Novotel Goa Dona Sylvia Resort

Amazing, the private beach is what makes the experience worthwhile. The staff went over and beyond to make sure we had a lovely stay.

Really great experience for my stay in Novotel Goa Dona Sylvia. Ambience and Place cleanliness is great. Staff are friendly and helpful. Amenities are great just due to Monsoon season some of the amenities were not available. Rest it was peaceful and

Overall very comfortable. Staff very friendly and helpful. Food quality very average and can be better

The WiFi was very poor, apart from that an excellent hotel

Wonderful staff & clean.
Negative - very busy & loud with weddings & loud music. Not suitable if you want a relaxing beach holiday

Wonderful stay. Staff very helpful. Did not like the Loud music all day long & esp at dinner. Would like low classical music.

We booked three rooms and a rental car in advance for a three-day stay, paying in full.

**Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip?

**Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms.

We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist.

**Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest

Horrible experience

Nice property , clean and very near to the beach. Nice swimming pool and big room. The food prices are on the higher side.

The hotel is nice, but needs some renovation in the rooms. Breakfast was excellent! The front desk costume service could be improved. I had a wonderful massage at the spa!

Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great

Wifi did not work in the room.

We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER

We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones!

The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!

Super se bhi upar

Property is okay no bad.

Location : awesome beach view resort , very neat and clean
Room: awesome cottage type rooms, very open and nice feeling. Neat and clean room
Food: very nice
Staff : very polite and cooperative
Restaurant: good food and good option

First of all would like to highlight the check in time for the property is 3pm which is very very late. I was travelling with my family(wife and 1 year old kid) and reached Goa at 9am. From North Goa Airport to Hotel is around 1.5hrs.One can go ahead and book Goa Miles Taxi from airport to hotel which will cost around Rs 2500/-.We had requested the hotel for early check in, although when we reached the hotel they told us we are fully booked and asked us to explore the property. We did that but even after 3hrs they could not get us a single room for checkin.Finally they managed to get us a room at 2pm with so much hassle and constantly reminding them.
Overall food is very good and the spread is nice althrough the rates are very steep.
Room service-They don't care to take the phone call of guests.Had to call several times before someone answers the phone or have to connect through the reception.
Room has all amenities but they are old.
Lastly i would like to highlight that the hotel is surrounded by taxi union which don't allow outside taxi to come to the hotel and if you go to book taxi through hotel they charge around 2-2.5 times the actual cost. In our case they asked us to pay Rs 6000/- to MOPA Airport which is very steep. It's as if they are looting the guests in broad daylight with no cap on the pricing.
Overall the stay was below expectations and it felt that they are short of staff and could not effectively manage all the guests.

Stay was great. Breakfast at the seagull restaurant was busy and there were flies sitting on fresh cut fruits.

Great location. Some staff are exceptional, others need training

Amazing property, beautiful beach

Good check in, very nice grounds. Room a little tired. Very close to beach. Extensive breakfast oprtions.