Hotel Do Caracol

Hotels
Bensaude Hotels Collection
8.3 (1451 reviews)
Estrada Regional, Nº1 , Angra do Heroísmo , pt

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
7.63
Multiple comments noted issues like dirty sheets and inconsistent bathroom cleanliness.
Service
9.1
Consistently positive remarks on staff friendliness and attentiveness.
Location
8.64
Reviews indicated good location with nice views.
Room Quality
8.09
Mixed reviews with some rooms dated and air conditioning issues.
Amenities
8.12
Comments highlighted good amenities like a pool but some issues with cleanliness.
Value for Money
8.58
Generally viewed as good value but some inconsistencies noted in buffet quality.
Food and Beverage
7.63
Breakfast was praised but dinner buffet received negative feedback.
Overall Experience
8.6
Overall positive with a few concerns that were addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:58

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views: Hotel Do Caracol offers a stunning wooden terrace with a pool that overlooks the majestic Atlantic Ocean, providing the perfect backdrop for relaxation and leisure.

Spa Retreat: Indulge in a rejuvenating experience at the full-service spa, where holistic treatments await to pamper your senses and revitalize your body and mind.

Diverse Leisure Options: From scuba-diving adventures to tranquil days by the heated indoor pool or hot tub, guests can enjoy a variety of activities without leaving the hotel premises.

Experience pure bliss and luxury at Hotel Do Caracol - book now for an unforgettable stay amidst the beauty of Angra do Heroísmo!

Important information:

For reservations of 5 or more rooms, special conditions apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 19 per person per night when using an available extra bed.
    People 13 years old and over stay for € 38 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1451 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
C
Cristina couple ch
9
Buono
Pros:

Posizione perfetta

Cons:

Purtroppo non era ancora pronta la zona sdraio in quanto c’erano lavori in corso

2026-06-18 via Nuitee
R
Rui couple pt
10
Pros:

Excelente

2026-06-18 via Nuitee
C
Carla solo_traveller pt
7
Pros:

Fica em frente ao mar

Cons:

Podia levar uma remodelação

2026-06-16 via Nuitee
J
Julie couple lu
8
A room with a view
Pros:

Nice and complete breakfast.
Nice view, big room, practical and clean bathroom.
Good bed.
Prices are cheap.

Cons:

Lots of hair on the carpet in the room.
Cockroaches in the parking.

2026-06-14 via Nuitee
M
michal solo_traveller cz
10
Pros:

Good location either for trips around the island or for visiting Angra. Friendly staff. Underground parking.

2026-06-14 via Nuitee
J
Jéssy couple pt
10
2026-06-14 via Nuitee
D
Daniel solo_traveller fr
10
2026-06-12 via Nuitee
L
Lily couple us
9
Wonderful hotel, good breakfast, great views, will stay again.
Pros:

The property is at the edge of the harbor. Beautiful view from the balcony. Very good breakfast.

Cons:

It’s a mile from the main city center, you need a car.

2026-06-12 via Nuitee
C
Cristina extended_group pt
10
Agradável , bem situada
Pros:

Da piscina interior,pequeno almoço diversificado,funcionários atenciosos.

Cons:

Da varanda os pombos sujaram muito.

2026-06-11 via Nuitee
S
Susana solo_traveller pt
4
Pros:

Da localização do hotel.

Cons:

Das instalações bastante degradadas, a precisar de obras de remodelação urgentes.

2026-06-11 via Nuitee
H
helenarV5639ZB Solo travel
8
Lovely Stay on the Ocean
Pros:

We enjoyed our stay. The breakfast was delicious, our room was comfortable and the view was beautiful. The staff were always courteous and helpful. Lovely place to be in Angra.

2026-06-08 via Tripadvisor
R
Ricardo couple pt
7
Pelo Preço da noite esperavamos melhor
Pros:

Pequeno almoço aceitável e bem preparado. nada a apontar

Cons:

Acústica do Hotel é desagradavel pois consegue-se ouvir tudo em qualquer quarto seja lado direito ou esquerdo até do quarto do piso de cima.
dava para ouvir as pessoas a falar ou mesmo a ressonar.

2026-06-08 via Nuitee
P
Pereira solo_traveller pt
5
2026-06-08 via Nuitee
G
Ger couple ie
7
Good location but you need to visit in season, July/August.
Pros:

We picked this hotel for access to the sea to swim. It has a small indoor pool and a large gym.

Cons:

We stayed at the end May/beginning June. The hotel seemed to be getting ready for the summer. The hotel outdoor pool was not open. The access to the sea was not available on Sunday.

2026-06-06 via Nuitee
R
Rachel solo_traveller gb
8
Pros:

Everything was as expected, lovely sea view, clean, good breakfast.

Cons:

A very British answer but I miss not having a kettle in the room.

2026-06-04 via Nuitee
C
Cleide couple pt
10
Pros:

Já tínhamos ficado há uns anos no Hotel Caracol e podemos dizer que ficámos muito surpreendidos e satisfeitos com as renovações, serviço, limpeza etc.
Recomendamos muito! A relação qualidade preço é ótima.
Todo o staff foi extremamente impecável.

2026-06-03 via Nuitee
G
GONÇALO extended_group pt
8
Pros:

O Hotel é bom e confortável, a paisagem envolvente é bonita e agradável.

Cons:

O quarto em duplex, indicado como um up grade, não o é na realidade.
Implica subir e descer escadas, privilegiando um espaço de estar que numa estadia curta não necessitamos.

2026-06-02 via Nuitee
G
Guilherme solo_traveller pt
10
2026-06-01 via Nuitee
E
Esmeralda couple pt
10
2026-06-01 via Nuitee
P
Pedro couple pt
10
2026-06-01 via Nuitee