Citizen Hotel

Hotels
7.2 (617 reviews)
960, Juhu Tara Road , Mumbai , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Positive food experiences
Friendly staff
Cons:
Small rooms
Incompetent service
Poor Wi-Fi

Categories

Cleanliness
6.53
Cleanliness was mentioned positively, but overall conditions described suggest some areas need improvement.
Service
7.8
Service was generally appreciated, but there were instances of untrained staff which impacted satisfaction.
Location
8.54
Multiple reviews highlight the great location near the beach as a significant positive.
Room Quality
6.99
Some reviews noted small and old rooms, affecting the positive sentiment.
Amenities
7.02
Amenities were not frequently mentioned but some positive notes on food were noted. Wi-Fi needs improvement.
Value for Money
5.98
Discussions about high prices relative to the hotel standard suggest poor value for money.
Food and Beverage
7.53
Food was positively highlighted in several reviews, but improvements were suggested for breakfast quality.
Overall Experience
7.2
Overall experiences were mixed, with some guests content while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:16

Property Description

Stunning Beachfront Location
Directly situated on the popular Juhu Beach, Citizen Hotel Mumbai offers breathtaking views of the Arabian Sea, including mesmerising sunrise and sunset vistas.

Comfortable and Convenient Accommodation
All air-conditioned rooms at Citizen Hotel feature sea views and are equipped with a TV, sofa, and tea/coffee making facilities. En suite bathrooms with showers and 24-hour room service ensure a comfortable stay.

Convenient Amenities and Services
The hotel is a short drive from the airport and railway stations, offering free parking and easy access to transportation. Guests can also benefit from car rentals, day trip arrangements, a business centre, laundry services, and a 24-hour front desk.

Book now to experience a delightful stay at Citizen Hotel Mumbai with delectable dining options and impeccable service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 617 reviews
Cleanliness: 6.53
Service: 7.8
Location: 8.54
Room Quality: 6.99
Amenities: 7.02
Value for Money: 5.98
Food and Beverage: 7.53
Overall Experience: 7.2
S
Shayadshah • solo_traveller • nl
8
Nice hotel, renovated rooms are very nice and comfortable. Good food at the restaurant 👌🏾
Pros:

Location and renovated rooms!!

Cons:

The reception staff could be a bit more friendly. A warm welcome and a genuine smile would make a big difference to the guest experience. Most of the team seemed very serious and didn’t come across as particularly welcoming. The only exception was the lady on the morning shift, I believe her name was Arfiya. She greeted guests with a smile and wished everyone a good morning, which was truly appreciated.

The food at the restaurant was very good, and the location is excellent. The only downside was that the music was a bit too loud, making it difficult to have a conversation at the table. I also felt that the staff could be more welcoming. A warm greeting and service with a genuine smile would make the dining experience much more enjoyable.

2026-07-01 • via Nuitee
N
Navin • solo_traveller • in
8
2026-06-23 • via Nuitee
M
Mousam Chakraborty • solo_traveller • in
10
2026-06-20 • via Nuitee
M
Mousam Chakraborty • solo_traveller • in
10
Pros:

Room and side view

2026-06-16 • via Nuitee
S
subodh • couple • in
8
2026-06-07 • via Nuitee
B
Brent Pieter • extended_group • nl
1
Pros:

It did not look like the pictures. Experienced traveller here; do not stay at this property.

2026-06-06 • via Nuitee
S
subodh • solo_traveller • in
8
Pros:

Good

2026-05-25 • via Nuitee
K
KARIM • solo_traveller • fr
8
2026-05-19 • via Nuitee
S
Subodh • solo_traveller • in
8
2026-05-18 • via Nuitee
S
Subodh • solo_traveller • in
8
2026-05-18 • via Nuitee
H
HANDORE • couple • in
10
Excellent value for money
2026-05-14 • via Nuitee
S
Saraiya • extended_group • in
7
Pros:

Good property i guess they have improved in recent years

2026-05-12 • via Nuitee
U
Urrvashi • solo_traveller • gb
8
2026-05-03 • via Nuitee
T
Thiwanka • couple • ae
3
Worst hotel ever
Cons:

WiFi dosent work , and they gave us two separate beds. They didn’t change even after multiple requests.

2026-05-03 • via Nuitee
F
Feys • family_with_children • be
9
2026-05-01 • via Nuitee
R
Roohani • solo_traveller • za
8
A very satisfactory 3 star experience.
Pros:

Friendly staff, clean rooms, good location.

Cons:

The noise.

2026-04-28 • via Nuitee
V
VIJAY • couple • in
4
2026-04-22 • via Nuitee
J
Jitendra • couple • in
10
Full pesa wasul
Pros:

Location is awesome
Beach view superb
Overall experience good

Cons:

Location
Restaurant
Food

Everything is best.

2026-04-09 • via Nuitee
A
Anuschka • couple • at
6
2026-04-09 • via Nuitee
J
Jithendra • family_with_children • se
8
2026-04-05 • via Nuitee