SpringHill Suites by Marriott Charlotte Ballantyne

Wow got hi pi kp

Room was clean. Bed was comfortable. Room layout was nice, with a sofa, desk, and space to walk around the bed. Shower pressure was great. Toilet was small, small as not your average height, which makes it uncomfortable for tall people. Breakfast was typical, sausages, bagels, oatmeal, yoghurt and a waffle maker. Not very plentiful like other places. Night shift was pretty indifferent. There were no carts available, when we asked an employee he said they had but he didn’t know where to find them. He didn’t offer himself to ask around. Then a couple of other people around the front desk saw me struggling taking things and nobody offered help. Check in was fast but an AI would have probably been more welcoming. Stay was fine. Price was right. Not planning to come back in the near future. Customer service is important for me. If you don’t care much. I recommend.

The bathroom sink does not drain well in room 411 and the shower faucet needs to be fastened to the wall better.

A+

Aircondition was making racket.

We did this for Father’s Day. The indoor pool was so fun and it was convenient to all of Charlotte and the surrounding area

Good in general, service was excellent but A/C was too loud.

The morning breakfast was very good! I found the items for sale a little high. The staff at the front desk was very professional and friendly Wednesday to Saturday. The young man on Saturday was not friendly at all.

The women from Wednesday September 10th to Friday September 12th were very professional and friendly. The man on Saturday September 13th wasn't so friendly.

Room was hot. Bed was hard & super uncomfortable. I stay here every trip to Charlotte. But never again. We checked out & went to Renaissance. A much nicer hotel.

Well maintained

SHS was amazing as always. Rooms very clean, halls and elevator. Lobby spotless. Staff friendlay and so quiet during sleep hours. Breakfast was tasty as well. An overall great experience

This is a nice facility. And our second stay while visiting Charlotte for shows at the Amp Ballentyne. My only issue was that breakfast cuts off at 9:30 sharp. I made it to the lobby at 9:32 and the cleanup person already had everything wrapped up. Didnt even offer a pastery or fruit.

Customer service was great and staff

Very surprised about the condition of this hotel review said it was great and I found it just OK- or slightly less than ok.

Very pleasant!

Nice

Like polished poop. I’m not sure why this hotel has such positive reviews. I’m not really hard to please but: the sliding door for the bathroom would not stay shut so we had to wedge a shoe in so that we could use the restroom in privacy, we got a room with a fold out bed couch and the bed had no sheets in the room and was stained with what looked like blood. We kept it closed and layered the main bed’s comforter on it. The shower handle nearly came out of the wall. Those were the worst things, but of course we were in town for a swim meet and didn’t get to our room until pretty late so just put up with it. It’s like they used a contractor to do refurbishments and they did really subpar, cheap and shoddy fixes, like just putting a bandaid on things. Also not as important but I would not recommend using the pool. It is disgusting. Hopefully you can find somewhere better. I don’t recommend!

Clean room , great staff

The breakfast was okay. It was the same options both days we were there. The only issue I didn't care for was during breakfast. It wasn't my family affected, but I watched a group of young girls come downstairs for breakfast around 955am. They wanted to make waffles and the overseer refused to provide waffle batter (I overhead the conversation while making my plate) I feel that was wrong considering that breakfasy wasn't over yet. To disappoint a group little girls like that wasnt right because breakfast was still open. Sometimes it may extend the work schedule, but I believe it's about good service - which I don't think was accomplished that weekend morning.

It would be nice to have options besides cheesy omlets as well, such as scrambled eggs. Not everyone cares for cheese on eggs. As well as to half and half pork/turkey sausage. Not everyone likes pork only and not everyone cares for turkey sausage.