Moroccan House Hotel Marrakech

We stayed here for a couple of days before our Intrepid tour and a couple of days afterwards. The rooms are variable, some fine, others not. Staff were inconsistent- some quite helpful, others rude and unhelpful. No filtered water available to guests. They just point vaguely in the direction of nearby shops and cafes if you need water or coffee even if you arrive late evening. We had difficulty with our prearranged transport to airport on our last morning and were unable to call anyone with our data only eSIMS. When we asked Reception for help they were dismissive as it wasn’t their problem. Even though they get a lot of business through the tour companies that arrange transfers. Returning to Reception 10 minutes later we were fortunate to encounter a different person who kindly agreed to make calls for us and sorted things out.

This is a scam hotel! Never ever come!!!
We booked two double rooms. When we arrived in the afternoon, they lied, claiming that the rooms had no electricity. They told us they had a 'better' hotel for us, but they ended up taking us to a motel that looked like a refugee camp, right next to a construction site.
​We refused to check in, but they wouldn't refund the money and insisted we file a complaint with Agoda. Agoda was just as useless, using a stalling tactic with a non-stop, repetitive AI customer service loop—delaying, delaying, and delaying everything. They rigidly insisted on waiting for a call or email reply from this fraudulent riad before proceeding, dragging it out from 'wait ten minutes,' to 'wait one day,' to 'wait two days,' and finally to 'wait for the riad reply,' until we heard absolutely nothing. They are just as despicable as the scamming motel! They have clearly become an accomplice to this fraud!

詐騙旅館遇上史上最爛客服agoda!!!!
訂了兩間雙人房，下午到了之後騙我們說房間沒電，說有一間更好的飯店給我們住，最後卻帶我們到一家像難民區的旅館，旅館旁邊就是一個工地。我們拒絕入住後不肯退款，要求我們跟agoda申訴。Agoda也擺爛，不停鬼打牆AI客服拖延拖延再拖延，硬要等這家詐騙旅館回電回電郵才處理，從叫我等十分鐘；等一天，等兩天，一直到最後等旅館回電話回郵件，等到音訊全無，跟詐騙旅館一樣可惡！顯然變相成為詐騙幫兇！

The hotel was fine and the staff reasonably helpful. The area the hotel is in leaves a little to be desired.

The experience was just ok. The rooms need some upgrading. The bathrooms were nice. The breakfast was a bunch of bread products so I wish there would have been some warm food.

I booked a three nights in Moroccan House Hotel in Marrakech, two nights through booking.com and one night through different site. Breakfast was included as it stated. To my shock the 2 nights paid to booking.com did not include breakfast despite paying more throughout these scammers. Management at this hotel is poor, inhospitable and pathetic. Even the man working in the restaurant upstairs is a grumpy, stingy and angry. The only kind person working at reception was Salah, the female receptionist is a horrible person, and has no manner in hospitality. Hotel is nicely decorated, mattresses and pillows are like concrete. Unpleasant experience in this hotel.

I feel terrible writing this but honestly others do need to know before coming here. We came with our toddler and it just wasn’t safe to stay. The bathroom had toilet roll on the floor when we got there and the bath/shower was covered in black mould. The beds and pillows were like solid lumps of rock which would have been manageable had it not been for the mould everywhere.
The design of the bathroom was such that if you wanted to use the toilet, you had to sit at an angle because the sink unit was so big and in the way.
We complained about the mould and got upgraded to a suite. When we went up to see it, it smelled like a gas leak or something like that. Really not nice. So we left and went elsewhere to stay.
The staff were nice, the decor is pretty although the whole place needs renovating, but unfortunately it just wasn’t a good stay for us.

Worst place for holidays ever seen ,
The air condition is not working when you ask to change the room they give you one away from your kids room
The blankets and duvets are old and smelly
The TV has 10 channels ( all French)

If you ask for a taxi the price is doubled

The place is in darkness whole time

No hot water to make tea just on breakfast ( you have to pay) and the rest you have to go outside for coffee shops

Upon arrival, there was a young man in the receptions, neither a smile or good treatment, he only gives you instructions, as you don't have breakfast, you have to leave at 12 o'clock, knowing that the doorman was a good and good young man, you feel that you are inside a prison institution, not a tourist, instead of what we are used to from the same chain of Moroccan house, such as Casablanca, on the contrary, a smile, good treatment and provision of services from arrival to departure, so I had to change the hotel to Opera Plasa, treated like princes and a little difference in price

The property was in poor condition overall. The air conditioning didn’t work properly. after reporting the issue, a staff member attempted to fix it, and while it blew cold air briefly, it quickly returned to pumping out hot air.

The bathroom was in terrible shape. The shower head holder wasn’t properly attached, making it unusable, and half of the shower screen was missing, causing water to flood the entire bathroom. Unsurprisingly, there was mould throughout.

The bedding was dirty and torn. There were no towels in the room upon arrival, and it took 90 minutes and three trips to reception before we finally received some.

The room was also (inexplicably) poor lit with only one bulb in the 5 available ceiling lights.

Other travellers mentioned that some rooms have been renovated, so perhaps we were just unlucky. Unfortunately, we were told we couldn’t change rooms. We were booked for two nights but have decided to leave early and find alternative accommodation.

