Mountain Heritage Hotel

Hotels
8.6 (4077 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is closed on Sunday and Monday nights. Reservations are required.
For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorization will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Apr 7, 2026 until Fri, Oct 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4077 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
H
Heather • solo_traveller • au
10
2026-02-14 • via Nuitee
H
Heather • couple • au
10
I adore this hotel & it will always be my go-to place to stay as long as Nigel is around
Pros:

Nigel is the best thing about the property. He is always so incredibly friendly, has the best knowledge of hiking trails/places to go, & always goes above & beyond. Nigel is the reason that I am a regular client of this hotel

Cons:

Unfortunate that the restaurant has had to close for a few days a week

2026-02-14 • via Nuitee
M
Matthew • couple • us
9
Pros:

The room was very agreeable, and the bed was very comfortable. The breakfast was a good selection and tasty.

2026-02-14 • via Nuitee
D
Dominique • family_with_children • fr
8
2026-02-13 • via Nuitee
N
Nicola • family_with_children • gb
9
Wonderful hotel with an amazing view!
Pros:

The setting and views across the Blue Mountains were fabulous! The hotel was a short, easy walk from Katoomba. The room and bed were very comfortable!

Cons:

When we ordered drinks at the bar the bar man seemed to get distracted and went to serve in the dining room. We waited for ages and eventually asked someone else to chase up our order. Not a big problem, I guess they were a bit short staffed.

2026-02-13 • via Nuitee
C
Con • couple • au
8
2026-02-13 • via Nuitee
C
caroline • solo_traveller • gb
7
over all friendly staff and lovely place with good views breakfast dissapointing
Pros:

room was great with everything we needed

Cons:

on day 2 we arrived for breakfast at 9.30 am an hour before it finishes and all the croissants were gone and we were told we were too late ! if breakfast runs until 10 .30 am you should ensure there is enough for all your guests this was disappointing

2026-02-12 • via Nuitee
L
Louise • couple • au
9
Pros:

Lovely old school decor and great local views.

2026-02-12 • via Nuitee
N
Norma • family_with_children • gb
10
Olde world charm in the Blue Mountains.
Pros:

Lovely olde world charm hotel. The view from our room was beautiful. The staff were really friendly and helpful. We really enjoyed the breakfast which numerous choices. Great location, close to Katoomba Town centre and for partaking in the many walks nearby.

Cons:

Nothing.

2026-02-12 • via Nuitee
P
Po Leng • couple • au
7
Nice clean room n SPA bathroom n nice view n breakfast (paid for the cost though) 😬😅
Pros:

Nice view of Jameson Village

Cons:

A little old 😅

2026-02-11 • via Nuitee
A
annemieke • couple • nl
6
Prima voor 1 nachtje
Pros:

Het was mooi gelegen met uitkijk op de bergen

Cons:

Erg gedateerd

2026-02-11 • via Nuitee
C
Christian • family_with_children • de
9
Pros:

Historisches Hotel, toller Ausblick und freundliches Personal.
Der Pool bot eine willkommene Erfrischung, gute Zimmergröße und Parkplätze vorhanden.

2026-02-10 • via Nuitee
N
Nancy • solo_traveller • us
10
Beautiful views of the Blue Mountains!
Pros:

Great location with stunning views from the bar/ longe area!

Cons:

There is no elevator so difficult for disabled individuals.

2026-02-09 • via Nuitee
E
Espen • couple • no
10
2026-02-09 • via Nuitee
J
Julia • family_with_children • de
8
Pros:

Sehr freundliches Personal, tolle Aussicht aus dem Frühstücksraum, großes Zimmer mit Wasserkocher und Kühlschrank. Wasser im Kühlschrank wurde jeden Tag aufgefüllt. Es war sehr ruhig und trotzdem gut gelegen. Bahnhof, Restaurants und Supermärkte in der Nähe.

Cons:

Das Zimmer war recht dunkel und in den Ecken teilweise nicht ganz sauber.
Ansonsten waren wir sehr zufrieden.

2026-02-08 • via Nuitee
H
Hilary • family_with_children • gb
10
Stunning location to stay
Pros:

Everything! the room and bathroom size was fabulous, the view sublime, the bed very comfortable and the lighting and air conditioning good too. Teas and coffees provided were high quality. I was pleased that walking from the station was quick and easy even with a heavy case and rucksack and is a lovely walk through eucalyptus trees and agapanthus. The birds in this area are extraordinary,every morning is filled with their birdsong. Its a bird lovers dream place. The garden swimming pool is cool( about 19/20 degrees perhaps)but beautifully kept and so quiet. Stunning location to stay.

Cons:

Virtually nothing to be honest! I couldn't get the TV to work unfortunately, that's all.

2026-02-01 • via Nuitee
L
Lava • couple • nz
10
Pros:

Helpful staff, great facilities. Awesome Resturant and pool.

2026-01-31 • via Nuitee
D
Deborah • couple • gb
10
Perfection.
Pros:

Everything.

Cons:

It was up a slight hill. I have heart failure therefore walking up was a little difficult. Having said that it was well worth the climb.

2026-01-30 • via Nuitee
A
Alan • family_with_children • gb
9
Pros:

The Room was as I expected. The breakfast exceeded my expectations

2026-01-30 • via Nuitee
A
Achla • couple • gb
9
Great stay would recommend to anyone .
Pros:

Good location from station and restaurants . However do have yo be very mindful of traffic both ways as on a bed and mad it difficult to cross road safely when trying to leave or get to hotel .
Clean and loved the that they have kept the heritage look and feel , great breakfast with amazing views of the blue mountains.

Cons:

Happy hour should be daily we had short stay and so not available for us to enjoy It would also encourage more clientele as was very quiet early evenings .

2026-01-30 • via Nuitee