Holiday Inn Express Johnson City by IHG

Hotels
•
Holiday Inn Express
8.8 (332 reviews)
2 Orr Court , Johnson City , US
+1 423-328-0500

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Excellent and varied breakfast (coffee praised)
Friendly and courteous staff often cited
Convenient location with nearby dining and good parking
Comfortable beds and pleasant common areas (lobby aroma, cookies)
On-site pool
Cons:
Occasional service issues: billing/email delays, reservation not found
Housekeeping delays (needed to request towels multiple times)
Maintenance/facility issues: moldy AC vents in one room, hot tub odor, elevator needing repair
At least one report of being given an occupied room
Perception of higher price compared to alternatives

Categories

Cleanliness
8.6
Mostly praised as immaculately clean in many reviews (rooms, lobby). Some negative reports: moldy/musky smell from an AC unit and mold on vents/filter in one stay, which lowers the score slightly.
Service
8.2
Staff frequently described as friendly and attentive (immediate greeting, cookies, courteous), but there are notable service problems: slow billing/emailing of final bill, initial inability to find a reservation, repeated housekeeping delays, and maintenance unavailability.
Location
9.2
Consistently described as convenient and easy to find, with restaurants nearby and ample parking — frequently cited as a positive reason for choosing the hotel.
Room Quality
8.6
Rooms described as very nice, comfortable beds and pillows, and in excellent condition for many guests. One report of an occupied room on arrival and one instance of AC vents/mold reduce the score slightly.
Amenities
8.8
Strong breakfast offerings, on-site pool and hot tub noted. Some facility issues reported (hot tub odor, left elevator needing repair), but overall amenities are solid and well-used.
Value for Money
8
Mixed signals: most guests felt the stay was worthwhile, but at least one guest found the price considerably higher than alternatives, lowering perceived value somewhat.
Food and Beverage
9.4
Breakfast repeatedly called excellent with many options; coffee and complimentary treats (cookies) praised — a standout positive across multiple reviews.
Overall Experience
9.6
Majority of reviews describe an excellent or perfect stay, often calling the hotel a new go-to or best stop in years of travel. A few operational/service hiccups exist but do not outweigh the overwhelmingly positive overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Relax in rooms equipped with a flat-screen TV, microwave, and refrigerator.

Leisure Facilities: Take a dip in the indoor pool, unwind in the whirlpool, or stay active in the fitness room.

Delightful Dining: Start your day with a complimentary hot breakfast buffet featuring delicious options.

Experience a perfect blend of relaxation and luxury at Holiday Inn Express Johnson City. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 332 reviews
Cleanliness: 8.6
Service: 8.2
Location: 9.2
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8
Food and Beverage: 9.4
Overall Experience: 9.6
W
William • family_with_children • us
10
Pros:

Clean, comfortable, great breakfast.

Cons:

Price was considerably higher than others but I always choose Holiday inn express based off past good experiences

2026-10-19 • via Nuitee
K
Karen • couple • us
10
2026-10-16 • via Nuitee
H
Haynes • family_with_children • us
10
2026-10-14 • via Nuitee
E
Elliott • extended_group • us
9
Nice room, nice breakfast, bad service for billing.
Pros:

Good rooms and a great breakfast is the reason why I chose this hotel. I was not disappointed.

Cons:

I have asked twice at the front desk and by phone several days later to get my final bill emailed to me. I have not yet received the bill. I need it to be reimbursed for my stay. Twice I have given my room details and my email address and have yet to receive my bill from the stay of Sept 8-11. Not happy about the slow service here or why it is so difficult.

2026-09-13 • via Nuitee
D
Debbie • couple • us
10
Pros:

Convenient to my location

2026-09-10 • via Nuitee
H
Hailey • couple • us
4
just okay
Pros:

not much

Cons:

amenities

2026-09-07 • via Nuitee
A
Agim • couple • us
1
Pros:

Property was nice

Cons:

The room was great but the 2nd night inn the ac unit started to smell very moldy and musky I look at the unit and it had mold growing on the vents and the front filter was clogged up bad

2026-09-07 • via Nuitee
R
Rita • family_with_children • pt
10
2026-09-07 • via Nuitee
B
Betty • family_with_children • us
10
Pros:

Excellent location! Room was very nice. Comfortable bed and pillows!

2026-09-06 • via Nuitee
D
Drexler • solo_traveller • us
9
Pros:

every was good

2026-09-04 • via Nuitee
T
Tamika • solo_traveller • us
1
2026-08-31 • via Nuitee
M
Mary • couple • us
10
Pros:

We rarely stay at Holiday Inn Express’ but we were pleasantly surprised. When walking in the door, the aroma was clean, light and welcoming. The rooms were clean, bright, & comfortable. Breakfast was good and the coffee was GREAT!! We were taken care of as their guests. Thanks for changing our minds.

Cons:

n/a

2026-08-28 • via Nuitee
S
Shari • couple • us
7
2026-08-25 • via Nuitee
W
Williams • solo_traveller • us
7
Cons:

They were unable to find my reservation at 1st

2026-08-24 • via Nuitee
M
Morgan • couple • us
10
2026-08-20 • via Nuitee
J
John Ed • couple • us
8
2026-08-13 • via Nuitee
S
Santana • extended_group • us
8
Great stay just needs minor fixes!
Pros:

The property was larger than expected, very clean in the lobby and the staff were friendly. The breakfast was absolutely amazing and they had so much to offer.

Cons:

The left elevator definitely needs so work and the hot tub probably needs to be drained and refilled. It had a weird odor to it. The housekeeping was awesome but we had to ask for them to bring us towels 4 times before it even got done. We also ended up just going and getting our own at one point because we had someone to be and housekeeping still hadn’t shown up. Also didn’t like the fact that maintenance wasn’t available during our stay so that we could have a plug in fixed for us to use.

2026-08-10 • via Nuitee
M
Mark • family_with_children • us
10
2026-08-10 • via Nuitee
K
Katie • family_with_children • us
10
Clean, comfortable, friendly staff, very good breakfast, our new go to place to stay!! 😊
Pros:

Great location very clean with plenty of food options close by plus a Very nice breakfast with several options to choose from.

2026-08-07 • via Nuitee
E
Ed • solo_traveller • us
9
2026-07-17 • via Nuitee