Mountain Heritage Hotel

Hotels
8.6 (4111 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a nonrefundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is closed on Sunday and Monday nights. Reservations are required.
For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorization will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorization will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Apr 7, 2026 until Fri, Oct 2, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 11 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4111 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
M
Mcmillan couple au
8
Pros:

Views from the dining room were excellent

Cons:

I don’t think you got value for money
The tea coffee and bathroom items we not replenished daily
No streaming services available
Rooms were tired

2026-03-07 via Nuitee
A
Arsalan couple au
9
2026-03-07 via Nuitee
K
Kylie couple au
9
2026-03-06 via Nuitee
Y
Yevgeniya couple jp
10
2026-03-06 via Nuitee
S
Stacey couple au
9
Pros:

Staff were so friendly and location is spectacular

2026-03-06 via Nuitee
H
Heather couple gb
8
Old world charm in a great location.
Pros:

Excellent location.
Nice to stay somewhere that isn’t your standard corporate hotel where all rooms are the same.

Cons:

Looking a little tired in places but easy to forgive that. It’s a heritage hotel, realistically priced so it’s what we expected. On the whole it was a very comfortable stay, with attentive, friendly staff.

2026-03-03 via Nuitee
N
norman couple gb
9
A very old world hotel with excellent staff
Pros:

The hotel had an old world charm and staff were fantastic

Cons:

Nothing

2026-03-03 via Nuitee
M
Maahi couple au
9
2026-03-03 via Nuitee
O
oliver couple de
9
Excellent spot for the blue mountsin visit.
Pros:

Nice view over the valley. Good breskfast. Excelkent rooms with jakuzi (if selected).
Parking in front.

Cons:

A bit of town center, shops and attractions so you need a car. No elevator. Lots of carpet.

2026-03-03 via Nuitee
P
Philip couple au
8
We have stayed at many Hotels in the Blue Mts over the years & I would put this one as recommended.
Pros:

Had a lovely mountains style older room. Check in experience was excellent. Paid top dollar over the Xmas /new year period, but we thought it was worth it for this time of the year. Dinner was also very good. A well-located Hotel a few hundred metres from the main street. Staff were good and engaged. I enjoyed use of the pool (not heated, but a lovey fine day made it enjoyable).

Cons:

Nothing

2026-03-03 via Nuitee
B
Brendon couple au
9
2026-03-02 via Nuitee
C
Claudia couple at
8
Pros:

Altes Haus aber gut erhalten.
Zimmer recht groß und gemütlich.
Schöne Aussicht, wenn es gutes Wetter gibt.
Das Zentrum ist zu Fuß gut erreichbar.
Schönes Pool.

Cons:

Das Frühstück für 35,00$ ist kein Highlight, die Auswahl am Buffet nicht sehr groß. Es gibt nicht einmal Käse.

2026-03-02 via Nuitee
C
CHENGHAN family_with_children tw
8
2026-03-02 via Nuitee
V
VINCENT couple fr
10
Parfait !
Pros:

Tout était parfait

Cons:

Rien

2026-03-02 via Nuitee
D
Dan couple us
2
Filthy and smelly
Pros:

Spacious room. Near the train station. Piano man on weekends was great. Bed was ok. WiFi ok

Cons:

Room smelled horrible. It was filthy. Carpets and furnishings were worn. Bugs. Lack of window coverings. There should be proper blackout in the bedroom and more than just sheer at front door and kitchen area

2026-03-02 via Nuitee
S
Susan couple gb
8
2026-03-01 via Nuitee
B
Brian couple au
8
2026-03-01 via Nuitee
M
Matthew couple au
8
Very welcoming, friendly staff. Will be back 100%
Pros:

The pool water was refreshing, exceptional view, and the atmosphere whilst enjoying a meal was outstanding. Shout out to the piano player Alan for playing Happy Birthday to my partner and making her day.

Cons:

No available streaming services in the room, or the ability to chromecast. A small err on our impeccable stay, but slightly disappointing as we just wanted to relax in our room with a movie after a day and evening of hiking, swimming and eating.

2026-02-28 via Nuitee
S
Suzanne couple au
8
Comfortable , old world hotel with spacious rooms and lovely outlook. Lovely bar and beautiful pianist
Pros:

Great outlook from room. Large comfortable room. Beautiful pianist played in the foyer friday night

Cons:

Remote didn’t work very well but staff helped with that

2026-02-28 via Nuitee
S
Stephanie family_with_children de
8
2026-02-27 via Nuitee