SpringHill Suites by Marriott Charlotte Ballantyne

Hotels
•
SpringHill Suites
8.8 (188 reviews)
12325 Johnston Rd, Charlotte, North Carolina, 28277 , Charlotte , US
1-704-817-1500

listing image 1
Show all photos

Facilities

Free breakfast
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good amenities
Cons:
Issues with room comfort
Maintenance concerns

Categories

Cleanliness
8.05
Specific mentions of cleanliness were mixed, indicating some issues with maintenance.
Service
9.55
Service was praised consistently, with mentions of friendly and professional staff.
Location
9.05
The location was convenient for access to local attractions.
Room Quality
7.55
Several reviews mentioned issues with room quality and comfort.
Amenities
9.05
Amenities such as the indoor pool were particularly appreciated, though some limited hours were noted.
Value for Money
9.05
Value for money received mixed feedback, particularly regarding room comfort.
Food and Beverage
8.55
Breakfast received positive comments, but with suggestions for improvement.
Overall Experience
9.55
General sentiments were positive, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:50

Property Description

Recreational Amenities: Indulge in the indoor pool and 24-hour fitness center for a relaxing stay.

Additional Features: Stay connected with complimentary wireless internet access while shopping at the gift shops/newsstands.

Event Space: Host successful events at the 3392 square feet conference space and 3 meeting rooms.

Wrap up your day with a drink at the bar/lounge. Book your stay at SpringHill Suites by Marriott Charlotte Ballantyne for a memorable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.8
Based on 188 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.05
Room Quality: 7.55
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 9.55
C
Crystal • extended_group • us
9
2026-07-20 • via Nuitee
C
Crystal • couple • us
9
Wonderful, peaceful, will be back
Pros:

Cleanliness and location

2026-07-20 • via Nuitee
B
Brittany • couple • us
1
Kind staff but ridiculously unclean
Pros:

The front desk staff was very kind and helpful despite our experience. We did receive a full refund

Cons:

Unfortunately, soon after check-in at our first room, we found a cockroach crawling up the curtain, we went downstairs and requested a room change, and upon being placed in our second room, found evidence of bedbugs on one of the mattresses. We returned downstairs and informed the front desk that we would be checking out. They were very kind, but that is absolutely unacceptable from a cleanliness perspective.

2026-07-14 • via Nuitee
A
Ashley • couple • us
10
Amazing staff all across the board, good breakfast, the room was great, the bed was so comfortable.
Pros:

Nice property, clean, room was big

2026-07-13 • via Nuitee
G
Gribben • solo_traveller • us
3
Pros:

Breakfast was a D. Floors were dirty in Breakfast area, Orange juice out of service x2, apple juice out of service, sausage patties were not edible and tasted manufactured, sausage links were fair. Plastic flimsy forks and Styrofoam plates were a sign that this establishment is not green and does not care about the environment.
People seemed to be coming from cars in pajamas and taking food back to vehicles as a possible indication they were not paying guests just there for the free Breakfast.
Breakfast did not represent The Marriott name at all. Eggs were some yellow things folded over, overall, Breakfast i gave it a D
Pool was out of service,
Carpet on 2nd floor smelled really bad when we arrived, and was visibly dirty.
Elevator floors needed mopping and had syrup smashed on them and walked through.
I waited with my family, wife , 21 yr old son and two teenagers for 70 minutes to get checked in and handed room keys that did not reflect the picture of the room I reserved.
Staff also made me very nervous that I might not have a room as they were overbooked, they said.

I would never stay there again, as I believe this experience was a direct reflection of management, laziness and poor decisions that were consistent with a "don't care attitude "

Overall Grade; D+

Cons:

Stated.

2026-07-13 • via Nuitee
R
Rebecca • solo_traveller • us
3
Won’t come here again. The ratings are totally false
Pros:

I was able to get a room

Cons:

The room is hot as crap.
There is a huge red stain in the floor, hope it’s wine and not blood
The bathtub was slicker than crap

2026-07-12 • via Nuitee
P
Paul • solo_traveller • us
10
2026-07-09 • via Nuitee
J
Joyce • solo_traveller • us
8
Pros:

Great location

2026-07-06 • via Nuitee
D
Donna • couple • us
8
2026-07-06 • via Nuitee
M
Melvin • extended_group • us
10
2026-07-01 • via Nuitee
C
Chinyere • couple • au
9
An excellent property in a beautiful location
Pros:

The property is in a beautiful location near restaurants. It has good facilities and the staff are very friendly. The rooms are spacious and comfortable.

Cons:

Nothing.

2026-06-30 • via Nuitee
W
Walsh • family_with_children • us
9
Would stay there again. Everything is well run.
Pros:

Very comfortable beds. Lots of room for 5 people.

Cons:

Layout was weird. Long walk to the elevator and then to our room. Faster to take the stairs.

2026-06-30 • via Nuitee
L
Latrauna • solo_traveller • us
4
Staff was very helpful
Pros:

Stafff was very pleasant and helpful

Cons:

My shower was leaking water and someone was yo come the next day and never did

2026-06-28 • via Nuitee
L
Lashella • couple • us
10
2026-06-28 • via Nuitee
I
Ian • extended_group • us
9
2026-06-25 • via Nuitee
G
Genevieve • couple • us
9
Loved the area and the hotel.
Pros:

1st time visiting Charolette & the rating helped in deciding where to stay & this hotel didn’t disappoint. Kids were staying in hotel for a soccer tournament & staff politely placed us in a quiet area..Loved the hospitality and the staff cleaned our room. We loved it!

Cons:

Wasn’t much to in the hotel so we had to travel for food & drinks. But it was places within walking distance.

2026-06-22 • via Nuitee
N
Nikolay • extended_group • us
10
2026-06-21 • via Nuitee
B
Brittany • couple • us
9
2026-06-15 • via Nuitee
C
Carolyn • family_with_children • us
9
2026-06-12 • via Nuitee
R
Rosti • solo_traveller • us
8
Nice, but not for the price I paid.
2026-06-11 • via Nuitee