Mountain Heritage Hotel

Hotels
8.6 (4404 reviews)
Cnr. Apex & Lovel Streets , Katoomba , au

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Charming property
Cons:
Poor cleanliness
Inconsistent service
Dated amenities
Quality of food needs improvement

Categories

Cleanliness
6.99
Several reviews note poor cleaning standards, particularly regarding toilets and room upkeep.
Service
9.46
Mixed feedback on service; generally, staff were described as friendly and helpful.
Location
10
Many reviews highlighted the great location and beautiful views.
Room Quality
8.95
Rooms were generally well-received, but there were comments about noise and comfort in some cases.
Amenities
8.48
Amenities received mixed reviews; gym was dated and some areas were noted to be tired.
Value for Money
7.94
Some guests felt the cost was high relative to the service and cleanliness they experienced.
Food and Beverage
7.99
Breakfast and dining quality received criticism, particularly regarding selection and timeliness.
Overall Experience
8.97
Overall sentiment was positive, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Panoramic Views of Blue Mountains

Perched on a ridge, the 4.5-star Mountain Heritage Hotel offers breathtaking panoramic views of the World Heritage Blue Mountains. The picturesque mountain views from some rooms create a serene backdrop for your stay.

Luxurious Amenities

Guests can indulge in modern amenities including flat-screen TVs, air-conditioning, and en-suites with a choice of a full-sized bath or spa. The romantic real flame fireplaces in many rooms add a touch of coziness and luxury to your experience.

Dining and Leisure

Enjoy quality cuisine with stunning escarpment views at Jamison Views Restaurant and Bar. Unwind by the open fire in the guest lounge or on the spacious balconies. Pamper yourself at the day spa, play billiards, or relax with a book in the library for a truly rejuvenating stay.

Ready to experience luxury and serenity at Mountain Heritage Hotel? Book your stay now for an unforgettable getaway.

Important information:

Please note that there is a non-refundable 2% credit card surcharge when you pay with an Australian Visa, Mastercard or American Express Credit Card.

Please note that there is a non-refundable 2% credit card surcharge when you pay with an International American Express credit card or a UnionPay credit card.

Please note that the onsite restaurant is open for Breakfast 7 days and Friday and Saturdays for Dinner, Reservations are required. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Guests must be 18 years of age or older to check in.

Please note that a pre-authorisation will be required on check in.
The person whose name appears on the reservation is the only person who is required to present their own photo ID and Credit Card upon check-in, they are also responsible for the room.

Guests are required to provide a credit card and photo id and a pre-authorisation will be taken from the credit card at time of check in.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Apr 20, 2026 until Fri, Oct 2, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 4404 reviews
Cleanliness: 6.99
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.97
K
Kerry couple au
8
Fabulous place to rest and recreate. Dinner was delicious.
Pros:

The heritage features and the ambience were very special.
The views were spectacular at all different times of the day and evening.
Breakfast as well as our dinner were great.

Cons:

Although we didn’t go there to watch TV , it would have been nice to be able to choose from all free to air channels and the possibility of a streaming service.
The TV was terrible.
There was some wear and tear in the bathroom which detracted from the overall experience.

2026-08-29 via Nuitee
M
Michelle couple au
8
2026-08-25 via Nuitee
J
Joyce couple au
10
We had a fabulous time
Pros:

The staff were friendly and helpful, the fireplaces were wonderful to sit around, the views magnificent and breakfast was amazing

2026-08-25 via Nuitee
S
Sarah family_with_children au
10
Beautiful relaxing staff in a quiet, beautiful hotel in the gorgeous Blue Mountains.
Pros:

A beautiful, historic hotel located a short 5-10min walk from the shopping area in Katoomba. Tastefully decorated with comfortable communal areas to spend time and relax with family and friends. Very helpful staff, who were present and friendly but allowed space for privacy and chilling out. Beautiful views. Lovely spacious rooms. Very comfortable beds. Good toiletries and luxurious bath to relax in at the end of the day. Games room was fun for the kids with the ping pong and pool tables. We really enjoyed our stay and look forward to the next time we can bring our family and friends back here.

Cons:

Nothing.

2026-08-25 via Nuitee
D
Darren family_with_children au
8
2026-08-24 via Nuitee
N
Neil couple au
10
Will stay again, an amazing place, thanks.
Pros:

Everything

Cons:

Bacon

2026-08-24 via Nuitee
C
cheryl solo_traveller au
8
2026-08-23 via Nuitee
A
Adam couple au
9
Great location and lovely staff
2026-08-23 via Nuitee
P
Pedro solo_traveller es
10
2026-08-22 via Nuitee
M
Melissa solo_traveller au
10
Cozy and charming.
Pros:

The hotel had great views and lovely atmosphere.

Cons:

It was a bit too cold, but I don't see how that was the fault of the staff.

2026-08-22 via Nuitee
A
Alexandre family_with_children fr
7
Bien et confortable pour 2 jours à découvrir le lieu des blue mountains
Pros:

Vue du salon et du restaurant sont directement orientées sur les blue mountains.
L'hôtel est d'époque mais il y a des espaces de repos dans différents salons.

2026-08-22 via Nuitee
B
Brett couple au
8
On balance, happy with our stay.
Pros:

Old world charm, character hotel. Dinner was enjoyable and reasonably priced. Good, friendly staff.

Cons:

A bit tired. Bathrooms need a deep clean of mould around tiles/grouting. Reviews about breakfast were over rated.

2026-08-21 via Nuitee
C
conor couple au
6
2026-08-20 via Nuitee
L
Lisa solo_traveller au
3
2026-08-20 via Nuitee
M
Michiko couple au
9
Perfect place for Christmas in July
Pros:

Staff are very nice. The atmosphere during Christmas in July was perfect

Cons:

Staff and retro feature

2026-08-18 via Nuitee
K
Koray couple au
8
2026-08-17 via Nuitee
E
Elleisha couple au
5
2026-08-17 via Nuitee
E
Edwin solo_traveller nl
9
2026-08-17 via Nuitee
J
Julie couple au
7
2026-08-16 via Nuitee
N
Nick solo_traveller au
10
2026-08-16 via Nuitee