Comfort Suites Jackson-Cape Girardeau

Hotels
•
Comfort Suites
8 (312 reviews)
2904 Old Orchard Road , Jackson , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Heated pool
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Clean facilities
Nice location
Friendly staff
Cons:
Poor cleanliness
Unprofessional service
Misleading amenities

Categories

Cleanliness
5.46
Significant issues with cleanliness were reported, including mold, blood on sheets, and general uncleanliness.
Service
8.43
Some positive notes about staff being nice, but multiple reports of unprofessional behavior and rudeness.
Location
9.47
No negative sentiments expressed, considered standard quality for this hotel tier.
Room Quality
6.42
Reported issues include mold, bugs, and unkept appearance, affecting overall room quality.
Amenities
7.45
Some dissatisfaction with amenities, including paid WiFi and misleading advertising regarding spa features.
Value for Money
9.91
General positive sentiment about value despite complaints, felt it was within expected budget range.
Food and Beverage
8.46
Limited breakfast variety and cleanliness issues noted, but breakfast was available.
Overall Experience
8.43
Mixed experiences reported with significant issues impacting the stay, but some positive aspects mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:04

Property Description

Convenient Location

The Comfort Suites hotel is ideally situated near Southeastern Missouri State University and various attractions like the Show Me Center arena and Shawnee Park Sports Complex. Explore Cape Girardeau's charm just a short distance away.

Abundant Amenities

Enjoy a range of amenities including a hot breakfast, indoor pool, fitness center, and pet-friendly rooms. Corporate guests will find the business center and meeting room facilities convenient for their needs.

Comfortable Accommodations

Relax in well-equipped guest rooms featuring modern conveniences like microwaves, refrigerators, and flat-screen TVs. Upgrade to a room with a soothing whirlpool bathtub for added luxury.

Experience comfort and convenience at Comfort Suites - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that this property allows service animals only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 312 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 9.91
Food and Beverage: 8.46
Overall Experience: 8.43
B
Becky • family_with_children • us
8
2026-05-28 • via Nuitee
B
Brittany DeBerry • solo_traveller • us
5
2026-05-26 • via Nuitee
O
Olivia • family_with_children • us
1
2026-05-18 • via Nuitee
B
BossMom84 • solo_traveller • us
9
Pros:

The location to sports plex was good.

Cons:

Waffle machine had technical difficulties

2026-05-18 • via Nuitee
T
Tiffani • solo_traveller • us
6
2026-05-11 • via Nuitee
S
Shaneka • family_with_children • us
4
My stay was ok. I did have a problem with my card being charged 3 times.
Pros:

Close to where I was going on this visit as well as the highway to return home.

Cons:

Property was clean and quiet

2026-05-10 • via Nuitee
S
Scott • solo_traveller • us
7
2026-05-07 • via Nuitee
B
Billy • solo_traveller • us
6
Pros:

Location and gym

Cons:

The beds are really hard didnt sleep much at all

2026-05-07 • via Nuitee
L
Lindsey Miner • family_with_children • us
6
Pros:

They had a good breakfast, and the pool was nice.

Cons:

Our room was clean, but the bathroom had a weird smell.

2026-04-27 • via Nuitee
A
Aaron • solo_traveller • us
9
2026-04-24 • via Nuitee
K
Kattie • couple • us
5
2026-04-21 • via Nuitee
J
Jean • solo_traveller • us
7
2026-04-16 • via Nuitee
W
Whitney • family_with_children • us
10
2026-04-06 • via Nuitee
L
LeShaun • couple • us
4
Wouldn’t stay again ever.
Pros:

It’s very convenient to the interstate.

Cons:

It was dirty. Nothing worked, and everything was broken. There was nothing to drink, and the food tasted awful.

2026-03-07 • via Nuitee
S
Stevens • family_with_children • us
7
2026-02-28 • via Nuitee
S
Shayla • couple • us
3
Okay but there are better options around the same budget.
Pros:

It was clean-ish.

Cons:

The WiFi was NOT free. We had to watch an ad video every time we connected. It was very slow and unreliable. Our keys stopped working. It was just extremely inconvenient.

2026-01-20 • via Nuitee
R
Rick • couple • us
5
2026-01-19 • via Nuitee
S
Sandra • solo_traveller • us
9
2025-11-20 • via Nuitee
J
Justin • family_with_children • us
10
Booking.com lies, property is great
Pros:

Facility was great. No issues with them.

Cons:

What i didn't like was Booking.com saying that they're was a Spa Tub in the King room and then upon getting to the property, finding out the Spa tub was in a room that cost 57 additional dollars. This was INCORRECTLY advertised by Booking.com and Booking basically telling me it's not their problem. So maybe don't use Booking???

2025-10-14 • via Nuitee
J
Jacqulyn
10
Pros:

Clean and comfortable every time. This is a “go to” hotel

2025-10-12 • via Nuitee