Mountain Heritage Hotel

Hotels
8.6 (4254 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4254 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
S
susan • solo_traveller • gb
8
2026-05-15 • via Nuitee
M
Marika • couple • us
9
Great stay
Pros:

The staff were very friendly and accommodating. The view at breakfast is beautiful and the food delicious.

Cons:

The floors are old and creaky.

2026-05-11 • via Nuitee
E
Edita • family_with_children • au
8
2026-05-10 • via Nuitee
C
coffee2018 • couple • au
9
We enjoye it
Pros:

From the restaurant the view was fantastic and we enjoyed it.

Cons:

Not much facility to use.

2026-05-10 • via Nuitee
M
Miriam • couple • au
9
2026-05-09 • via Nuitee
P
paul • couple • gb
8
Excellent staff and location
Pros:

The views are to die for! Staff are excellent. Evening meal very good and well priced

Cons:

Slight “heritage” aroma on arrival. B’fast overpriced for what was on offer

2026-05-09 • via Nuitee
V
Vu • extended_group • au
9
Very relaxing
Pros:

Nice, spacious room with great views.

Cons:

Breakfast choice could be more extensive and varied from day to day.

2026-05-08 • via Nuitee
L
lachelle • solo_traveller • au
10
Beautiful venue loved the piano man friday and saturday night
Pros:

Very nice venue

Cons:

$300a night a but pricey

2026-05-08 • via Nuitee
J
Judy • solo_traveller • au
8
Pros:

I thought the bedroom was very spacious and comfortable.
The buffet breakfast was very good. I

2026-05-08 • via Nuitee
M
Matt • solo_traveller • au
10
2026-05-08 • via Nuitee
C
CHONGSHAN • couple • au
10
2026-05-06 • via Nuitee
S
shiva • solo_traveller • au
9
2026-05-05 • via Nuitee
G
George • solo_traveller • au
8
2026-05-04 • via Nuitee
A
Anh • solo_traveller • au
3
Pros:

Clean

Cons:

Too old

2026-05-04 • via Nuitee
T
Teresa • family_with_children • au
9
Very good staff, nice clean rooms.
Pros:

Nigel at the front desk was exceptional; he kindly arranged luggage storage for us when we arrived early by train. By the time we checked in later that afternoon, our bags had already been delivered to our room. He also shared great insights regarding the hotel facilities and Blue Mountains attractions. While the hotel is a bit of a walk from the station (about 5 to 7 minutes) and the soundproofing is a little thin—I could hear neighbors talking at night—the property is very clean and well-maintained.

Cons:

Sound proffing of the rooms. I can hear neighbors talking at night.

2026-05-04 • via Nuitee
A
Ami • extended_group • il
8
2026-05-02 • via Nuitee
A
Andre • couple • au
10
My partner and I had a lovely time here for the weekend, highly recommended for a quiet getaway.
Pros:

It was very close to the Scenic world, the staff were lovely, the fireplace and spa room was amazing, and the heritage aesthetic truly lives up to its name.

Cons:

N/A

2026-05-02 • via Nuitee
S
Sandra • couple • au
10
2026-05-01 • via Nuitee
Y
Ying • family_with_children • au
1
2026-05-01 • via Nuitee
M
Mummy Chan • solo_traveller • nz
8
Pros:

Lovely Queen sized bed. Cookies on arrival a welcoming touch. Location was good..
The games room kept us entertained in the evenings. 😊 View at breakfast amazing.

Cons:

Breakfast a bit expensive.

2026-05-01 • via Nuitee