Baby Quail Inn

Get real lobby with live person. Get rid of the entry code and go back to keycards. Fix all the things that's wrong in the room.

PORQUE NO HAY ALGUNA PERSONA QUE TE ATIENDA, SI TIENES ALGUNA DUDA O IMPREVISTO, RESPECTO A LA HABITACIÓN.

ONLY use Booking.com, Not that I wanted to stay longer but needed to due to a health issue. I was told to book directly with Owners/Managers which I did. They charged my card for more than they quoted me as well as submitting payment for days that were booked directly w/Booking dot com. They also charged my credit card then credited back several times but eventually charging me for an EXTRA day without explanation. I had to shut down my card so they would not keep charging my card without authorization. Currently disputing the charges. It was easy to reach owners & Managers by phone an email when extending my stay but they refused to take any of my calls or respond to my emails, regarding these false charges.It was intentional credit card fraud. My room had cockroaches, rips in carpet, needed updating & had unfinished/poor repairs. Unless you find yourself homeless or need to due to budget reasons, I could NEVER recommend this property or the other hotel that these owners/managers run in Sedona! No onsite staff other than housekeeping for 2 hours of the day. Entire check in was thru a Kiosk being operated by a live video call center in INDIA, so there was no one to address even the simplest requests, even overcharges to my credit card.

Check in on a video screen is weird. No laundry room to wash clothes. TV remote did not work, they did not have a spare had to order one that would be in, in two days, I was only there one night. After talking to the video screen in the office many time and hours later I phoned a number I found on the ridiculously long receipt and got a remote from another room. Although clean and comfortable (except for the mold around the base of the toilet) I would not stay there more than one or two nights.

I didn't like the contactless check in. There was some, maybe mold or staining around the toilet which made me feel the place wasn't as clean.

Besides the weird check in through a video screen. It was a good peaceful stay. I stayed for 3 days. The check in process gave me alot of anxiety. I wish there had been some kind of heads up about that. Also I didn't like that the locks for the rooms didnt seem too sturdy. I was alone, so that also put me on edge at first too.

Could do better at keeping someone on property to fix things. Our tv remote wouldn't work i told office never fixed it. We bought batteries and still wouldn't work. Things could be updated a little more lots of damage in the room we stayed.

Highly unethical business where they continued to falsely charge my credit card. Called and emailed them over 5 times, and completely ignored! They have no front dest, so you are talking to someone in INDIA who's working remotely behind a green screen. I brought my issues to their attention, and I got NO RESPONSE even though they told me that management would call. This company owns 2 Inns is Sedona, STAY AWAY for both! I really wish I could get my photos to download! It's even worse in person!

They had me book directly through them for a special weekend rate, then continued to charge my card numerous times all to exceed any rate the Booking.com offered. They ran a scam and I had to shut down my card because of them!

Spa wasn’t working :/

The roaches

Habitación estaba sucia

Difficult to understand staff. But he was able to write out what he was saying.

a dead roach was in my bed. a couple downstairs was highly intoxicated or drug induced and screaming arguing at 6:30 am. There were no onsite management.

Check in, could not understand diddly and the transcription monitor was goofy. The room was dirty, lights didn't work. Good thing I just needed to sleep.