:

matig

Cons:

Per ongeluk fout boeking. ( 3 maanden later )
Dus nieuwe boeking gedaan. Ter plaatse. Zou wel geregeld worden. terugstorten. dus NIET !!!
snap best dat er kosten op zitten. maar niet is wel heel weinig !!
tevens was zwembad dicht. ( waar we voor kwamen. 40 gr temp. was het )

2026-10-08 • via Nuitee
H
Henrietta • couple • us
9
2026-09-01 • via Nuitee
M
McCleary • couple • us
9
Overall ok
Cons:

Still have not received my 50 dollar hold

2026-08-31 • via Nuitee
A
Alicia • couple • us
10
2026-08-24 • via Nuitee
M
Massingill • solo_traveller • us
10
2026-08-13 • via Nuitee
H
Harpreet • family_with_children • us
10
Excellent- will stay again
Pros:

Staff and cleaniness of the property

2026-08-11 • via Nuitee
R
Ramiro • solo_traveller • us
4
Cons:

Tv screen was blue. Wifi kept disconnecting. Weak signal.

2026-08-11 • via Nuitee
T
Tremesia • family_with_children • us
5
The stay was ok
Pros:

The staff was nice

Cons:

The facility and the building/renovation

2026-08-03 • via Nuitee
J
Jennifer • couple • us
10
2026-07-20 • via Nuitee
Y
York • solo_traveller • us
10
2026-06-20 • via Nuitee
B
Briana • couple • us
10
2026-06-05 • via Nuitee
M
Munoz • family_with_children • us
10
🫡💯
Pros:

Everything

Cons:

Everything

2026-05-14 • via Nuitee
K
Katherine • extended_group • us
8
Pros:

The staff was great. Breakfast was a bonus

Cons:

Booked 2 rooms and would have liked them to be next to each other, but if this is all to complain about why complain. Everything was great

2026-05-04 • via Nuitee
S
Shelldonia • family_with_children • us
8
2026-04-08 • via Nuitee
M
Morris • couple • us
10
2026-01-19 • via Nuitee
C
cameran • solo_traveller • us
10
Very good, highly recommend
Pros:

Place was perfect, very clean

2026-01-19 • via Nuitee
J
Juanene • solo_traveller • us
6
Cons:

Could not sleep the fire alarm kept going off didn't go to sleep until 1am and had to get back up @ 5am and there was only one person working that night.

2026-01-15 • via Nuitee