Mountain Heritage Hotel

Hotels
8.6 (4111 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is closed on Sunday and Monday nights. Reservations are required.
For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorization will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorization will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Apr 7, 2026 until Fri, Oct 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4111 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
Y
Yun Zhen • couple • sg
10
2026-04-18 • via Nuitee
L
Lorraine • couple • gb
9
2026-04-17 • via Nuitee
K
Kristina • family_with_children • au
10
2026-04-17 • via Nuitee
T
Tamara • solo_traveller • gb
7
Comfortable and good value for money with friendly staff
Pros:

The rooms were a very good size and the bed comfortable. Ample hot water and toiletries. Staff were welcoming, friendly and helpful.

Cons:

The bar area was not very welcoming / comfortable but it was very quiet when I was there. Restaurant wasn’t open for this reason.

2026-04-16 • via Nuitee
G
Glenn • couple • au
10
My wife and I enjoyed our stay at Mountain Heritage. We stayed there 40 years ago for our Honeymoon.
Pros:

Friendly staff who were happy to help with anything we needed.
Happy Hour.
Restaurant meals.
Location.
Vibe.

2026-04-15 • via Nuitee
A
AKEMI • extended_group • jp
10
Pros:

眺めが壮大なブルーマウンテンに圧巻

2026-04-15 • via Nuitee
W
William • couple • au
7
2026-04-14 • via Nuitee
M
McEvoy • solo_traveller • gb
9
2026-04-14 • via Nuitee
H
Harrison • solo_traveller • au
10
2026-04-14 • via Nuitee
H
Hayley • couple • au
8
2026-04-13 • via Nuitee
• family_with_children • au
10
2026-04-13 • via Nuitee
• couple • au
8
2026-04-13 • via Nuitee
L
Louise • extended_group • au
10
2026-04-13 • via Nuitee
S
Stefanie • couple • au
7
Great view & comfortable accommodation.
Pros:

Location. Old world charm. Breakfast. Staff.

Cons:

I stayed for a week, servicing of the room was below standard. This is something you wouldn’t notice if you only stayed for a couple of nights. Overall the hotel is a little rundown.

2026-04-13 • via Nuitee
E
EDVIN • solo_traveller • au
10
2026-04-12 • via Nuitee
P
Pamela • couple • au
4
Pros:

It was ok but very run down

Cons:

Run down

2026-04-12 • via Nuitee
F
Frances • couple • au
10
The staff were extremely friendly and helpful- a great spot to explore Katoomba
Pros:

The position- beautiful view. Great spot from which we were able to walk and explore Katoomba.

2026-04-12 • via Nuitee
C
Caroline • solo_traveller • gb
9
Great hotel full of old fashioned charm.
Pros:

This is a lovely hotel. It's situated a little out of town so make sure you have your walking shoes, but it's worth the walk up the hill for the spectacular views. My room was huge, really comfortable, and well equipped. Breakfasts are excellent and the bar is lovely for a pre dinner drink or nightcap.
I should also mention the staff, all of whom were welcoming, kind and eager to help make my stay as good as possible.

2026-04-11 • via Nuitee
C
Catherine • extended_group • us
9
Views to die for from a very welcoming spot
Pros:

We were greeted with open arms by everyone at the property. The views from the hotel are nothing short of spectacular. This is a historic spot, so don't expect all the shiny new objects, but our accommodations were very spacious and clean, everything worked beautifully, the hotel restaurant was excellent and the staff very welcoming.

Cons:

N/A

2026-04-10 • via Nuitee
T
Tahereh • couple • au
1
Pros:

Gym

Cons:

Old dirty

2026-04-09 • via Nuitee