Candlewood Suites Harrisburg I-81 Hershey Area by IHG

Hotels
•
Candlewood Suites
8.2 (529 reviews)
504 North Mountain Road , Harrisburg , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Unpleasant smells

Categories

Cleanliness
5.7
Multiple reviews cited unsanitary conditions, including black mold and filth.
Service
9.7
Staff were friendly and check-in was easy, although there were issues with room service communication.
Location
9.7
Convenient location close to shopping and attractions.
Room Quality
7.2
Rooms reported to be dated with unpleasant smells, impacting overall comfort.
Amenities
8.2
Amenities were included but overall inadequate, particularly regarding cleanliness and equipment.
Value for Money
7.7
Good deal for the area, but compromises on quality and cleanliness affect perceived value.
Food and Beverage
8.7
No specifics regarding food and beverage were mentioned; standard quality expected.
Overall Experience
8.7
Mixed experiences with staff and location; significant cleanliness issues detracted from stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:54

Property Description

Spacious Accommodations with Kitchenette and Entertainment

The Candlewood Suites Harrisburg provides guests with spacious accommodations featuring a fully equipped kitchenette and a DVD player, perfect for a comfortable and convenient stay.

Indoor Pool, Hot Tub, and Fitness Center

Guests can enjoy the hotel's indoor pool, hot tub, and 24-hour fitness center, ideal for relaxation and staying active during their visit.

Convenience and Entertainment Options

With amenities like free Wi-Fi, a terrace with barbecue grills, and a 24-hour convenience store offering frozen meals and snacks, the hotel ensures that guests have everything they need for a pleasant stay.

Book your stay at Candlewood Suites Harrisburg now for a memorable and enjoyable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pool parties are not permitted at the hotel. Non guests are not permitted in the pool area.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 529 reviews
Cleanliness: 5.7
Service: 9.7
Location: 9.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.7
P
Pheasant • couple • us
10
The price we paid for the quality was excellent!
Pros:

I was impressed how nice it was. The dishes and stuff overwatered really was great!

Cons:

I like the property very much

2026-07-18 • via Nuitee
B
boone • solo_traveller • us
1
Sorry maintenance
Cons:

I could only get 1 channel on the TV
The person at the front desk couldn't get the TV to work
He said he would call maintenance but nobody fixed it or offered another room

2026-07-16 • via Nuitee
R
Robin • couple • us
5
Pros:

Bed was very comfortable

Cons:

The smell of the room

2026-07-16 • via Nuitee
C
Cassandra • family_with_children • us
3
2026-07-13 • via Nuitee
B
Breeden • family_with_children • us
2
This place is a joke. Needs new owners and new staff
Pros:

Nothing

Cons:

Nothing

2026-07-11 • via Nuitee
C
Christopher • solo_traveller • us
7
Pros:

Staff was excellent. Room was spacious and fridge was great feature

Cons:

Tub was in disrepair. Empty drink bottle and pillow cases found under bed

2026-07-09 • via Nuitee
J
Jamie • couple • us
10
Pros:

Swimming pool not working

Cons:

Swimming pool not working

2026-07-05 • via Nuitee
C
Candice • couple • us
2
Find somewhere else to stay!
Cons:

Smelled awful, people living there full time

2026-06-29 • via Nuitee
D
Dawn • extended_group • us
7
Was perfect for one night stay while at Hershey for concert
Pros:

Location , price

Cons:

Outdated, loud ice cube maker that ran all night.

2026-06-27 • via Nuitee
M
Mark • couple • us
8
2026-06-18 • via Nuitee
L
Luis • couple • us
6
Arepentido de haber reservado
Pros:

Regular

Cons:

El cuarto que me asignaron tenía un fuerte olor a humedad el baño olía mal

2026-06-15 • via Nuitee
D
Devann • couple • us
5
I stayed and double paid
Pros:

Nothing great but it was fine

Cons:

They checked someone else into my room that I prepaid and checked me into so
Done else’s room and charged me a second time. We had the same last name but I caught it at check in. I was assured 2 times day of check in and at check out i was only charged once. They gave me a receipt with that guests info and i assume my info to him.

If that wasn’t bad enough, 2 calls to the property and i was ignored. Still have no refund

2026-06-07 • via Nuitee
G
George • solo_traveller • us
10
2026-06-05 • via Nuitee
C
chrisjN53GC • Business
2
Dirty rooms and subpar management
Pros:

Just like several other recent 1 star reviews, I was given a room that wasn't properly cleaned. I gave management two opportunities to make things right.
On day 2 they assured me that the room would receive a full cleaning - didn't happen. On day 3, same assurance - floors recieved a dirty mopping and trash was emptied.

What was my specific and detailed complaint? Shower curtain was giving off a horrible piss smell, dirty towel hanging over the shower curtain, clearly the shower wasn't cleaned at all. The coffee pot and every other appliance had clear signs of filth.

The GM and housekeeping are gone by noon so the clerk at the front desk has to deal with all of the dissatisfied guests.
As a government employee traveling on official business, I will be recommending this property be removed from the approved list of accommodations.

2026-06-04 • via Tripadvisor
N
Naima • extended_group • us
9
2026-05-30 • via Nuitee
T
Takeria • solo_traveller • us
9
2026-05-29 • via Nuitee
N
Nicole • family_with_children • us
1
2026-05-26 • via Nuitee
M
Mia2424 • Solo travel • San Miguel de Allende, Central Mexico and Gulf Coast
2
Worst hotel in the universe
Pros:

Everything was beyond horrible, checked in and was given a defective key upstairs and downstairs and back up with luggage... Room was unclean. Bugs and hair in bed.bathtub moldy and dirty. Front desk came up and have be new sheets and blanket. I was so freaked out I couldn't sleep. Didn't shower either.

2026-05-18 • via Tripadvisor
C
Cynthia • solo_traveller • us
2
2026-05-18 • via Nuitee
B
Bikhet • Family
2
Horrendous experience. Do not stay here.
Pros:

My son and his family have not traveled overnight or more than 10 years, because he is a disabled vet. They decided you want to travel from Maine to visit us in South Carolina. I if I wanted to pay their expenses and make the arrangements. Reserved an ADA room for their family of three. The room was was dirty upon check-in. Fire alarm went off almost immediately, and of course the elevators lock. They had a chat with a local later who said the alarms will go off frequently . Anyway, he took the stairs in in his wheelchair. Before you criticize that move, imagine, in addition to no use of legs, also having PTSD. Could you sit in the so-called refuge area with the alarm screeching and strobe lights flashing , waiting to be rescued? And his family wasn't going to leave him behind, so he took the stairs in his wheelchair. Got to the lobby and complained about the dirty room, and that he did not want to be on an upper floor after the fire alarm experience. They were put in a one bed room, so one of them was not going to have a bed. Ask for a cot, they don't have them. Asked for an adjoining room, none available. Apparently no second room available either. I called customer service four times, and they reached out to the general manager who we never heard from. Finally they decided to crash as they still have a long trip the next day. Checked out, looked at the invoice, that double charged for the ADA room they never slept in.
Wish I'd checked the Google reviews ahead of time, they are horrendous. Avoid this place at all cost. In fact, sleep in your car, you'll be better off.
Made my fifth call to customer service this morning, I'll update if anything changes.

2026-05-17 • via Tripadvisor