The hotel while may be traditional is in great deal of an upgrade. It's very dated with grubby bathrooms that I didn't even want to shower in. The window/door to a very small balcony that was cluttered with rubble and dirty, but we couldn't open the door anyway for air as there was a bed overhanging the door. The decor again whilst traditional is in need of updating. The mattress and pillow is ridiculously hard. The area of the hotel is close to the shops however it's not the nicest of areas with rubbish thrown around the streets outside the hotel and cars and mopeds everywhere, broken pavements doesn't set A great scene for the hotel.
Pool is very cold and shaded most of the time due to high rise buildings/wall around it.
There's a very strong overpowering smell of food throughout the day within the hotel.
I suppose you get what you pay for when you book a mystery holiday and don't take all the 20 different added extras they try to add on.
Would not return to this hotel.

For the price, I thought the hotel was great. It was clean, friendly and had everything we needed.
If you’re looking for luxury then this is not for you but if you’re looking for cheap and cheerful then I highly recommend. Great location too, walking distance to the Medina and lots of restaurants.

Hotel very basic found evening meal awful no change of towel's untill 6th day and no fresh bedding at all more like an hostel wouldn't recommend especially if you are an oap all every drab pool area in constant shadow and tiny not at all where you would want to spend any time

It is a pretty good location, relatively clean but smelly. Food is a very poor choice.
The staff speaks limited English, and the service is average altogether.
Generally, it’s an average-budget hotel; don’t expect too much to avoid disappointment.

Loved my stay here! Great location! Felt safe walking here at night. Staff was friendly and helpful. Rooms were very clean

Bad hotel no hot water dirty smelly room noisy I wanted to give 0 if I could I have 1 star cause the location is great and Marrakech is lovely to visit, do not book at this hotel ,waste ur money , even so the prise is cheap but still a waste u can add a little and stay somewhere decent

Lovely property in decent location. Breakfast good and staff helpful. Decent room service and clean. Our room was ok but needing a little attention - broken lock, lights not working etc. But for price and somewhere to sleep it was fine.

The hotel is very uniquely decorated in a Moroccan style. The hotel is a bit basic by Western European standards but it was fine. The room was clean and the beds were comfortable. We felt very safe there . The breakfast was a plentiful buffet style but if you have the evening meal option just be aware that there’s no choice, they just bring it out!! Ok location , easy to get a taxi to and from the airport and about a 35 minute brisk walk to the main square and souk. The 24 hour reception area was a really helpful feature and nothing was too much trouble. There’s a handy little shop over the street to buy bottled water, snacks and toiletries.

We booked this hotel as part of a Thomas Cook package - but I did look at Trip Advisor first, to make sure it would be okay. The staff at this hotel were absolutely lovely. They were friendly, knowledgeable and generally helpful. We booked half board and the dinners - traditional tagline meals - were very good. The hotel is very basic, which I was happy with. The beds were comfortable, and the room and bathroom clean (and cleaned daily). The hotel is also in a great location. We were only there for a city break and could walk to the Medina and to the Jardin Majorelle. The reason for my 3 stars is that I'm not sure where other reviewers took their photos... Our room certainly didn't look anything like the photos taken. No lovely Moroccan touches like intricate headboards or four poster canopies, just a very, very basic room. The hotel had a slightly run down feeling: the glass in the window of our room had a crack in it, one of the mirrors on the stairs was cracked. The shower was rather weak and there were bits and pieces of old equipment lying around (e.g., a disused coffee machine). Much of the place felt a little unloved. I'd like to repeat that the staff were great and the rooms were clean - so if this is what you're looking for, go for it.

We had a clean bright room (no.12), everything in working order. Safe in room for small daily charge which we used. Pretty character windows and double glazing beyond to keep the hustle and bustle out at night. Could do with more bedside lighting to soften the room. We had a double and a single bed in our room. Both v comfortable. Bathroom looked recently updated. Loo had a little problem on arrival but was quickly fixed. Sink had a crack in it.
Breakfast on roof terrace was simple but tasty. Pastries, msemmen pancakes, omelets freshly cooked and small local fresh cooked pastries which i think contained minced chicken were lovely. Yoghurt, fruit, juices, tea and coffee on offer.
Reception spoke good enough english alongside French and Arabic and were friendly and helpful.
We didn’t have dinner in the hotel.
The common parts were decorated in local furnishings and were very pretty. Lights on floors had timers but there were buttons to put them back on near every door. The lift worked every time but as we were first floor we took the stairs often - strangely the stairwell got shorter the further down you went!
Outside the hotel was in a busy neighborhood, close to very good restaurants, shops and lots of facilities. In the same road were some restaurants and what looked like a club. This meant there were always people around even later in the evening.
The hotel is more of a guest house and is simple but effective. We used it as a base for sightseeing and pretty much slept and ate breakfast in it. Our room was spotlessly clean and the aircon worked well. Some fixtures were a little tired but the whole place was charming.
The hotel is out of the main town however we walked in and out daily. We got one taxi home which was approx. £8 and we didn't haggle. You could go metered if you preferred. Walking into town was through the 1920s French district of Gueliz where you could pick out old buildings and art deco features. It was almost one straight road into the main square. Close by were high street brand shops and eateries. We never felt unsafe anywhere in Marrakech and we walked miles through souks, back lanes, main roads and alleyways, often getting lost in the process! Google maps is your go to friend as the place is a maze.
Do not expect alcohol except in some restaurants. Within the Medina we found none but instead enjoyed the huge array of teas, coffees, juices and mocktails on offer. We ate once in the main square at a stall but thought we had better food in the souk itself. Seek out beautiful gems as you wander.
Crossing the road is an artform which we quickly learned but locals were happy to help and be tagged along with for safety!

Lovely courtyard