Citizen Hotel

Hotels
7.2 (632 reviews)
960, Juhu Tara Road , Mumbai , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Positive food experiences
Friendly staff
Cons:
Small rooms
Incompetent service
Poor Wi-Fi

Categories

Cleanliness
6.53
Cleanliness was mentioned positively, but overall conditions described suggest some areas need improvement.
Service
7.8
Service was generally appreciated, but there were instances of untrained staff which impacted satisfaction.
Location
8.54
Multiple reviews highlight the great location near the beach as a significant positive.
Room Quality
6.99
Some reviews noted small and old rooms, affecting the positive sentiment.
Amenities
7.02
Amenities were not frequently mentioned but some positive notes on food were noted. Wi-Fi needs improvement.
Value for Money
5.98
Discussions about high prices relative to the hotel standard suggest poor value for money.
Food and Beverage
7.53
Food was positively highlighted in several reviews, but improvements were suggested for breakfast quality.
Overall Experience
7.2
Overall experiences were mixed, with some guests content while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:16

Property Description

Stunning Beachfront Location
Directly situated on the popular Juhu Beach, Citizen Hotel Mumbai offers breathtaking views of the Arabian Sea, including mesmerising sunrise and sunset vistas.

Comfortable and Convenient Accommodation
All air-conditioned rooms at Citizen Hotel feature sea views and are equipped with a TV, sofa, and tea/coffee making facilities. En suite bathrooms with showers and 24-hour room service ensure a comfortable stay.

Convenient Amenities and Services
The hotel is a short drive from the airport and railway stations, offering free parking and easy access to transportation. Guests can also benefit from car rentals, day trip arrangements, a business centre, laundry services, and a 24-hour front desk.

Book now to experience a delightful stay at Citizen Hotel Mumbai with delectable dining options and impeccable service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Location

Guest Reviews

7.2
Based on 632 reviews
Cleanliness: 6.53
Service: 7.8
Location: 8.54
Room Quality: 6.99
Amenities: 7.02
Value for Money: 5.98
Food and Beverage: 7.53
Overall Experience: 7.2
V
Vinodkumar • solo_traveller • gb
10
Very comfortable and excellent service
Pros:

Location , clean, and excellent staff

2026-10-30 • via Nuitee
D
Dilipkumar • couple • gb
10
2026-10-30 • via Nuitee
P
Prakashe • couple • in
10
Very comfortable
Pros:

Location, helpful staff, comfortable , clean

2026-10-27 • via Nuitee
J
julie • solo_traveller • je
5
Ok
Pros:

The reception staff were rather muddled and disorganised. They could not locate my booking upon arrival. Also, rather on the unprofessional side and not well turned out with a dirty old blazer. Also, reception kept phoning me in the room to ask if I am staying on. I confirmed and they phoned me every few minutes to come down and pay. This was in the morning so really unprofessional and weird. The location is excellent and the cleanliness of the hotel good. The facilities are more boutique but well kept. The food is also great.

Cons:

The reception staff were rather muddled and disorganised. They could not locate my booking upon arrival. Also, rather on the unprofessional side and not well turned out with a dirty old blazer. Also, reception kept phoning me in the room to ask if I am staying on. I confirmed and they phoned me every few minutes to come down and pay. This was in the morning so really unprofessional and weird. The location is excellent and the cleanliness of the hotel good. The facilities are more boutique but well kept. The food is also great.

2026-10-22 • via Nuitee
R
Ravi • couple • in
8
2026-10-21 • via Nuitee
A
Atwal • solo_traveller • nl
9
2026-10-17 • via Nuitee
I
Inder • couple • in
9
2026-10-15 • via Nuitee
Z
Zoltan • solo_traveller • us
2
2026-10-13 • via Nuitee
B
Barber • solo_traveller • gb
10
My favourite hotel in Mumbai
Pros:

I always pick this hotel for my visit to Mumbai, and it's always been the best every time

2026-10-08 • via Nuitee
Y
Yoosuf • couple • ke
8
A wonderful experience!
Pros:

I have been visiting Citizen Hotel for the last 25 years, on and off. Whenever we, my wife and my self are in Mumbai, we always stay at Citizen Hotel only! It is clean, has great views, good breakfast.

Cons:

More variety of fruit at breakfast would be most welcome!

2026-09-16 • via Nuitee
S
subodh • couple • in
8
2026-09-16 • via Nuitee
A
Anna • solo_traveller • ua
9
Pros:

Great place in a beautiful location. The property was clean, the staff were friendly and helpful.

Cons:

The only issue was the very loud AC. I had to turn it off at night

2026-09-12 • via Nuitee
S
Shamal • extended_group • in
5
Not very good. Food was okay. The creamy chocolate mousse was the worst
Pros:

Had emailed the hotel if they could do anything special since it was teachers day as all my friends are teachers from Mumbai college. No one ever replied

Cons:

The rooms we had did not have a view at all

2026-09-08 • via Nuitee
H
harsh • solo_traveller • in
10
2026-09-05 • via Nuitee
S
subodh • couple • in
8
2026-08-28 • via Nuitee
S
Suhail • couple • in
7
2026-08-28 • via Nuitee
S
Sandesh • solo_traveller • gb
8
Citizen Hotel
Pros:

The staff are great

Cons:

The rooms are a bit tired and need updating for the amount that we are paying.

2026-08-24 • via Nuitee
S
Shayadshah • solo_traveller • nl
8
Overall good stay! Nice hotel!!
Pros:

Renovated room, Location and food!!

Cons:

Staff can be more friendly, a simple welcoming smile makes a difference! Music in the restaurant is a bit to loud which makes it difficult to have a good conversation while enjoying their great food!!

2026-08-14 • via Nuitee
R
Ravi • couple • in
6
2026-08-06 • via Nuitee
G
Gary • solo_traveller • au
5
Wasn’t up to my expectations especially with the loud banging most of the day from the renovations
Pros:

The location was ok and my room being cleaned every day was great.
The staff were very accommodating to my needs.

Cons:

The renovations next door were so loud that is was unbearable
.
The restaurant manager was quite rude when l needed to borrow a spoon to eat my yoghurt.
The rooms fogged up if you turned the air conditioning off and the climate was in quite hard to control.

2026-07-20 • via Nuitee