Holiday Inn Express Hotel & Suites Crestview by IHG

Hotels
Holiday Inn Express
8.8 (118 reviews)
125 Cracker Barrel Drive, Crestview, Florida, 32536-2230 , Crestview , US

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Picnic area
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Easy check-in
Comfy bed
Clean room
Cons:
Musty room smell
Bugs in bathroom
Outdated property

Categories

Cleanliness
8.09
Room had issues with cleanliness, including musty smell and bugs in the bathroom.
Service
9.56
Staff was friendly and professional; check-in was easy.
Location
9.4
The exterior looked appealing, contributing to overall good location sentiment.
Room Quality
8.05
Room was initially disappointing with issues in functionality (A/C, shower head).
Amenities
9.08
Basic amenities provided, but property requires updates.
Value for Money
8.54
Disappointment due to pricing versus quality; not satisfactory for the price paid.
Food and Beverage
8.59
Breakfast was typical but acceptable.
Overall Experience
9.06
Positive experience overall despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:01

Property Description

Indulge in Relaxation and Fitness
Enjoy the indoor pool and fitness center during your stay.

Modern Amenities for Convenience
Benefit from complimentary wireless internet, buffet breakfast, and a picnic area.

Ideal for Business and Events
Make use of the 24-hour business center, conference space, and meeting rooms.

Make yourself at home at Holiday Inn Express Hotel & Suites Crestview. Book now for a memorable stay!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PNS

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 118 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.4
Room Quality: 8.05
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 9.06
M
Molly family
10
Pros:

Felt safe. Quiet clean.

2025-10-01 via Nuitee
S
sharon
10
Pros:

Great

2025-09-26 via Nuitee
D
Donna family
8
Pros:

Good

2025-08-10 via Nuitee
J
Jessica family
6
Pros:

This is the second time we've stayed at this property and we were disappointed this time. The room smelled musty and potentially mildewy. The shower head was either either a slow trickle or blasting. Only 3 towels for 4 people. For over $200 a night, it was disappointing.

2025-08-07 via Nuitee
A
Angela family_with_children
10
Pros:

We thoroughly enjoyed everything about our stay. The online booking couldn’t have been any easier and when we arrived at the hotel, checking in was a breeze. Staff was nice and professional, especially the lady that checked us in(sorry, I didn’t get your name), but nothing beats our room!! Props to housekeeping, our room was very clean and had EVERYTHING we needed for our stay. Our room got very cold, very quick…just how we like it and our bed was one of the comfiest I’ve ever been in. This stay was at the top of our list and we would definitely stay here again!!

2025-08-06 via Nuitee
L
Leilani family
10
Pros:

The food was ok, bed was good

2025-07-31 via Nuitee
V
vilma partner
10
Pros:

The staff are very nice

2025-07-26 via Nuitee
D
Daisy family
6
Pros:

While the outside looked appealing, the inside left far too much to be desired. Our stay was for 3 nights. Our A/C took forever to cool off the room. Our bathroom had no fan making it hot and muggy causing mold to appear on the roof. Breakfast was ok. Very typical options but good. Updates are needed on the property as it is a bit outdated.

2025-07-11 via Nuitee
L
Lisa
6
Pros:

Staff was friendly and helpful. Bathroom had bugs on the floor and sink drain fell apart. We could hear people talking very early in the morning outside of our room. Definitely was upgraded from other holiday inns we have been in, but don’t see us ever returning.

2025-07-07 via Nuitee
K
Kalebria
8
Pros:

I had a wonderful experience at this hotel. The entire property was exceptionally clean, the staff were friendly and accommodating, and the area was peaceful and quiet. The bed was incredibly comfortable and made for a great night’s sleep. I also really appreciated the continental breakfast and the convenience of free parking. I will absolutely be staying here again!

2025-07-06 via Nuitee
H
Holly family
6
Pros:

First room not clean standing water in bathtub and feathers in the room floor

2025-07-04 via Nuitee
J
Jodi
8
Pros:

Staff was very helpful!

2025-06-29 via Nuitee
A
Annabel family
10
Pros:

Everyone at this location was super friendly and the hotel was immaculate! The hotel smelled fresh and the breakfast was great. Chrisitie at the front desk was very very kind and we enjoyed visiting with her during our stay. She was professional and friendly at the same time. Would definitely stay at this location if we’re ever in that area. Thank you to all the staff. You all run a wonderful, safe and clean hotel. It makes a difference and it was noticed and appreciated! God bless y’all!

2025-06-19 via Nuitee
M
Marlene family_with_children
10
Pros:

Everything was clean and well organized.

2025-06-15 via Nuitee
N
Nelson family
10
Pros:

Very friendly staff, clean.

2025-06-12 via Nuitee
L
LINDA family
10
Pros:

Very clean and spacious!

2025-06-11 via Nuitee
B
Brittney
10
Pros:

The rooms were nice and clean. Also, the breakfast was good.

2025-05-26 via Nuitee
G
Georgia
10
Pros:

Very nice and super clean room

2025-05-06 via Nuitee
R
Rev Aldredge family
10
Pros:

A very good stay

2025-04-14 via Nuitee
V
Verified traveler
8
Pros:

Okay.

2025-04-13 via Nuitee