Moroccan House

Extremely disappointing experience – misleading presentation and no refund
Review:
We booked this hotel because it looked cosy and inviting, but most importantly because it advertised a swimming pool, which was the main reason we chose it for our family and the kids.

Unfortunately, the reality was completely different from what we expected.

When we arrived, the hotel looked worn down and poorly maintained. The middle section of the staircase was sealed off with tape, and in our room, it was only possible to open the balcony door if we physically moved the bed out of the way.

However, the biggest disappointment was the swimming pool. It turned out to be closed and appeared to be under permanent construction. This was never made clear to us when booking, despite the pool being the main reason for choosing this hotel.

We were so disappointed that we decided to leave immediately and requested a full refund. The hotel manager showed absolutely no interest in helping us. Instead, he simply told us to take pictures of the closed pool and contact Booking.com to arrange a refund.

And this is where the experience has become even worse. Booking.com has so far been unable to help, claiming that the hotel is not responding. As a result, we are left paying for a hotel that we never actually stayed at and that was in no way as advertised.

This has been an incredibly frustrating experience. We feel completely misled by the hotel's presentation, and the complete lack of responsibility and customer service from both the hotel and Booking.com is unacceptable.

We would strongly advise others to think twice before booking this hotel.

The room stank of raw sewage coming from the bathroom, Could not sleep the 1st night. The breakfast is very average and the guy cooking eggs and omelette, doesn't want to do his job and just keep lying to me that he'll do them in 10mins! 20mins later he said he's coming, then he said the gas was broken! If you don't want to do your job! Get another one and stop lying to guests!

There was no access to the pool.

Speciaal hotel gezocht met zwembad voor de kinderen. Maar dat was in verbouwing, niet te gebruiken, geen alternatief aangeboden.

My bed was very hard, a more comfortable mattress would have been greatly appreciated. Breakfast could also improve

Letto un po' duro, phon in camera durava 1 minuto e poi andava lasciato raffreddare per 5 minuti, asciugarsi i capelli un'agonia, ci hanno detto che funzionavano così in tutte le camere.. Non era pulitissimo e l'unico asciugamano che avevo messo a cambiare non è stato cambiato.

La ducha se atascaba bastante y el desayuno podría mejorar bastante pero no tengo mucho que alegar.

Breakfast is really limited, almost only bread with jam. At least some fruits would be nice.

Beds and pillows not very comfy.
The first room I stayed in had issues with locking door to room.

Petit dej mais l ai pas obligatoire

Lo staff x 2 gg non ha risposto ai messaggi su booking quindi siamo arrivati la sera alle 20.30 e non avevamo la cena. Alla richiesta di dove prendere delle bibite ci hanno mandato nel market davanti che costa come un oreficeria e non ci hanno detto che dietro l angolo c era un centro commerciale aperto fino alle 22.
Il giorno dopo non ci hanno aiutato a trovare un taxi e il transfer verso l aereoporto l.ho fissato da sola con booking
Ma la cosa peggiore è la piscina esterna che sarebbe bella ma l acqua è verde opaco e il cloro lasciato sciogliere mentre i ragazzi sono in acqua. Impraticabile. (Vedi foto)
La spa invece non esiste ( vedi foto) e noi pensavamo di passarci il pomeriggio quindi ci ha modificato i programmi.
In sintesi: abbastanza pulite le camere e comodi i bagni, colazione extra a 5 euro ma con succhi industriali e poco abbondante. Da l idea di un Riad che ha visto giorni migliori e ora è lasciato andare, quando siamo Stati noi era usato x gite scolastiche x darvi un idea.