Best Western Plus New Caney Inn & Suites

Hotels
•
Best Western Plus
8.3 (228 reviews)
22033 U.S. Highway 59 , New Caney , US
+1 281-354-7222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Clean rooms (some called the cleanest)
Convenient location near dining yet quiet
Good breakfast with strong variety
Comfortable rooms/value for money
Cons:
Musty/mildew odors in lobby, hallways and entryway
Hot tub out of order; pool cold and had debris
Old laundry machines
Poor free Wi-Fi reported
Some rooms/property feel worn; minor repairs in progress

Categories

Cleanliness
7.7
Rooms frequently described as clean (some called the cleanest theyd stayed in), but repeated reports of mildew/musty smells in entryway, lobby and hallways and damp odors in rooms lower the score.
Service
9.1
Multiple comments praise staff as awesome, super friendly, very knowledgeable and polite; service is a consistently strong positive.
Location
8.8
Described as convenient and close to many dining options while tucked away from freeway noise; generally seen as a strong location.
Room Quality
7.9
Rooms noted as clean and comfortable but some guests mentioned damp smells and that the property feels a bit more worn with ongoing repairs.
Amenities
6.8
Several amenity issues: hot tub broken/out of order, pool cold with debris reported, old washer/dryer, and poor Wi-Fi on one occasion; lack of in-room kettle also noted.
Value for Money
8.5
Guests explicitly called it good value and convenient; positive impressions of value despite some wear and amenity issues.
Food and Beverage
9
Breakfast repeatedly described positively with good variety and quality; food & breakfast are clear strengths.
Overall Experience
8.6
Overall stays are positive due to friendly staff, clean rooms and good breakfast, tempered by smells in common areas and amenity problems (hot tub, pool, Wi-Fi).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Outdoor Pool and Spacious Rooms:
Enjoy a refreshing dip in the outdoor pool and unwind in the spacious rooms equipped with modern amenities like a flat-screen cable TV, free Wi-Fi, microwave, refrigerator, and coffee maker.

Relaxation and Recreation Options:
Indulge in a continental breakfast, cozy up by the fireplace in the lobby, or soak your worries away in the outdoor jacuzzi. Stay active during your stay by utilizing the on-site gym facilities.

Convenient Location and Nearby Attractions:
Located just 6 miles from Lake Houston State Park, with proximity to Albert Salas Park and Oakhurst Country Club, our hotel offers easy access to nature and leisure activities. Plus, being 14 miles from George Bush Intercontinental Airport ensures a hassle-free travel experience.

Book now for a memorable stay at New Caney Inn & Suites!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 228 reviews
Cleanliness: 7.7
Service: 9.1
Location: 8.8
Room Quality: 7.9
Amenities: 6.8
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.6
Y
Yineli • couple • us
10
2026-11-06 • via Nuitee
N
Nikky • solo_traveller • us
9
2026-11-02 • via Nuitee
C
Cj • family_with_children • us
10
2026-11-02 • via Nuitee
H
Herrera • family_with_children • us
8
2026-11-02 • via Nuitee
S
scheffler • family_with_children • us
5
2026-10-15 • via Nuitee
S
scheffler • family_with_children • us
5
Pros:

Hot tub was broken and pool was ice cold..

The staff was awesome

2026-10-15 • via Nuitee
W
Weir • couple • us
10
The room was the cleanest room I have ever stayed in
Pros:

The property was close enough a large selection of places to dine but tucked back in the trees you could not hear the freeway.

Cons:

The entryway smelled like a old musty hotel

2026-10-07 • via Nuitee
P
Pamela • solo_traveller • us
10
2026-08-19 • via Nuitee
A
Alan • solo_traveller • us
9
Good value and convenient place to stay.
Pros:

Staff was super friendly the room was clean and comfortable.

Cons:

I have stayed at this location many times over the years, it's a little more worn than it used to be and it looks like they're trying to do repairs and updates.

2026-08-17 • via Nuitee
Y
Yineli • couple • us
10
2026-08-11 • via Nuitee
D
Dinh Tuong • couple • us
5
2026-07-19 • via Nuitee
D
Daniel • solo_traveller • de
9
2026-07-15 • via Nuitee
C
Cristina • extended_group • us
9
2026-07-14 • via Nuitee
L
lefonzo • family_with_children • us
9
2026-07-13 • via Nuitee
Y
Yineli • couple • us
9
2026-07-04 • via Nuitee
A
Ambrosia • family_with_children • us
6
It was ok despite the smells.
Pros:

Our room was clean and breakfast was good.

Cons:

The lobby and hallways smelled of mildew and the elevator stunk. We were there for a softball tournament and the washer and dryer were really old so we went to a laundry mat. The hot tub was out of order and there was broken glass and beer caps in the pool.

2026-06-30 • via Nuitee
I
Imwalle • solo_traveller • us
8
2026-06-30 • via Nuitee
R
roberto • couple • ar
10
Pros:

Todo excelente

2026-06-29 • via Nuitee
R
roberto • solo_traveller • ar
10
Para ver el Mundial
Pros:

Súper cómoda y personal muy amable y dispuesto

2026-06-29 • via Nuitee
C
Celestina • family_with_children • us
8
The room was clean but a little damp smelling, after we turned on the air conditioning and sprayed some
Pros:

Friendly staff and clean

2026-06-15 • via Nuitee