Mercure Gold Hotel Jumeirah Dubai by Accor

Hotels
•
Accor
8.6 (203 reviews)
Al Mina Road, Dubai, 66431 , Dubai , AE
971-4-43019888

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Facilities

Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Excellent service from staff
Great location and amenities
Cons:
Some concerns over cleanliness
Implied need for updates in hotel facilities

Categories

Cleanliness
8.11
Rooms and pool area were generally clean, but mentioned potential maintenance needs.
Service
8.88
Outstanding service from multiple staff members, especially Ravi, who received numerous positive mentions.
Location
8.82
Great location close to major city points and businesses, positively highlighted in multiple reviews.
Room Quality
8.47
Rooms described as luxurious, with positives mentioned, but also some implied need for renewal.
Amenities
8.7
Amenities like the rooftop pool received praise; however, some user comments suggested a need for improvements.
Value for Money
8.56
Generally considered good value, although some cleanliness and renewal issues were noted that could affect perception.
Food and Beverage
8.61
Food options were well received, with good variety and quality.
Overall Experience
8.68
A combination of great experiences at the hotel, with specific praise for service and location outweighing minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:53

Property Description

Rejuvenate at the Spa and Relaxing Amenities: Indulge in massages at the full-service spa, enjoy the outdoor pool, steam room, and fitness center.

Fine Dining and Socializing: Experience international cuisine at Senses restaurant, 24-hour room service, complimentary reception, and a stylish bar/lounge.

Convenient Features and Services: Benefit from complimentary shuttle service for shopping, business center, limo service, and conference facilities.

Book your stay at Mercure Gold Hotel Jumeirah Dubai by Accor, where luxury meets convenience!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.6
Based on 203 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
M
madhavan2026 • Business
10
Excellent
Pros:

The ambience was good and Ravi helped yes a lot

2026-04-09 • via Tripadvisor
M
mohideens134 • Business
10
Excellent
Pros:

The swimming pool is clean and well-maintained. Mr. Ravi, the lifeguard, is always on duty and ensures safety. Towels and all necessary facilities are properly arranged for swimmers.

2026-04-09 • via Tripadvisor
X
X8043URkennethg • Friends getaway
10
Nice
Pros:

Mr rav is nice he always check our safety when we’re swimming

2026-04-05 • via Tripadvisor
A
aldions2026 • Friends getaway
10
terrific
Pros:

the lifeguard in the pool is friendly his name is ravi

2026-04-05 • via Tripadvisor
A
arviejaneg • Family
10
Nice
Pros:

Nice and very approachable he always check

2026-04-05 • via Tripadvisor
L
lovep670 • Family
10
Great
Pros:

Very nice staff.ravi ist best man they are help any time.allover i am happy

2026-03-08 • via Tripadvisor
T
tanveerurr2026 • Business
10
Great hospitality
Pros:

Awesome service neat and clean rooms. Single call away for any need best hotel to visit. Especially Pool on the top roof is totally Amazing and a life Guard Mr.Ravi very friendly and great person love to meet him and super friendly.

2026-03-07 • via Tripadvisor
S
sajida781 • Business
10
Great Experience!
Pros:

It was a great experience, specially the pool guy named Ravi was very kind and helping.

2026-03-07 • via Tripadvisor
S
swarnl2026 • Family
10
Nice service
Pros:

Good hotel and service Ms siva and Ms Yoon. Thanks fr everything and will definitely be back to your hotel

2026-03-06 • via Tripadvisor
B
boharf • Solo travel
10
About cleaning
Pros:

Bohar Singh does a fantastic job and always leaves everything looking spotless.

2026-03-06 • via Tripadvisor
S
satyendrak2026 • Business
10
Great pool
Pros:

Experience super great 👌 hospitality mercury gold hotel I enjoy a lot I recommend come at mercury gold hotel nice reception team nice swimming pool service was nice from mr.ravi life guard his very polite very kind nice location this hotel I will come soon
Best regards
MERCURE GOLD HOTEL

2026-03-02 • via Tripadvisor
J
jenishy • Business
10
Excellent
Pros:

Excellent atmosphere... the swimming pool is beautiful! The hospitality was top-notch, and all staff were very helpful. Special thanks to Mr. Ravi, the lifeguard. The location is great, and I'd definitely recommend staying here to everyone.

2026-03-01 • via Tripadvisor
U
U5795VUmaximeg • Business
10
Good
Pros:

The swimming pool very nice and also Ravi a very good guy

2026-03-01 • via Tripadvisor
D
Discover08213689799 • Family
10
Excellent
Pros:

Really good experience, very good hospitality, shoutout to Ravi for keeping the pool lively, and very goood. Really loved the hotel and it was worth it

2026-02-26 • via Tripadvisor
M
Maxing-n-Relaxing • Solo travel • London, England
4
Noise from nightclub until 3am nightly
Pros:

Loud music was audible in the room until 3am every night, with two nightclubs and a rooftop bar being in the hotel. The room had wear with holes in the headboard and broken coat hangers. The iron and hairdryer were missing. Housekeeping carts and foldaway beds were stored in corridors overnight. Toiletries in the bathroom were large bottles bolted to the wall. The location is not near to the metro or attractions. On the plus side, basement parking is free.

2026-02-21 • via Tripadvisor
C
Camper65707817489 • Solo travel
10
Wonderful experience
Pros:

Yoon clean hotel and great hospitality and come and see their services

2026-02-20 • via Tripadvisor
R
radhegobindad • Family
10
excellent experience
Pros:

The experience at the hotel is very joyful, especially the staff of the hotel are very friendly. The swimming poll assistant ravi is very helpful he provide us all the necessary stuffs and he is very generous and helpful.

2026-02-18 • via Tripadvisor
5
583sahilg • Friends getaway
10
Excellent
Pros:

Overall experience good …
Staff Ravi is very cooperative ..

2026-02-15 • via Tripadvisor
2
267aryanm • Friends getaway
10
Excellent service
Pros:

Really good experience, Shaidujaman really helped us for guiding us during this trip,
The swimming pool was really clean and the water in good temperature

2026-02-08 • via Tripadvisor
C
chocod2026 • Friends getaway
10
Excellent service
Pros:

Perfect vacation with de staff, espacily Shaidujaman, the pool it’s very clean. I recommend. I was in the room 232 and I from Belgium

2026-02-08 • via Tripadvisor