Mercure Gold Hotel Jumeirah Dubai by Accor

Hotels
•
Accor
8.6 (203 reviews)
Al Mina Road, Dubai, 66431 , Dubai , AE
971-4-43019888

listing image 1
Show all photos

Facilities

Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Excellent service from staff
Great location and amenities
Cons:
Some concerns over cleanliness
Implied need for updates in hotel facilities

Categories

Cleanliness
8.11
Rooms and pool area were generally clean, but mentioned potential maintenance needs.
Service
8.88
Outstanding service from multiple staff members, especially Ravi, who received numerous positive mentions.
Location
8.82
Great location close to major city points and businesses, positively highlighted in multiple reviews.
Room Quality
8.47
Rooms described as luxurious, with positives mentioned, but also some implied need for renewal.
Amenities
8.7
Amenities like the rooftop pool received praise; however, some user comments suggested a need for improvements.
Value for Money
8.56
Generally considered good value, although some cleanliness and renewal issues were noted that could affect perception.
Food and Beverage
8.61
Food options were well received, with good variety and quality.
Overall Experience
8.68
A combination of great experiences at the hotel, with specific praise for service and location outweighing minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Rejuvenate at the Spa and Relaxing Amenities: Indulge in massages at the full-service spa, enjoy the outdoor pool, steam room, and fitness center.

Fine Dining and Socializing: Experience international cuisine at Senses restaurant, 24-hour room service, complimentary reception, and a stylish bar/lounge.

Convenient Features and Services: Benefit from complimentary shuttle service for shopping, business center, limo service, and conference facilities.

Book your stay at Mercure Gold Hotel Jumeirah Dubai by Accor, where luxury meets convenience!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.6
Based on 203 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
2
267aryanm • Friends getaway
10
Excellent service
Pros:

Really good experience, Shaidujaman really helped us for guiding us during this trip,
The swimming pool was really clean and the water in good temperature

2026-02-08 • via Tripadvisor
C
chocod2026 • Friends getaway
10
Excellent service
Pros:

Perfect vacation with de staff, espacily Shaidujaman, the pool it’s very clean. I recommend. I was in the room 232 and I from Belgium

2026-02-08 • via Tripadvisor
R
Relax58933779211 • Friends getaway • Nottingham, Nottinghamshire, England
10
Spencer. Room 330.
Pros:

Shaidujaman and the upper rooftop pool was amazing. A personalized and professional service. He made my stay a memorable holiday; that I am sure to return soon.

2026-02-06 • via Tripadvisor
H
heddyb2026 • Friends getaway
10
Excellent
Pros:

The pool its very good Ravi its a super person !! Its a very good expérience thank you so much. I will comeback !!!!!!!!!!!

2026-02-01 • via Tripadvisor
I
ilkini2026 • Solo travel
10
Swimming pool very good service
Pros:

Very clean, good service and nice staff, I advise everyone, especially Shaidujaman, Very clean rooms,nexts i wiil coming this hotel with my family

2026-01-30 • via Tripadvisor
E
eminr2026 • Business
10
Exlelent service
Pros:

Shaidujaman thx for all and good pool servise,my room nom 217 ,Mst Pushpa sriver man thx ,i will came again every day) 👍👍

2026-01-30 • via Tripadvisor
W
Wander35855068859 • Business
10
Hotel service is very good
Pros:

had a very pleasant stay at this hotel. The swimming pool area was clean, well-maintained, and relaxing. The water quality was good, and there was enough space to enjoy without feeling crowded. It was one of the highlights of my stay.

The staff were extremely polite, professional, and helpful throughout my visit. From check-in to check-out, they responded quickly and always greeted guests with a smile. Their behavior made the experience even more comfortable.

The room service was prompt and efficient. Food arrived on time, was well presented, and tasted great. The housekeeping team also did a good job keeping the room neat and fresh.

Overall, I’m very satisfied and would recommend this hotel to others.
Specifically thanks to the shaidujaman
The person is very helpful & polite

2026-01-29 • via Tripadvisor
M
Mohan5108 • Business • Johor Bahru, Johor Bahru District, Johor
10
Room Service Cleaning Team
Pros:

Room service been very helpful and kind in all sort of works, I'm particular Ms Mandeep🥰🥰🥰

2026-01-19 • via Tripadvisor
1
118ebrua • Family
10
Excellent pool services
Pros:

Mrs shaidujaman is very hepfull person,kindly thank him so much and the pool is very clean and warm and clean area thank you so much everything love from istanbul our room number is 210🙏💐

2026-01-19 • via Tripadvisor
7
765bastians • Business
10
Excellent lifegaurd Shaidujaman
Pros:

Shaidujaman the lifeguard and his co-workers all are very nice, friendly, and professional the Pool area is always very clean … special thanks also to mr. Rashed
My room 110 was also always very clean thanks to the housekeeping

2026-01-18 • via Tripadvisor
T
TayebI2 • Family
10
He made me my day my asking into it
Pros:

Very nice experience and good service especially shaidujaman with his professional services working in reception im in room 222

2026-01-16 • via Tripadvisor
3
365yanb • Business
10
Excellent swimming pool
Pros:

Very good experience. The swimming pool was a pleasant experience, with the great kindness of SHAIDUJAMAN.

2026-01-15 • via Tripadvisor
A
aryanp338 • Family
8
Good staff and hygiene of the place
Pros:

Good service of the staff, specially Shaidujaman is really nice also gym in pools area is clean and hygiene, room is also vell maintain (109).

2026-01-15 • via Tripadvisor
A
amirab817 • Solo travel
10
Good service
Pros:

One of the best and Good hotel staff all very friendly ms sivagami very helpful and very professional all the best thank you all see you next time

2026-01-15 • via Tripadvisor
A
azaliiad • Couples
10
Все понравилось, спасибо за отдых!
Pros:

We are liked everything! Thank you so much! Thank you Nevenon reception for good work, our vacation was nice!

2026-01-13 • via Tripadvisor
U
ulug_beka2026 • Family
10
Excellent service swimming pool
Pros:

Hello, I am from Uzbekistan. It is my first time here, very nice room and very clean swimming pool, very clean, especially thanks to Mr. Shaydujaman. He is a very helpful person. My room is 322

2026-01-11 • via Tripadvisor
P
P577ZIantonn • Family
10
Excellent poolservice
Pros:

Very nice poolarea, with fantastic view over Dubai.
Clean and freash Walter.
And great service from Shaidujaman! We stay sy 221

2026-01-04 • via Tripadvisor
1
194adami • Solo travel
10
Exelent service
Pros:

Lifeguard mr.shaidujaman he is very good man perfect frendly water perfect temperatur hotel room exselent very good locatoon my room nr is 107

2026-01-02 • via Tripadvisor
A
ajeethb2025 • Business
10
Good hotel
Pros:

Very good hotel I am stayed in room number 339 room very luxury I like the staff they are very professional ms sivagami thank you very good property

2025-12-20 • via Tripadvisor
F
F5328MHkh • Business
10
Good hospitality ms sivagami
Pros:

One of the best hotel in Dubai. All the staff very friendly. Specially I want to mention ms sivagami she Is very helpful thank you

2025-12-20 • via Tripadvisor