Mövenpick Hotel & Residence Hajar Tower Makkah

Hotels
•
Accor
8 (127 reviews)
Abraj Al-Bait, Makkah, 21955 , Makkah , SA
966-12-5717171

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Facilities

Front entrance ramp
Health or beauty spa nearby
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good service
Cons:
Room maintenance issues
Limited food options
Noise from construction

Categories

Cleanliness
7.6
Some negative sentiment regarding room condition and maintenance.
Service
9.1
Several reviews highlighted helpful staff and good customer service.
Location
9.1
Great location, conveniently close to the haram.
Room Quality
7.1
Noted issues with room maintenance and cleanliness; some rooms were in poor condition.
Amenities
7.6
Limited feedback, but some amenities were mentioned positively.
Value for Money
8.1
Some comments about the pricing, but overall considered acceptable for location.
Food and Beverage
7.3
Food options were lacking and breakfast service needs improvement.
Overall Experience
8.1
Mixed reviews, but generally enjoyed the stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:51

Property Description

Discover luxury and comfort at Mövenpick Hotel & Residence Hajar Tower Makkah, the perfect sanctuary just steps away from the Great Mosque of Makkah.

Convenient Amenities
Enjoy seamless connectivity with complimentary wireless internet access and concierge services ready to assist you. Our range of amenities also includes a business center, dry cleaning/laundry services, and a welcoming reception hall to cater to all your needs.

Exquisite Dining Experiences
Savor gourmet delights at HAJAR, one of our four exceptional restaurants, or indulge in 24-hour room service. Wake up to a sumptuous buffet breakfast daily and relax with snacks at our cozy coffee shop.

Luxurious Accommodations
Retreat to one of our 1,036 air-conditioned rooms, equipped with LCD televisions, deep soaking bathtubs, and minibars for your comfort. Experience the perfect blend of elegance and modern convenience throughout your stay.

Book your unforgettable experience today and embrace the finest hospitality in Makkah!

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8
Based on 127 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 7.3
Overall Experience: 8.1
J
Jamal
10
Pros:

Every thing was great especially the room the reception was very kind and helpful
Thank you

2025-10-12 • via Nuitee
H
haroon
6
Pros:

I don’t wanna complain, but I just wanna give my humble opinion for hotels future guest hotel is very hot small room

2025-10-09 • via Nuitee
M
Monir • family
6
Pros:

Was oakey

2025-10-08 • via Nuitee
M
Mohammad
8
Good.
Pros:

Need to put more attention to bathroom and breakfast service need to be improved.

2025-09-03 • via Nuitee
A
Areej • family
4
Pros:

The location is great! The property condition is very bad. Considering it’s a 5 star hotel the room and bathrooms need maintenance and upgrade. I’d not consider staying here again.

2025-09-02 • via Nuitee
I
ijaz
10
Pros:

This is my Alhumdulillah 4th time in makkah and and this is frist time in movenpick hotel and really enjoyed my stay there very helpful staff safe,convenient and walkable to haram I got the half board and really enjoyed my breakfasts and dinners If I got nice deal next time InshaAllah definitely pick Movenpick again.

2025-08-29 • via Nuitee
H
huthayfa • family
10
Pros:

I liked it very much. It is clean, has good customer service, and is fast in delivery. I will come back to them next time

2025-08-24 • via Nuitee
N
Nour
4
Pros:

The room was supposed to be Haram view but it was the other side, like mo Haram at all. And the AC was not working and no one knew how to fix it

2025-08-23 • via Nuitee
Z
Zainab
4
Pros:

Renovated rooms are the only decent thing about this hotel and proximity to the haram - other rooms are disgusting and only a select few staff members are helpful.

2025-08-21 • via Nuitee
A
Ayman
10
Pros:

Awesome stay and staff. Thanks Mabrooksh Al-Harby for your hospitality and kindness. Your smile was of a big difference!

2025-08-18 • via Nuitee
M
Mohamed • family
10
Pros:

I don’t like the food is not a lot of options

2025-08-18 • via Nuitee
H
Hatem
10
Pros:

Very nice and warm hospitality

2025-08-10 • via Nuitee
K
Kamrunnahar • family_with_children
8
Pros:

It was good time over there for a week. Only one thing bothers me that was construction noise all day over my head in this room.

2025-08-02 • via Nuitee
A
Anjam • family
10
Pros:

Great place to stay. Best part is its in the clock tower and 5 mjns to the haram !

2025-07-24 • via Nuitee
A
Abdulkadir
10
Pros:

Very nice

2025-07-19 • via Nuitee
N
Nouh • family
10
Pros:

Fantastic location, great service, awesome rooms, and great staff

2025-07-08 • via Nuitee
D
Dhia • family
6
Pros:

Everything was good except for communication wasn’t good at all for example two times I did upgrades to my rooms and everytime I had an issue
Like after choose ,agree and pay for everything they tell me go to your room and someone will come and move you over right away then I have to call reception every half hour and they say he is in the way until after 2-3 hours I go down the reception and talk to them and they first deny that upgraded anything until I prove everything then they say ohhh we put the wrong informations on system .like I said twice they gave me same reason and when I asked I wana talk to the manager to make complain they wer like why you wana talk to the manager if we allready solved the issue . I told them I wana make sure he knows so it dosnt happen to someone else again But they won’t listen . any way my geuss is they have untrained staff that’s what it seemed to me . Thank you

2025-07-04 • via Nuitee
S
Sami • family
10
Pros:

Excellent location, clean and modern rooms, friendly staff, great breakfast.

2025-07-04 • via Nuitee
S
Sabeen • family
6
Pros:

House keeping and access for taxi is very bad

2025-05-26 • via Nuitee
A
Afrin • family
10
Pros:

It’s very conveniently located, welcoming and warm staff, and clean. Loved my stay at this hotel

2025-05-07 • via Nuitee