Mountain Heritage Hotel

Hotels
8.6 (4294 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

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Free
Children allowed

Facilities

Television in common areas
Express check-in
Billiards or pool table
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Golfing on site
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4294 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
I
Irit • solo_traveller • il
8
Pros:

את הנוף

Cons:

שהמסעדה היתה סגורה

2026-06-20 • via Nuitee
R
Roseann • solo_traveller • au
10
2026-06-19 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-06-19 • via Nuitee
K
Katerina • couple • au
6
Pros:

room was a bit dusty

2026-06-19 • via Nuitee
G
Gail • solo_traveller • au
9
Cosy winter break
Pros:

The staff were wonderful and rooms comfortable. And the towel! So nice to have large bath towels that were quite fluffy.

Cons:

No lifts but the staff took my bag up. The distance from the main part of Katoomba was walkable but walking uphill from the station with my suitcase wasn’t flash

2026-06-18 • via Nuitee
E
Elizabeth • solo_traveller • au
10
A short stay of immense value. Thank you.
Pros:

I loved the old building, my room and the beautiful outlook. Close to Katoomba and Leura it made a lovely base for lovely walks and drives in the Blue Mountains. Breakfast was great too.

2026-06-18 • via Nuitee
L
Lynette • couple • au
8
Terrific room with fantastic view
2026-06-18 • via Nuitee
C
Carl • couple • gb
8
A great break from the city and the hot chocolate at the hotel was brilliant
Pros:

It was a good location for the Blue mountains

Cons:

It was a bit dated

2026-06-16 • via Nuitee
J
Jo-Ann • solo_traveller • au
10
Pros:

Lovely warm motel with very friendly and helpful staff

Cons:

I would have liked a smoking area

2026-06-15 • via Nuitee
M
Madeline • family_with_children • au
10
A beautiful stay 🤍 highly recommend
Pros:

Everything, so cosy

2026-06-15 • via Nuitee
H
Helen • solo_traveller • au
10
Fabulous stay...again!
Pros:

Our room , staff , bar/lounge area , buffet breakfast...everything!

Cons:

Missed the wedges , sour cream and chilli sauce on the bar menu :(

2026-06-14 • via Nuitee
S
San • solo_traveller • au
10
2026-06-12 • via Nuitee
E
Eamonn • extended_group • au
8
2026-06-12 • via Nuitee
S
Sandro • solo_traveller • ch
9
Pros:

Sehr rustikales Hotel, mit sehr freundlichem Personal.

2026-06-12 • via Nuitee
E
Eva • couple • au
10
Quaint, cosy and relaxing!
Pros:

Staff were so friendly and helpful, the cocktail hour, open fires and piano playing were a highlight! Perfect distance to walk into Katoomba. Dinner and breakfast were both delicious! Look forward to staying again.

2026-06-12 • via Nuitee
V
Victorita • couple • au
10
As regular guests, it truly feels like our home away from home.
Pros:

The hotel is always impeccably clean, and the rooms are exceptionally spacious, comfortable, and beautifully maintained. The beds are so comfortable that we always enjoy a restful night's sleep.
One of the things we love most is opening the windows and breathing in the fresh mountain air. It is such a simple pleasure, but it makes every stay feel special and relaxing.
The location is perfect, close to everything you need, including shops, cafés, restaurants, and the many wonderful attractions of Katoomba and the Blue Mountains.
What keeps us coming back time and time again is the warm atmosphere and consistent quality. We genuinely love this hotel and always look forward to our next visit. We highly recommend the Mountain Heritage Hotel to anyone looking for a comfortable, welcoming, and memorable stay in the Blue Mountains.

2026-06-11 • via Nuitee
N
Nicole • couple • au
10
2026-06-09 • via Nuitee
L
Laura • couple • au
9
We really enjoyed our stay and would definitely rebook!
Pros:

The staff were very friendly and made every effort to make our stay enjoyable. Our room was large and comfortable. The hotel is old but very cozy. The view from the bar and restaurant downstairs was stunning. We really enjoyed sitting by the fire at night playing board games and listening to the pianist. We also took advantage of happy hour at the bar and enjoyed the complimentary canapés.

Cons:

We couldn’t get a car park on our second night as it was very busy over the long weekend, however managed to find one up the road. It’s a bit far to walk into town, but it’s only a very short drive.

2026-06-08 • via Nuitee
T
Tracey • couple • au
9
We were made to feel comfortable and welcome.
Pros:

The property was well-maintained and had a wonderful ambiance about it. Listening to the pianist while sipping a cocktail on a cold Saturday night was definitely a highlight. Very calm and peaceful here. Enjoyed the extensive photo collection too.

Cons:

Liked everything. This hotel is a hidden gem 😊

2026-06-08 • via Nuitee
S
Suprit • extended_group • au
10
2026-06-08 • via Nuitee