Club Tropical Resort Port Douglas

Exceptional customer service. Easy check in/check out.

The location was fantastic. Nice view over the inlet although room was tired with broken dishwasher and a lot of mold outside and in the bathroom. The resort needs a good clean and overhaul

The unit was a tired and worn… and needed some soft furnishings as winter. But property had good facilities, communication was great and location excellent

The Hotel/ Apartment was great and so close to everything that you would need, Yes the property is dated, but the friendly staff and the service, makes it a joy to stay

Wonderful stay over Easter!!
From go to wo it was a pleasurable experience.
Gisela sorted out a bungled cruise booking before we had even arrived. And about Gisela, how nice to be greeted by such a lovely personality. A real credit to the industry! All the staff at Club Tropical were great. Communication 2nd to none!
The room itself was tired and in need of a coat of paint in the least. However, it was very clean and well appointed, big fridge, beds comfy, lux pillows, and my favourite critique wherever I stay… “The water pressure” It was very good.
The studio boasts a huge bathroom! Big bath, separate shower, and the mirror did not fog up…. “Small detail” but I feel worth mentioning!
The cooking area is on the spacious balcony, The utensils supplied were adequate for a decent “cook up”. The balcony has metal louvers for privacy and to keep the sun out. We loved relaxing in that space and enjoyed “free tunes” from the courthouse hotel in the evening. We chose a studio overlooking Macrossan Street for “people watching” The music was a bonus…. Especially not having to pay the drink prices that they charge at the courty. Its normally the first pub we go to… no need on this occasion!
The location of Club Tropical was fantastic for us, dinning central! On the subject of dinning… A special mention to Salsa bar and grill. Salsa is always fantastic and never disappoints!
I am booked elsewhere in port for the next few visits, but will make Club Tropical a priority in the future!

The Lady at the front desk was just the best.

We were welcomed by the receptionist who was very thorough with information regarding our stay.
Clean and tidy accommodation.
A great location, easy walking distance to the Sunday markets, restaurants and shops.
We've stayed here beforehand and we'll definitely stay again.

Will continue to say. Love the area, love no kids, love the staff.
Brilliant customer service.
Cleaniliness rated lower only due to age of selected apartment that we stayed in and the climate (humidity). Sighted other apartments for future stays and these were immaculate.
Would recommend property for relaxing holiday to anyone.
Thank you very much Club Tropical Resort Port Douglas, wecwill be back.

Our room was on level 3 although the lift stopped at level 2. The website did not advise of this, which is unfortunate for people with mobility limitations.
More explicit disability access information required. We did enquire about another room but this was at our added expense….
Room needs re painting and shower needs a proper clean.
Otherwise, excellent access to Macrossan St. and cafes, restaurants etc.

Excellent location. Many cafes, bars and restaurants on your door step. Staff were very friendly and most helpful. We would definitely stay here when we come back to Port Douglas.

Great lication

Great location. Surface clean only with accumulation of grime in corners and under benches, toilet didn’t appear to have been cleaned thoroughly for some time. No problem with the cleanliness of the linen. Overall the property looks like it needs a renovation.

Nothing major wrong, everything thing is just a little jaded and needs some love and care.

In general I’m happy with my stay but…. And it’s probably due to the crazy wet season we’ve had. mould was visible in the ac vents and walls roof and outside areas. Now please don’t take my negativity as a bad resort because it’s quite a nice place. Just need the sun to come out and hopefully the management will be onto cleaning it up. Oh and there was no fish in the ponds but it looks like there should be.

Close to all amenities.

Rooms facing Macrossan St get loud noise from Courthouse Hotel live music. Starts at 9.30am on weekends and runs till very late at night, around 10pm. Makes room very unpleasant.

fantastic location, staff were super friendly and very helpful. Lovely studio apartment, will stay there again!

Property was tired and in need of re vamp. Pool not inviting and old. Lifts were antiquated

This place is great it over delivered it was better than I expected

Service from re working from beginning to end simply made us smile!
Over and beyond expectations. Some parts of property are getting old, tired and patched but it’s all still functional!
Location, parking and the option of self serve laundry facilities, plus a pool, spa and sauna…. Then the service make it an amazing property to stay at :)))