Grand Hotel Palace

Hotels
7.9 (1260 reviews)
Lungomare Mediterraneo 57 , Marsala , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Welcoming staff
Delicious breakfast
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
6.98
Issues with cleanliness mentioned in reviews, including cockroaches.
Service
8.95
The staff were praised for being helpful and welcoming.
Location
8.49
Generally convenient location, although some reviews noted unappealing streets nearby.
Room Quality
7.94
Rooms were described as spacious and comfortable, but some issues were raised about bedding quality.
Amenities
7.47
Amenities were mentioned as lacking, especially a missing iron.
Value for Money
7.93
Mixed feelings regarding value; some reviews felt it did not live up to a 5-star standard.
Food and Beverage
6.98
Breakfast received criticism for quality.
Overall Experience
8.45
Guests enjoyed their stay despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:01

Property Description

Luxurious Seafront Retreat

Outdoor Pool and Sea-View Terrace: Enjoy a refreshing dip in our outdoor pool or soak in the stunning views from our sea-view terrace.

Gastronomic Delights: Indulge in Sicilian cuisine at our elegant restaurant, sample local and international specialties, and choose from a selection of wines in our cellar.

Convenience and Comfort: With air-conditioned rooms, flat-screen TVs, and buffet-style breakfast, your stay is bound to be comfortable and relaxing.

Experience the charm of Marsala and its surroundings while enjoying top-notch amenities at New Hotel Palace. Book now for an unforgettable stay!

Important information:

The garage is available at extra costs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 17 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1260 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.49
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.45
L
Laura • couple • at
4
Wir waren nur für eine Nacht und waren nicht überzeugt vom Service und Frühstück.
Pros:

Schön von Außen, schöner Garten, Bodenheizung im Bad, Zimmer sauber

Cons:

beim Frühstück war ein Kuchen mit Fleischfüllung verdorben und sauer im Geschmack, der bestellte Tee kam in einer riesigen schönen Kanne die voller Staub war. Frühstück Auswahl sehr Torten und fleischlastig kaum für Vegetarier was. Nicht genug Handtücher im Zimmer für 2 Personen.

2026-03-18 • via Nuitee
M
Matteo • couple • it
9
Pros:

Ottima colazione con i tipici dolci siciliani. Personale gentile e accogliente.

2026-02-26 • via Nuitee
G
Gallant • couple • us
10
2026-01-27 • via Nuitee
G
Gabriela • couple • de
10
Pros:

Das New Palace Hotel ist ein alter Palce, ein bisschen in die Jahre gekommen, aber mit viel Stil.

2026-01-26 • via Nuitee
A
Alfred • solo_traveller • de
10
Pros:

Direkt am Meer mit Parkplatz vor der Tür. Sehr reichhaltiges Frühstück. Freundliches und zuvorkommendes Personal. Habe mich sehr wohlgefühlt.

2026-01-22 • via Nuitee
F
Francois • couple • fr
2
Catastrophique !
Pros:

Rien

Cons:

Publicité et photos mensongères sur le site.
Ce n’est pas une 5 étoiles, au maximum trois étoiles
C’est lamentable
On se fait avoir par des photos et la publicité mensongère sur le site
Ne vous faites pas avoir
Petit déjeuner scandaleux pour une 5 étoiles
On a trouvé des cafards dans notre salle de bain. On a réservé pour 12 nuits, on est parti au bout de 5 nuits….

2026-01-20 • via Nuitee
F
Francesco • solo_traveller • it
8
2026-01-19 • via Nuitee
J
Jon • couple • es
8
2026-01-19 • via Nuitee
A
adriana • couple • it
8
2026-01-19 • via Nuitee
A
Aldo • couple • it
8
2026-01-19 • via Nuitee
G
Gilles • couple • fr
7
2026-01-19 • via Nuitee
A
Arthur • couple • fr
10
Hôtel de grande classe.
Pros:

Hôtel de catégorie supérieure avec excellent rapport qualité prix.

Cons:

À 1km du centre ville et y aller à pied n’est pas très plaisant

2026-01-13 • via Nuitee
L
Leah • family_with_children • us
8
Warm, welcoming service, delicious breakfast, peaceful and quiet
Pros:

The staff were extremely nice and helpful, the breakfast was delicious and in a very nice room looking out on the water. We really enjoyed the peace and quiet and we were very warmly welcomed.

Cons:

The beds were a bit firm for our liking.

2026-01-07 • via Nuitee
R
Richard • couple • ca
7
Classy victorian-ish style place to stay.
Pros:

Hotel is beautiful, it feels high class and a bit like stepping back in time. Was very convient with a car. Coffee and breakfast we good.

Cons:

For such a classy hotel, it bothers me not having an iron in the room. The location is on an unappealing street to walk, for a car its convient.

2025-12-19 • via Nuitee
A
Anne • extended_group • us
10
Gorgeous hotel, excellent breakfast
Pros:

Gorgeous hotel, excellent breakfast

2025-12-17 • via Nuitee
F
Fredric • couple • se
9
2025-11-27 • via Nuitee
M
Michael • couple • de
8
Pros:

Sehr schönes großes gediegenen Zimmer. Gute Ausstattung. Ein wenig in die Jahre gekommen, aber sonst alles in Ordnung. Außer s.u.

Cons:

Warum bekommt.mqn immer bei booking.com schlechte Aussicht oder direkt am Aufzug? Das Hotel war leer und wir hatten Lärm und die paar Besucher waren nebenan. Das muss nicht sein. Auch die Bedienung sollte ein wenig Englisch bei einen 5 🌟 Hotel können.

2025-11-27 • via Nuitee
G
GIANCARLO • couple • it
7
Pros:

Atmosfera

Cons:

Un po’ da rinnovare

2025-11-20 • via Nuitee
S
Sebastian • extended_group • pl
9
2025-11-15 • via Nuitee
A
Angelika • couple • de
8
2025-11-14 • via Nuitee