SpringHill Suites by Marriott Charlotte Ballantyne

Hotels
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SpringHill Suites
8.7 (792 reviews)
12325 Johnston Road , Charlotte , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff and good customer service in many cases
Comfortable beds and spacious rooms
Very good location (near restaurants, pleasant surroundings)
Nice property/room layout for many guests
Cons:
Significant cleanliness problems reported (cockroach, bedbug evidence, dirty carpets/elevators)
Breakfast quality and service frequently criticized (limited items, outages, poor food)
Operational issues: overbooking, long check-in waits, unexpected damage fees
Amenities inconsistently maintained (pool out of service, elevator problems); some room stains

Categories

Cleanliness
6.8
Multiple guests reported serious cleanliness problems (cockroach, bedbug evidence, filthy carpets, dirty elevators and breakfast area). Several accounts drove a notably lower cleanliness perception.
Service
9.4
Staff are frequently described as kind and helpful; guests received refunds in problem cases. Some reports of unfriendly or overbooked front desk experiences, but overall service sentiment is positive.
Location
9.6
Location repeatedly praised (near restaurants, beautiful surroundings); many reviewers cited location as a strong positive.
Room Quality
9
Many guests noted comfortable, spacious rooms and good beds; isolated reports of stains, uncomfortable beds, and one severe bedbug incident tempered the rating.
Amenities
8.9
Property has good facilities according to some reviewers, but there are complaints about pool being out of service and elevator issues; amenities are generally solid but inconsistently maintained.
Value for Money
8.2
Several guests felt the price did not match the experience (expected cleaner facility for price, unexpected damage fees), while others found the stay acceptable — mixed but slightly below top-tier value.
Food and Beverage
8.7
Breakfast opinions vary widely: multiple complaints about poor quality, limited items, late service and outages, but some guests reported a good breakfast experience — overall mixed/average for this hotel tier.
Overall Experience
9
Aggregate experience is generally positive due to location, room comfort and helpful staff, but several serious cleanliness and operational issues (overbooking, fees, facility maintenance) created a divided set of experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-16 07:46

Property Description

Luxurious Guest Studios with Modern Amenities
Experience comfort and convenience in our guest studios at SpringHill Suites by Marriott Charlotte Ballantyne. Each studio is equipped with a microwave, refrigerator, coffee facilities, and cable TV with HBO. Stay connected with free WiFi and unwind in style.

Impressive Facilities for Business and Leisure
Whether you're here for work or relaxation, our hotel has you covered. Enjoy access to our indoor pool, gym, business center, and 4,000-square-feet of meeting space. Plus, take advantage of our two electric vehicle charging stations, perfect for eco-conscious travelers.

Convenient Location with Nearby Attractions
Located just a short drive from Spectrum Center, Ballantyne Village, and Carolina Place Mall, our hotel offers the perfect blend of serenity and excitement. After a day of exploring, unwind at our full-service bar and make the most of your stay.

Book now for an unforgettable experience at SpringHill Suites by Marriott Charlotte Ballantyne.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8.7
Based on 792 reviews
Cleanliness: 6.8
Service: 9.4
Location: 9.6
Room Quality: 9
Amenities: 8.9
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
K
Kristi • extended_group • us
9
Perfect
Pros:

The sitting area, bathroom and king size bed were great.

Cons:

NA

2026-10-29 • via Nuitee
A
Ana • couple • us
10
Pros:

The room was super clean and the staff were super nice

Cons:

The housekeeper did not come daily.

2026-10-29 • via Nuitee
D
Deanna Edwards • family_with_children • us
8
Great!
Cons:

Everything was good 😊

2026-10-26 • via Nuitee
R
Regina • extended_group • us
7
2026-10-26 • via Nuitee
A
Ashley • extended_group • us
10
Pros:

From check in to check out, everything was great! Not a single complaint.

2026-10-25 • via Nuitee
F
Fallon • couple • us
8
Friendly staff. Nice room layout.
Pros:

People were friendly and the room layout was nice.

Cons:

The pool was freezing and its indoor. It was the reason we booked 😂

2026-10-21 • via Nuitee
J
Joseph • solo_traveller • us
10
I had a great time
Pros:

It’s was quite nice and quiet not to much going on

2026-10-20 • via Nuitee
M
Michael • couple • us
4
Pros:

The room was spacious and well furnished.

Cons:

Upon check in I was given a non-functioning key. It's frustrating to carry your bags up to the 3rd floor and then have to go back. When I brought it to their attention, they seemed to be aware of an issue. The overnight front desk person seemed to be having some kind of cognitive difficulty, like a memory issue or maybe she was medicated. The AC in the room was extremely loud.

2026-10-19 • via Nuitee
A
Arionna • couple • us
10
2026-10-13 • via Nuitee
K
Kelley • family_with_children • us
10
2026-10-12 • via Nuitee
T
Tyeisha • couple • us
4
2026-10-12 • via Nuitee
B
Banerjee • solo_traveller • us
10
2026-09-11 • via Nuitee
N
Nathan • solo_traveller • us
9
2026-09-11 • via Nuitee
D
Dennis • couple • us
3
Very different
Cons:

The a/c was noisy and it finally froze up and quit working Saturday night.

2026-09-08 • via Nuitee
R
reginald • solo_traveller • us
9
Pros:

Location for airport, comfortable, clean

Cons:

Breakfast wasn't ready by 6..atleast I didn't notice it

2026-09-08 • via Nuitee
M
Martin • solo_traveller • us
8
2026-08-20 • via Nuitee
N
Nancy • solo_traveller • us
8
2026-08-18 • via Nuitee
N
Nechtman • extended_group • us
10
2026-08-17 • via Nuitee
M
Markus • solo_traveller • de
4
Cons:

Das Personal konnte mir keine Rechnung ausstellen. Sie meinten ich bekomme eine Rechnung, habe allerdings trotz mehrmaliger Nachfrage keine erhalten.

2026-08-15 • via Nuitee
S
Scott • solo_traveller • us
8
Easy access, clean and nice hotel. I will stay again.
Pros:

I liked the room lay out and accommodations. The front desk personnel were nice

Cons:

I liked the hotel. There were some cleanliness issues in the common areas, not the room. The breakfast was late coming out so I didn't get to have much other than muffins and banana and coffee.

2026-08-12 • via Nuitee