Hotel Do Caracol

Hotels
•
Bensaude Hotels Collection
8.3 (1482 reviews)
Estrada Regional, Nº1 , Angra do Heroísmo , pt
+351 295 402 600

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.63
Multiple comments noted issues like dirty sheets and inconsistent bathroom cleanliness.
Service
9.1
Consistently positive remarks on staff friendliness and attentiveness.
Location
8.64
Reviews indicated good location with nice views.
Room Quality
8.09
Mixed reviews with some rooms dated and air conditioning issues.
Amenities
8.12
Comments highlighted good amenities like a pool but some issues with cleanliness.
Value for Money
8.58
Generally viewed as good value but some inconsistencies noted in buffet quality.
Food and Beverage
7.63
Breakfast was praised but dinner buffet received negative feedback.
Overall Experience
8.6
Overall positive with a few concerns that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:58

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views: Hotel Do Caracol offers a stunning wooden terrace with a pool that overlooks the majestic Atlantic Ocean, providing the perfect backdrop for relaxation and leisure.

Spa Retreat: Indulge in a rejuvenating experience at the full-service spa, where holistic treatments await to pamper your senses and revitalize your body and mind.

Diverse Leisure Options: From scuba-diving adventures to tranquil days by the heated indoor pool or hot tub, guests can enjoy a variety of activities without leaving the hotel premises.

Experience pure bliss and luxury at Hotel Do Caracol - book now for an unforgettable stay amidst the beauty of Angra do Heroísmo!

Important information:

For reservations of 5 or more rooms, special conditions apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 19 per person per night when using an available extra bed.
    People 13 years old and over stay for € 38 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1482 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
C
christelle • family_with_children • fr
10
2026-07-25 • via Nuitee
S
Sina • extended_group • de
8
2026-07-25 • via Nuitee
J
João • solo_traveller • pt
10
2026-07-25 • via Nuitee
C
Cidalia Maria • solo_traveller • fr
5
Séjour moyen
Pros:

J'ai aimé la piscine intérieure et le bain Turc . La sympathie des employés.

Cons:

Le petit déjeuner, peu de variété j'ai eu le même petit déjeuner pendant 7 jours.
Le bruit de la climatisation, comme des sifflements et l'eau qui coule, je me suis plaint mais rien n'a été fait, les crotes des pigeons sur le balcon et l'espace à côté de la piscine extérieure, ont entend les personnes des autres chambres parler la nuit, les chasses d'eau des toilettes, c'est comme on était tous dans la même chambre, pas de machine à café dans la chambre même pas une bouilloire

2026-07-23 • via Nuitee
M
Maria Manuela • couple • pt
9
2026-07-22 • via Nuitee
S
Silva • couple • pt
7
2026-07-22 • via Nuitee
M
Magnus • solo_traveller • de
8
Gutes Preis-Leistung-Hotel
Pros:

- Gute Lage
- gutes Frühstück
- Innen und Außenpool
- Sauna und Dampfbad
- Kostenlose Parkplätze bzw. Tiefgarage

Cons:

- Hotel leicht in die Jahre gekommen
- Tiefgarage eher für kleine Autos und eng.

2026-07-21 • via Nuitee
A
Alice • solo_traveller • pt
8
Cons:

A água do chuveiro não tinha pressão!

2026-07-21 • via Nuitee
T
Tropao • family_with_children • it
10
Ottima base per scoprire Terceira
Pros:

Personale molto cortese, colazione varia, letto comodo, stanza e strutture annesse pulite, area piscina molto gradevole, posto auto coperto gratuito

2026-07-20 • via Nuitee
F
Fátima • family_with_children • pt
9
2026-07-20 • via Nuitee
M
Milan • couple • cz
7
2026-07-20 • via Nuitee
F
Faisal • couple • ae
8
2026-07-19 • via Nuitee
E
Elisabete • solo_traveller • pt
5
2026-07-16 • via Nuitee
J
Jesús Giráldez Macía • extended_group • es
10
Excelente
2026-07-16 • via Nuitee
M
Mariana • family_with_children • pt
10
2026-07-15 • via Nuitee
F
Filipa Cristino • solo_traveller • pt
8
Pros:

.

Cons:

.

2026-07-14 • via Nuitee
M
M Pilar • couple • es
8
Lugar magnífico para una estancia de unos días visitando toda la isla desde un único alojamiento
Pros:

Las vistas al mar la ubicación del hotel en lugar tranquilo y que disponía de una línea de minibus para ir cómodamente al centro el bar donde poder comer o cenar. El desayuno

Cons:

en el bufet de desayuno algo más fruta
la piscina interior un poco oscura
la entrada al garaje, un poco angosta

2026-07-14 • via Nuitee
R
Rosário • solo_traveller • pt
9
Pros:

Do pequeno almoço, do sossego/silêncio, da vista (no geral).

Cons:

Do acesso à garagem.

2026-07-14 • via Nuitee
A
AIDA • extended_group • br
10
2026-07-13 • via Nuitee
M
Maria • couple • gb
2
NOT RECOMENDED
Pros:

the swimming pool was nice and the breakfast was good.
the bar was nice.

Cons:

the corridor was poorly cleaned, for several days we saw feathers and bits of paper on the carpet
the bathroom was not properly cleaned, and no changing towels for 1 week.
the veranda was full of dirt and pigeon droppings. looked like it was not part of the room. in a week it was cleaned once.
the metal part of the rails were completely rusty
as we checked out very early in the morning, we were given a lunch box that was disgusting. the sandwich was made of 2 slices of squishy bread glued with something that looked like marmelada, a slice of rock-hard cake, a juice and an apple.
WHAT A DISAPOINTMENT. A HOTEL THAT HAS 4 STARS AND DIDN`T DESERVE 2

2026-07-13 • via Nuitee