Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen by IHG

Hotels
•
Holiday Inn Express
7.9 (214 reviews)
2860 North Westport Drive , Port Allen , US
+1 225-343-9967

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast (homemade biscuits mentioned)
Indoor pool (popular with repeat guests)
Convenient location close to interstate
Nice, well-cooled rooms for many guests
Cons:
Housekeeping failures: towels not changed, trash not taken, dirty wash rags left
Some TV channels scrambled
Reservation/booking confusion (including paid booking with no room available)
Staff entering rooms without knocking
Slow room cleaning
Lack of extra blankets when requested

Categories

Cleanliness
4.5
Multiple reviews report housekeeping failures (towels not changed, trash not taken, dirty wash rags left), indicating significant cleanliness issues.
Service
9
Staff repeatedly described as friendly, helpful and professional; some isolated service lapses (reservation confusion, staff entering without knocking, housekeeping responsiveness) but overall very positive.
Location
8.5
Several guests cited the hotel as conveniently located (close to interstate) and a good stop while traveling.
Room Quality
7.2
Mixed reports: some guests noted nice, cold air-conditioned rooms; others reported scrambled TV channels and slow/insufficient room cleaning.
Amenities
8.8
Indoor pool praised and breakfast amenities noted positively; some TV channel issues affect perceived amenity quality.
Value for Money
7.9
Standard quality for this hotel tier (not specifically mentioned in reviews).
Food and Beverage
8.8
Breakfast received frequent positive mentions (delicious, homemade biscuits), though a few guests noted breakfast shortcomings.
Overall Experience
8.5
Generally positive travel experience with good staff, breakfast and amenities, tempered by recurring cleanliness and occasional booking/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located just off I-10, our Port Allen hotel is a short 10-minute drive from downtown Baton Rouge, making it the perfect base for exploring the area.

Comfortable Accommodations
Relax in our guest rooms featuring modern amenities such as free Wi-Fi, flat-screen TVs with cable channels, and convenient appliances like a microwave and refrigerator.

Great Facilities
Enjoy our indoor pool for a refreshing dip, stay active at the gym, and take care of work tasks at the business center during your stay at Holiday Inn Express Hotel & Suites Baton Rouge-Port Allen.

Book your stay now at the Holiday Inn Express Port Allen and experience comfort and convenience during your visit to Baton Rouge!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The property will be undergoing renovations until April 2018. During this period, guests may experience some noise or light disturbances, and some facilities may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 31, 2026 until Wed, Sep 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTR

Location

Guest Reviews

7.9
Based on 214 reviews
Cleanliness: 4.5
Service: 9
Location: 8.5
Room Quality: 7.2
Amenities: 8.8
Value for Money: 7.9
Food and Beverage: 8.8
Overall Experience: 8.5
T
Thompson • solo_traveller • us
8
Pros:

Friendly staff

Cons:

Did not clean the room or change out towels

2026-11-06 • via Nuitee
T
Thompson • solo_traveller • us
9
Pros:

Friendly staff

Cons:

Cleanliness
Cleaning staff did not change out our towels on Saturday or come take out the trash after asking them twice.

2026-10-26 • via Nuitee
A
Andriella • couple • us
10
2026-10-12 • via Nuitee
T
Tammie • couple • us
10
Pros:

Cleanliness and the friendly helpful staff

2026-10-07 • via Nuitee
L
Latasha • family_with_children • us
10
Wonderful
Pros:

I like the fact that the Staff was very clean.

Cons:

There was a bit of confusion about my reservation other than that everybody was pretty nice

2026-09-16 • via Nuitee
T
Thompson • solo_traveller • us
7
Pros:

Staff was friendly

Cons:

Cleanliness of room
Dirty wash rags were left in bathroom did not change out our Dirty towels or take out trash.

2026-09-14 • via Nuitee
R
Rodney • couple • us
10
Pros:

The Hospitality and Breakfast was delicious

Cons:

Nothing

2026-09-10 • via Nuitee
W
William • solo_traveller • us
10
Pros:

It was close to the interstate and the breakfast was good.

Cons:

N/A

2026-09-08 • via Nuitee
G
Gerard • solo_traveller • us
8
Cons:

A majority of the tv channels were scrambled, that needs to be fixed ASAP.

2026-09-07 • via Nuitee
L
Latrice • family_with_children • us
1
I will not use this booking site again.
Pros:

Nothing. Hotel was booked and paid for to find out there were no rooms available.

Cons:

Hotel are booking rooms online when no rooms be available.

2026-08-28 • via Nuitee
C
Crystal • family_with_children • us
10
Loved the indoor pool I go there every year just for that
Pros:

It was good I liked everything

Cons:

I liked everything

2026-08-25 • via Nuitee
W
Waldermar • family_with_children • us
9
Bien
Pros:

Esta bes fueron amables y gracias por eso

Cons:

Que les pido cobijas extras y no me las dan el hotel para mi esta muy frio y tengo que tener mas cobijas y sabanas extras para sentirme a susto por que el clima del hotel esta muy frio

2026-08-24 • via Nuitee
T
Tammie • family_with_children • us
10
2026-08-17 • via Nuitee
T
Thompson • solo_traveller • us
9
Pros:

Everything but breakfast

Cons:

Breakfast

2026-08-16 • via Nuitee
M
Metin • couple • us
5
2026-08-03 • via Nuitee
M
Marsha • couple • us
10
2026-07-19 • via Nuitee
T
Thompson • solo_traveller • us
8
Pros:

Friendly staff

Cons:

Did not change towels out or clean the room.

2026-07-15 • via Nuitee
R
Roshonda • solo_traveller • us
8
I had a very nice stay
2026-07-14 • via Nuitee
C
Cheri • couple • us
8
2026-07-06 • via Nuitee
M
Mark • couple • us
10
2026-07-02 • via Nuitee