Hotel Do Caracol

Hotels
•
Bensaude Hotels Collection
8.3 (1319 reviews)
Estrada Regional, Nº1 , Angra do Heroísmo , pt

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.63
Multiple comments noted issues like dirty sheets and inconsistent bathroom cleanliness.
Service
9.1
Consistently positive remarks on staff friendliness and attentiveness.
Location
8.64
Reviews indicated good location with nice views.
Room Quality
8.09
Mixed reviews with some rooms dated and air conditioning issues.
Amenities
8.12
Comments highlighted good amenities like a pool but some issues with cleanliness.
Value for Money
8.58
Generally viewed as good value but some inconsistencies noted in buffet quality.
Food and Beverage
7.63
Breakfast was praised but dinner buffet received negative feedback.
Overall Experience
8.6
Overall positive with a few concerns that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:58

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views: Hotel Do Caracol offers a stunning wooden terrace with a pool that overlooks the majestic Atlantic Ocean, providing the perfect backdrop for relaxation and leisure.

Spa Retreat: Indulge in a rejuvenating experience at the full-service spa, where holistic treatments await to pamper your senses and revitalize your body and mind.

Diverse Leisure Options: From scuba-diving adventures to tranquil days by the heated indoor pool or hot tub, guests can enjoy a variety of activities without leaving the hotel premises.

Experience pure bliss and luxury at Hotel Do Caracol - book now for an unforgettable stay amidst the beauty of Angra do Heroísmo!

Important information:

For reservations of 5 or more rooms, special conditions apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 19 per person per night when using an available extra bed.
    People 13 years old and over stay for € 38 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1319 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
C
Cesar • family_with_children • pt
10
Pros:

De tudo, são incríveis

2026-03-20 • via Nuitee
O
Oliveira • family_with_children • pt
4
Mínimo exigível.
Pros:

Localização e espaço envolvente.
Piscina Interior
Dos Funcionários de uma maneira geral.
Hotel com potencialidades de poder ser muito melhor

Cons:

Limpeza dos quartos
Cheiro a tabaco no interior do quarto
O extractor da casa de banho não funcionava
Barulho durante a noite do aquecimento do hotel
Quartos sem isolamento dos quartos exíguos
Pequeno Almoço poderia ser melhorado. Sem grande variedade.
Devido a eventos no interior do hotel, o barulho durante a noite torna-se incomodativo
Desse eventos resulta um cheiro a comida intenso nos acessos interiores às comodidades do hotel
Necessita de remodelar/obras nos quartos.

2026-03-18 • via Nuitee
A
Ana Isabel • family_with_children • pt
9
2026-03-18 • via Nuitee
A
Ana • family_with_children • pt
9
2026-03-18 • via Nuitee
V
Vítor • family_with_children • pt
10
Pros:

Excelente relação qualidade/preço.
Inexcedível simpatia e disponibilidade dos funcionários.

2026-03-17 • via Nuitee
B
Bianca • couple • pt
8
2026-03-17 • via Nuitee
D
Diogo • family_with_children • pt
6
Pros:

Pequeno almoço bom
Bom acesso ao mar para mergulhar.

Cons:

Necessitam de uma intervenção grande para melhorar as condições do hotel. Falta modernizar........
Cama aceitável, porém almofadas muito baixas.

2026-03-16 • via Nuitee
H
Hugo • couple • pt
10
2026-03-16 • via Nuitee
E
Elisabete • couple • pt
6
Pros:

Boa localização, pequeno- almoço agradável. Quartos limpos e simpáticos

Cons:

Não percebo como o hotel tinha as piscinas vazias, nos Açores, com sol era suposto podermos dar um mergulho...e a zona envolvente à piscina é muito fraca. Um aspeto sem dúvida a melhorar e não compatível com um hotel de 4 estrelas

2026-03-16 • via Nuitee
C
Coelho • family_with_children • pt
10
Adorei! Quando regressar à ilha será o hotel de elecao
Pros:

Tudo! Perfeito deste a limpeza, ao quarto ao pequeno almoço

Cons:

Nada apontar

2026-03-15 • via Nuitee
M
Mário • family_with_children • pt
8
2026-03-14 • via Nuitee
J
Joana • couple • pt
10
Perfeita
Pros:

Localização, pequeno almoço, tudo maravilhoso! Funcionários muito simpáticos

Cons:

Nada a apontar

2026-03-13 • via Nuitee
J
Jéssica • family_with_children • pt
8
Muito boas condições e limpeza, boa localização, comida, excelente
Pros:

Simpatia funcionários, comida muito boa, condições do hotel

Cons:

Luz do bar insuficiente para as refeições, sugiro colocar luz nas mesas...
Substituição da carpete do hotel por outro pavimento. Pouco higiénico.

2026-03-12 • via Nuitee
D
Daniela • family_with_children • pt
10
Excelente espaço, aconselho. Seja com famílias ou não, adequam os quartos e sua localização no hotel.
Pros:

Limpeza, pequeno almoço, atendimento

Cons:

Nada a referir

2026-03-12 • via Nuitee
L
Luís • extended_group • pt
8
2026-03-11 • via Nuitee
J
jferreira20 • solo_traveller • pt
10
2026-03-10 • via Nuitee
T
Titania • family_with_children • pt
9
2026-03-09 • via Nuitee
L
Laudemir • couple • pt
10
2026-03-08 • via Nuitee
A
António • couple • pt
8
Satisfeito
Pros:

Gostei de tudo!

Cons:

Gostei de tudo.

2026-03-07 • via Nuitee
I
Irena • family_with_children • si
10
Pros:

Prostorna, čista, dobro opremljena soba. Zajtrk raznolik in okusen, osebje prijazno.
Hotel ob morju in z lastnim parkiriščem

Cons:

Morda edina pomanjkljivost relativno hladna voda v bazenu

2026-03-06 • via Nuitee